Cancel Bodybuilding.Com: Easy Method

What is Bodybuilding.Com

Overview

Bodybuilding.com (operating as Vitalize, LLC) is an online retailer and fitness platform offering supplements, workout plans, an app (BodyFit) and subscription services.

The site sells physical products, auto-refill supplement subscriptions, and paid app memberships with digital features and member benefits.

Services offered

Key offerings include the BodyFit All-Access membership, Subscribe & Gain™ auto-refill for supplements, and regular online product sales.

Support and account management are handled through the website, email, live chat and phone; some subscriptions purchased through app stores are managed through those stores.

How to cancel Bodybuilding.Com

BodyFit subscription (purchased on website)

• Sign in to your account on Bodybuilding.com and go to the "My Account" page.
• Locate the BodyFit or All-Access subscription section and select cancel or turn off auto-renewal.
• Alternatively contact support by email at [email protected], use live chat, or call 1‑866‑236‑18417 for assistance.

Subscribe & Gain™ (auto-refill supplements)

• Manage Subscribe & Gain™ from the Subscribe & Gain section in your account dashboard.
• You may pause, skip, or cancel items anytime, but you must act at least 48 hours before the next scheduled shipment.
• After cancelling you should receive an email confirmation of the change.

App-store subscriptions (iOS / Android)

• If you subscribed to BodyFit through Apple, open device Settings → Apple ID → Subscriptions and cancel there.
• If you subscribed through Google Play, open the Play Store → Subscriptions and cancel the BodyFit subscription from your Google account.
• App-store cancellations are handled by Apple/Google; Bodybuilding.com cannot directly cancel those charges for you.

What happens when you cancel

Access and renewal

Cancelling a paid subscription stops future renewals, but access typically continues until the end of the current paid period.

For pre-paid services like BodyFit, no pro-rata refunds are provided as a standard; access continues until renewal date unless otherwise stated.

Orders and shipments

For Subscribe & Gain™, cancellation prevents future scheduled shipments but does not stop an order already processed or shipped.

If an item is already shipped, you may need to follow the returns process once it arrives to request a refund or replacement where eligible.

Account data

Cancelling a subscription does not necessarily delete your account or stored data; check account settings or contact support if you want account removal.

Keep copies of confirmation emails and screenshots of cancellation screens in case you need to dispute future charges.

Will I get a refund?

Physical products

Refunds for physical items must be requested within 7 days of delivery and items must be unopened, unused, and in original packaging.

• Shipping and handling are excluded from refunds.
• Clearance/final-sale and opened items are non-refundable.
• Refunds may be issued to the original payment method, as a coupon, or as an e-gift card.

Subscriptions and BodyFit

BodyFit fees are pre-paid and non-refundable as standard; cancelling stops future billing but usually does not produce a pro-rata refund for the remaining term.

Any exception to this (including discretionary refunds) is at the company's discretion and governed by the BodyFit Terms & Conditions.

Klarna and other payment methods

Refunds for purchases made with Klarna follow the same eligibility criteria as physical-product returns.

Approved refunds to Klarna are typically processed back to the original payment method within 14 business days of approval.

Bodybuilding.Com plans and pricing

Available plans

Pricing is typically listed in USD on the App Store and in Bodybuilding.com's listings. Local currency charges depend on store exchange rates and taxes.

Member benefits may include app access, tracking, community features, free shipping promotions and discounts on Signature products.

Notes on pricing

Actual cost in NZD will depend on the App Store exchange rate and any local taxes applied by Apple or Google.

Always confirm the billed currency and amount on your device or payment confirmation before purchasing.

Your consumer rights in New Zealand

Consumer Guarantees Act 1993 (CGA)

Under the CGA suppliers cannot contract out of statutory guarantees such as acceptable quality and the right to remedy faulty goods.

Online purchases are covered; if goods are faulty you can seek repair, replacement or refund depending on the situation.

Fair Trading Act 1986

The Fair Trading Act prohibits misleading or deceptive conduct in trade, including false shipping estimates or unclear cancellation procedures.

If you believe representations on the site are misleading you may raise the issue with NZ authorities or seek consumer advice.

Customer experiences

Positive and negative feedback

Public reviews for Bodybuilding.com are mixed. Many customers purchase without issue, receiving products and digital services as expected.

However, there are numerous negative reports on third-party sites describing shipping delays, unresponsive support, and charge issues.

Common themes from complaints

• Slow or failed shipping and unclear order tracking.
• Difficulty cancelling subscriptions or poor communication from customer service.
• App issues such as data loss after updates and trouble managing subscriptions via the app.

These themes appear on platforms including Trustpilot, Reddit and various complaints websites; consider keeping thorough records when contacting support.

Documentation checklist

Before contacting support

• Account email and username used for purchase.
• Order number and purchase date from the confirmation email.
• Payment method and last four digits of the card or payment receipt screenshot.

If returning a product or disputing a charge

• Photos of the item and packaging if faulty or damaged.
• Tracking numbers and shipment confirmations.
• Screenshots of subscription pages, cancellation attempts, and any automated confirmations.

Common mistakes

Timing and renewal missteps

A frequent mistake is attempting to cancel too close to a renewal date - BodyFit is pre-paid and Subscribe & Gain™ requires 48 hours' notice before the next shipment.

Always cancel well before the renewal or scheduled shipment to avoid unexpected charges.

Using the wrong cancellation path

Users sometimes try to cancel an app-store subscription through the website; if you subscribed via Apple or Google, you must cancel through that store.

Also, failing to obtain a confirmation email or screenshot of cancellation can make disputes harder to resolve later.

Comparative recap

At-a-glance comparison

Quick recommendations

For the best outcome, document everything and act early - cancel well before renewals and save confirmation emails.

If a refund or replacement is needed for faulty goods, reference NZ consumer law when contacting the company.

After cancelling

Confirmations and follow-up

Keep the cancellation confirmation email or screenshot until you have no further billing or delivery issues.

If you are charged after cancelling, contact support immediately with your documentation and request a resolution.

Helpful links and further help

• BodyFit Terms & Conditions
• Subscribe & Gain™ details and management
• Return Policy
• Troubleshooting guide (app subscriptions)
• Trustpilot NZ reviews
• Reddit thread with user reports

Address

Corporate address

Vitalize, LLC d/b/a Bodybuilding.com

9169 W. State Street, #510, Boise, Idaho 83714, United States

Notes

Bodybuilding.com operates from the United States; cancellations and returns are managed online, by email, live chat or phone rather than an NZ postal address.

If you need additional assistance in New Zealand, consider contacting local consumer advice services and reference the Consumer Guarantees Act and Fair Trading Act when discussing remedies.