Cancel Anytime Fitness: Step-by-Step Process

What is Anytime Fitness

Overview

Anytime Fitness is a 24/7 gym franchise with individual clubs that are independently owned and operated across New Zealand.

Each club sets certain contract details locally, so memberships and procedures can vary from one location to another.

How the NZ network works

Your membership is linked to a "home club" and that club manages sign-ups, billing and cancellations for your contract.

National websites provide club contact details, but the contractual relationship is with the local, independently owned club.

How to cancel Anytime Fitness

Step-by-step cancellation (typical process)

• Check your Membership Agreement for the cancellation clause and required notice method.
• Contact your home club directly using the Club Locator or the contact page: Anytime Fitness NZ contact.
• Follow the club’s specific requirements (for example, they may ask for written notice or a signed form).
• Keep a copy of any written notice and a record of the date you submitted it.

Important technical notes

• You cannot cancel via the App Store or Google Play; apps do not manage membership cancellations. See: Apps information.
• If your club asks for a specific address, method or form, use that exact process to avoid disputes.

What happens when you cancel

Access and membership status

Once your cancellation is processed according to your club’s rules, your 24/7 access will end on the effective cancellation date.

The club will stop automatic recurring billing after the membership is formally cancelled and any notice period or final charges are applied.

Account records and final charges

Your club should confirm the cancellation in writing and provide details of any final payments or outstanding balances.

Keep copies of confirmations and bank statements in case you need to dispute continued debits.

Will I get a refund?

General refund policy

Membership refunds are rare and depend on club policy, the terms of your contract, and the timing of cancellation.

Retail purchases from the Anytime Fitness online store may be returned within 14 days of receipt (this applies to store purchases, not membership contracts): Anytime Fitness Store FAQ.

Exceptions and legal remedies

• If a gym continues debiting after you cancelled, New Zealand consumer law may entitle you to a refund; Consumer NZ reports cases where members were refunded for wrongful charges: Consumer NZ - gym contracts.
• If you are wrongly charged after following the club’s cancellation process, save evidence and contact your bank and Consumer NZ for guidance.

Anytime Fitness plans and pricing

Typical plans

Prices vary by club. Below are representative plans and weekly/fortnightly/monthly prices collected independently in early 2026.

Contact your local club for exact rates and any joining fees.

Pricing table

Your consumer rights in New Zealand

Legal framework

New Zealand consumer protections include the Fair Trading Act and protections against unfair contract terms.

Terms that require onerous cancellation processes or insist on in‑person written notice may be considered unfair.

Practical implications

• Consumer NZ has successfully argued that verbal cancellation can suffice if the contract does not lawfully require written notice: Consumer NZ - cancelling memberships.
• If wrongful debits occur after cancellation, you may be entitled to a refund and should seek help from Consumer NZ or your bank.

Customer experiences

Positive feedback

Some members report clean, functional clubs in Auckland locations and generally pleasant facilities.

One NZ reviewer praised multiple Auckland branches as "ALWAYS clean, ALWAYS functional" (social feedback).

Negative feedback

• Trustpilot reviews in NZ frequently mention difficulties cancelling, unexpected fees, poor responsiveness, and ongoing billing problems: Trustpilot - Anytime Fitness NZ.
• Common complaints include overcharging and billing after cancellation attempts, plus occasional equipment/maintenance issues.

Documentation checklist

Before you cancel

• Copy of your Membership Agreement (showing cancellation clause and notice method).
• Recent billing history or statements showing direct debit details.
• Photo/scan of your membership card or key fob receipt if relevant.

When you cancel

• Written cancellation notice (if requested) or email/text confirmation from the club.
• Proof of delivery (receipt, timestamped email, or photograph of posted letter).
• Keep bank statements showing the date billing stopped or any wrongful debits.

Common mistakes

Assuming the app cancels your membership

Many members mistakenly believe deleting the app or cancelling App Store/Google Play payments cancels their gym membership.

Apps do not manage your club contract; you must contact your home club directly to cancel.

Not keeping written proof

Failing to retain confirmation of cancellation is a frequent error that makes disputes harder to resolve.

Always get and keep written confirmation (email, signed form or stamped letter) and bank records showing billing stopped.

Comparative recap

Quick comparison

The table below summarises key points: cancellation path, refund likelihood, and recommended first step.

Use this as a quick checklist before you act.

After cancelling

Follow-up actions

Confirm the effective cancellation date in writing and check bank statements for continued debits for at least one full billing cycle.

If you are charged after cancellation, contact the club and your bank promptly and keep all evidence.

Helpful links and support

• Anytime Fitness NZ contact: https://www.anytimefitness.co.nz/contact/
• Anytime Fitness apps info: https://www.anytimefitness.co.nz/apps/
• Anytime Fitness Store returns: https://shop.anytimefitness.com/shop-faq
• Consumer NZ guidance on gym cancellations: Consumer NZ

Address

Local contact address

If you need a postal address for dispute correspondence, use your home club’s listed address on the Club Locator.

For reference, one registered NZ location is:

Listed address

19 Clarence Street, Hamilton Central, Hamilton 3204, New Zealand