Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Aspire service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Aspire: Easy Method
What is Aspire
Overview
Aspire refers to services offered under related brands in New Zealand, including Aspire Academy NZ (programs and sessions) and Aspire Coaching NZ (coaching services).
These services deliver scheduled programs, coaching sessions and membership-style features with provider-set terms for cancellations, refunds and rescheduling.
Who provides it
Aspire Academy NZ runs programs and sessions with a structured refund schedule for participant cancellations and provider cancellations.
Aspire Coaching NZ provides coaching sessions with stricter no-refund/no-cancellation terms, and rescheduling handled at the provider’s discretion.
How to cancel Aspire
Aspire Academy NZ cancellations
- Check your booking confirmation and program start date to determine which refund tier applies.
- Contact the provider promptly with your booking reference and reason for cancellation; include payment proof.
- If Aspire cancels the session, request a full refund or a credit toward a future program.
- If cancelling yourself, request the refund or credit in writing and keep a copy of the communication.
Aspire Coaching NZ cancellations
- Review your purchase terms - normally no refunds or cancellations are permitted after purchase.
- To reschedule, contact Aspire Coaching NZ at least 24 hours before a scheduled session and request an alternative time.
- If you believe exceptional circumstances apply (for example serious safety concerns), notify the provider in writing and request review.
- Keep records of all messages and confirmations if a discretionary refund for unused sessions is later offered.
What happens when you cancel
Access and renewals
Cancellation usually ends your right to attend future sessions or programs for the cancelled booking unless a credit is issued.
Recurring or subscription-style services will follow the provider’s renewal and termination rules in your agreement.
Data and records
Before cancelling, download or save any invoices, receipts, materials or digital records you may need later.
Retain all correspondence and proof of payment to support any refund or credit requests.
Will I get a refund?
Refunds - Aspire Academy NZ
- If Aspire cancels a program/session: full refund or credit toward a future program.
- Participant cancellations more than 14 days before start: full refund minus 10% administration fee.
- Cancellations 7 - 14 days before start: 50% refund or full credit toward a future program.
- Cancellations within 7 days of start: non-refundable.
- After the program starts: no refunds; in cases of serious injury or medical condition, a credit may be offered with a medical certificate.
Refunds - Aspire Coaching NZ
- Under normal circumstances, no refunds or cancellations are permitted after purchase.
- Sessions may be rescheduled (with 24-hour notice) or deferred at Aspire Coaching NZ’s discretion.
- If services are completed, there is no right to a refund.
- In rare cases (for example dangerous or criminal behaviour) Aspire Coaching NZ may terminate services and may issue refunds for unused sessions at their discretion.
Aspire plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic | Free (no monthly fee) | Monthly | Core Aspire features (e.g., business account, multi-currency, cards, invoicing) in SGD-based Basic tier |
| Premium | SGD 15.00 | Monthly | 5 free international transfers/month, mid-market FX up to SGD 13,000, lower Yield fee (0.25%), up to 300 virtual cards, one free metal card, 24/7 support, exclusive perks |
Notes on New Zealand pricing
Aspire does not publish pricing in NZD for businesses incorporated in New Zealand.
For NZ businesses, pricing is handled via a custom plan - contact Aspire’s Sales team to obtain NZ-specific costs.
Your consumer rights in New Zealand
Statutory cooling-off and refunds
No specific 14-day statutory refund rights are mentioned in the accessible policies for Aspire Academy NZ or Aspire Coaching NZ.
The providers’ refund and cancellation policies are set by them and do not reference New Zealand’s 14-day cooling-off or consumer guarantees rights.
What to do as a consumer
- Review the provider’s terms and conditions carefully before purchasing.
- Keep receipts, booking confirmations and all communications to support any dispute.
- For general guidance on consumer rights in New Zealand, see official advice below in the Useful links section.
Customer experiences
Positive feedback
Some users on local review platforms report fast and helpful support and appreciate ongoing product improvements driven by customer feedback.
Example: a Capterra NZ reviewer notes quick support and continued evolution with customer-implemented feedback. capterra.co.nz
Critical feedback
Other reviews highlight concerns over inflexible contracts, perceived high cost, and occasional technical issues or problems with funds and accountability.
Examples include a Capterra NZ comment about inflexible and expensive contracts and a Trustpilot report describing technical issues and missing funds. nz.trustpilot.com
Documentation checklist
What to prepare before requesting cancellation or refund
- Booking reference or program name and start date.
- Receipt or proof of payment and the card or account used.
- All correspondence with Aspire (emails, chat transcripts, confirmations).
- Any screenshots showing the booking, payment or error messages.
Medical or special-case evidence
- Medical certificate or relevant professional documentation for medical cancellations.
- Police or official reports in cases of criminal or dangerous behaviour if relevant.
- A clear written statement of the refund or credit you are seeking.
Common mistakes
Timing errors
Waiting until the last week before a program starts can forfeit your refund entitlement under Aspire Academy NZ’s sliding scale.
Assuming a statutory 14-day cooling-off right applies can lead to unexpected non-refund outcomes - check the provider’s terms instead.
Documentation and communication errors
Failing to keep booking confirmations, receipts or written correspondence weakens a refund claim.
Not requesting a reschedule at least 24 hours in advance for Aspire Coaching NZ risks losing the opportunity to defer a session.
Comparative recap
Table summary
| Provider | Cancellation flexibility | Refunds | Rescheduling | Notes |
|---|---|---|---|---|
| Aspire Academy NZ | Tiered (depends on timing) | Full refund if provider cancels; participant refunds vary: >14 days minus 10% admin, 7 - 14 days 50% or full credit, <7 days non-refundable | Usually handled at booking; credits possible for medical cases with certificate | Sliding-scale refund policy; credits possible for medical reasons |
| Aspire Coaching NZ | Strict - no cancellations after purchase in normal circumstances | No refunds normally; discretionary refunds for unused sessions in rare cases | Rescheduling allowed with 24-hour notice; deferral at provider discretion | Rescheduling is the primary remedy; refunds are exceptional |
Key takeaways
- Aspire Academy NZ offers a graded refund schedule tied to timing; Aspire Coaching NZ generally does not refund after purchase.
- Request rescheduling in writing and keep proof for any discretionary refunds or credits.
After cancelling
Next steps
Save confirmation of cancellation, any refund or credit agreement, and all payment records.
If a refund or credit is promised, note expected timelines and follow up in writing if not received.
Useful links
- Consumer guidance (New Zealand): consumerprotection.govt.nz
- Aspire reviews on Capterra: capterra.co.nz
- Trustpilot reports: nz.trustpilot.com
Address
Official mailing address
PO Box 4083, Hamilton East 3247, New Zealand
How to use the address
If you need to send written cancellation notices or supporting documentation by post, include your full name, booking reference and contact details.
Keep copies of everything you mail and consider using tracked postage for proof of delivery.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.