Cancel Better: Easy Method

What is Better

Overview

Better (often seen as Better Finance or related Better apps) is a provider of membership services such as mobility, wellbeing and mental‑health programs delivered via apps and web subscriptions.

Offerings vary by product and plan and are typically billed monthly, weekly or annually through the platform used to purchase (App Store, Google Play or the provider website).

Services

Typical services include guided routines, strength and balance classes, yoga and mental‑health content like meditations and CBT‑based tools.

Different plans provide varying levels of access, from limited “Plus” content to full “All Access” libraries and challenge programs.

How to cancel Better

Cancel by purchase channel

• App Store (iOS): Cancel through Apple - for example via your iPhone Settings or reportaproblem.apple.com.
• Google Play: Cancel through your Google Play account subscriptions in the Google Play app or web portal.
• Web subscriptions: Cancel in your account settings on the provider’s website (example process shown by the NZ Herald: nzherald.co.nz).

Alternative and postal cancellation

• If the provider accepts postal cancellations, send a clear written request with your account details and proof of purchase to the registered address below.
• Keep a copy and use tracked or recorded post so you can confirm delivery if needed.

What happens when you cancel

Access after cancellation

Cancelling a subscription typically stops future billing but usually preserves access until the end of the already‑paid period.

Access end dates depend on the billing cycle (weekly, monthly, annual) and the channel used to purchase.

Renewal and data

Auto‑renewal is disabled when you cancel; you must re‑subscribe to restore access afterwards.

Account data and settings are generally retained unless you request deletion from the provider - check the provider’s privacy or account settings for data‑deletion options.

Will I get a refund?

General policy

Refund entitlement depends on how you purchased and the reason for the refund. Automatic “change of mind” refunds are not guaranteed under New Zealand law.

Consumers have rights when services fail to meet promised standards; those rights affect refund outcomes.

Key exceptions and actions

• App Store purchases: Apple notes consumer law rights in New Zealand and you can request a refund via reportaproblem.apple.com, with eligibility varying by region and item.
• Consumer Guarantees Act (CGA): Refunds, repairs or replacements apply when a service fails to meet guarantees of acceptable quality, fitness for purpose or matching description.
• There is no automatic 14‑day “change of mind” right under the CGA; refunds apply when statutory guarantees are breached.

Better plans and pricing

Pricing table

Notes on pricing

Prices shown are listed in USD on public App Store pages and may be converted to NZD at purchase by the store.

Exact NZD pricing may vary by region and the App Store or Google Play conversion; check the store during checkout for final amounts.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

The CGA gives consumers the right to remedies (refund, repair or replacement) when goods or services fail to meet acceptable quality, fitness for purpose or match the description.

Refunds are available where statutory guarantees are breached, not automatically for change of mind. For more information see consumerprotection.govt.nz.

Fair Trading Act and other protections

The Fair Trading Act prohibits misleading or deceptive conduct and banning refunds for faulty goods or misleading terms.

Businesses must not misinform customers about their rights; see consumer guidance at consumer.org.nz.

Customer experiences

Positive feedback

• Users commonly praise fast approvals, clear communication and a generally hassle‑free experience on Trustpilot for Better Finance / Better services.
• Positive reviews highlight professionalism and ease of starting programs or memberships.

Common complaints

• Some reviewers report minor technical or administrative frustrations, such as app interface issues or difficulty setting preferred payment dates.
• Occasional platform‑specific problems (for example certain phone models) can affect the user experience and require support contact.

Documentation checklist

Required documents

• Account username or email used for the subscription.
• Receipt or proof of purchase (App Store, Google Play or web invoice).
• Subscription ID or transaction ID if available.

Optional evidence

• Correspondence with support showing attempts to cancel or resolve issues.
• Screen captures of subscription settings, billing statements or error messages.

Common mistakes

Mistakes that delay cancellation

Trying to cancel inside the app when the subscription is billed through the App Store or Google Play will not stop billing - you must cancel via the store used to purchase.

Failing to identify which account or platform was used (for example a family Apple ID or alternate email) can delay cancellation and refund requests.

Mistakes that affect refunds

Not keeping receipts or transaction IDs makes it harder to prove purchase dates and eligibility for remedies under the CGA.

Assuming a default “change of mind” refund right where it does not apply can cause disappointment; refunds are primarily tied to statutory breaches or store policies.

Comparative recap

At a glance

Details

Apple and Google handle billing and in many cases refund requests for purchases made through their stores; web purchases are handled by the provider.

Consumer rights under the CGA can apply across channels when services fail to meet statutory guarantees.

After cancelling

What to check

• Confirm cancellation and note the date your access will end (end of paid period).
• Save any confirmation emails, cancellation screenshots and receipts for future reference.

Useful links

• Apple - Report a problem
• Apple - consumer law and refunds (NZ)
• New Zealand Consumer Protection - CGA guidance
• NZ Herald - web subscription cancellation example

Address

Registered postal address

One Partner Limited (trading as better finance™)

14/987 Ferry Road, Ferrymead, Christchurch 8023

Notes about postal cancellations

If you send a postal cancellation, include full account details, proof of purchase and request written confirmation of receipt.

Use tracked or recorded post and retain copies of everything you send for your records.