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Cancellation service #1 in New Zealand
Fit4Life (also known as Fit4Me / Fit4Me Life) is a digital health and fitness service that offers subscription-based workout programmes, meal plans and analytics through an app and website.
The service is delivered via web and mobile platforms and may be purchased directly on the site or through the Apple App Store and Google Play.
Fit4Life provides recurring subscriptions for fitness programmes and separate meal-plan subscriptions in some offerings.
Billing and support processes differ depending on whether you subscribed on the website, via iOS, or via Android.
When you cancel, you typically retain access until the end of the current paid billing period.
Access removal timing depends on the purchase channel and the terms shown at checkout.
Cancellations stop future recurring charges but do not usually generate automatic refunds for already-paid periods.
Ensure you cancel at least 24 hours before renewal to prevent the next charge.
Account data (profile, progress) may be retained unless you request deletion of your account separately.
If you delete your account after a web subscription, that deletion generally cancels the subscription but keep proof of both actions.
If you bought directly on the website and a money-back guarantee was offered at checkout, you may request a refund within 30 days under the stated conditions.
Fit4Me requires proof you followed the programme: at least 7 consecutive days for monthly+ plans, or 3 consecutive days for weekly/bi-weekly plans, with screenshots as evidence. Money-back policy
Purchases made through Apple or Google must follow those platforms’ refund processes; Fit4Me cannot directly refund those transactions.
Contact Apple Support or Google Play Help to request refunds for App Store or Play Store charges.
Publicly available NZ-specific subscription pricing for a consumer-facing Fit4Life product was not found in the 2024/2025 sources provided.
If you need exact pricing, check your purchase receipt, account billing page, or your App Store / Google Play subscription details.
Some users report price confusion between promotional trial offers and full recurring prices; always check renewal pricing before you subscribe.
If your receipt shows a different currency or amount than expected, verify the billing platform that processed the payment.
| Plan | Price | Notes |
|---|---|---|
| Subscription plans | Varies | Check your account or store receipt for exact NZ pricing |
New Zealand consumer law (for example, the Consumer Guarantees Act) gives consumers rights to services provided with reasonable care and skill and fit for purpose.
Terms and conditions must not exclude or limit these statutory rights.
If the service does not meet acceptable standards, you can seek a remedy from the trader and escalate to dispute resolution if needed.
Consumer NZ advises that pro-rata refunds may apply where a service is cancelled part-way through a paid term. Consumer NZ: terms & conditions
Some users report quick support responses and noticeable energy improvements from the programmes.
Examples include comments that exercises are simple yet effective and helped boost energy within a short period. Trustpilot: positive reviews
Many negative reviews highlight difficulty cancelling subscriptions, access issues, and unexpected billing after trials.
Users report problems logging in to cancel and surprise renewals or unclear pricing. Trustpilot: complaints
Many users assume removing the app stops billing; it does not. You must cancel via the original purchase channel.
Always check the subscription list in your App Store, Google Play, or the Fit4Me web account to confirm cancellation.
If you subscribed via Apple or Google, cancelling on the website will not stop store billing.
Likewise, if you subscribed on the website and attempt to cancel only in the app store, the web subscription may continue to bill.
Waiting until the renewal date or later can result in another charge; cancel at least 24 hours before renewal.
Keep records of renewal dates and cancellation confirmations to avoid disputes.
The table below summarises how different cancellation methods affect billing and refunds, and where to seek refunds.
Cancel through the platform you used to subscribe, allow 24 hours before renewal, and collect proof if you plan to request a refund.
| Method | Effect on subscription | Refund route | Notes |
|---|---|---|---|
| Website subscription | Cancel via Analytics → Settings → Manage Subscription → Unsubscribe; deleting account usually cancels subscription | Request refund to Fit4Me if money-back guarantee applies | Must confirm via email link and provide evidence for money-back claims |
| Apple App Store (iOS) | Cancel in iPhone Settings → your name → Subscriptions; deleting app does not cancel | Request refunds from Apple | Apple controls billing and refund decisions |
| Google Play (Android) | Cancel in Google Play app → Profile → Payments & subscriptions → Subscriptions | Request refunds from Google Play | Google controls billing and refund decisions |
| Deleting the app | Does not cancel subscription or stop billing | Not applicable - must cancel via original platform | Keep proof of cancellation to avoid unwanted charges |
Wait for and save any cancellation confirmation emails or on-screen confirmation messages as proof.
If you do not receive confirmation, check your subscription list in the relevant store and capture screenshots showing the subscription is cancelled.
Fit 4 Life NZ Limited (historic contact / correspondence address):
14 Gillespies Road, Birchville, Upper Hutt, Wellington 5018, New Zealand
Company records indicate Fit 4 Life NZ Limited may be struck off. This address is provided for correspondence but availability of the business to respond may be limited.
If you need further resolution, keep documentation and contact your payment provider or Consumer NZ for dispute options.
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Written by Sophie Wright
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.