Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Debitsuccess service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Debitsuccess: Easy Method
What is Debitsuccess
Overview
Debitsuccess is a New Zealand payment services provider that manages recurring direct debit arrangements between customers and facilities (for example, gyms or subscription services).
They handle contract disclosures, collection of payments, and support refunds or reversals when applicable under the Credit Contracts and Consumer Finance Act (CCCFA) and commercial agreements.
Typical uses
Commonly used for payment-plan enrolments, membership fees and recurring subscriptions where a facility authorises Debitsuccess to collect payments on its behalf.
Debitsuccess operates across web, App Store and Google Play channels where facilities choose to use their service.
How to cancel Debitsuccess
Who to notify
You must give written notice to either Debitsuccess or the Facility named on your contract to cancel the contract and direct debit instructions.
Notices can be sent by post, email, or delivered in person depending on how you received the contract; the delivery method affects statutory cooling-off rights.
Step-by-step cancellation
- Identify the contract and facility name, and prepare written notice stating you wish to terminate the contract and cancel direct debit instructions.
- Send written notice to Debitsuccess (postal address: PO Box 106090, Auckland City, Auckland 1143, New Zealand) and/or to the facility as named on your agreement.
- If you received the contract in person, email or post, note the cooling-off period (see "Your consumer rights in New Zealand").
- If cancelling during a minimum-term agreement (e.g. some memberships), request a payoff calculation - JagoTown-style payoffs require a minimum 2 weeks' notice.
- Keep copies of your written notice, proof of posting/delivery and any responses from Debitsuccess or the facility.
What happens when you cancel
Effect on payments
Cancelling the contract terminates the direct debit instructions so future collections should stop once the provider processes your notice.
Immediate termination is available if either party materially breaches the contract and does not remedy the breach within 30 working days.
Access, renewal and data
Cancellation may affect access to any service or membership provided by the facility according to that facility's terms (for example, membership access may stop immediately or at the end of a paid period).
Debitsuccess and the facility retain relevant transaction and contract records in line with their policies and legal requirements.
Will I get a refund?
Statutory cooling-off and refund right
Under the CCCFA you have a cooling-off right: 5 working days if the contract was delivered in person; 7 working days if emailed; 9 working days if posted.
To exercise it you must give written notice to Debitsuccess or the facility. You may also request a reversal of direct debits via your bank within 9 months if authorisation cannot be demonstrated.
Commercial refunds and exceptions
Debitsuccess can initiate refunds up to the total collected amount, but refunds may incur a service fee and are subject to the facility's terms.
Specific products (for example, JagoTown) may not provide refunds for cancellations during minimum terms unless you pay out the agreement; if sick or incapacitated you may cancel without a payout by providing supporting documentation, but refunds are not given in that scenario.
Debitsuccess plans and pricing
Pricing overview
There is no publicly available detailed pricing list for Debitsuccess plans in New Zealand for 2024 - 2025.
Specific fees (for example reversal fees) may be disclosed in contract documents; always check your contract disclosure statement.
Table of plans (publicly available data)
| Plan / Service | Price (NZD) | Notes |
|---|---|---|
| Direct debit / payment plan processing | Varies | Pricing not publicly disclosed; see your contract disclosure statement |
| Refund / service fees | Varies | Debitsuccess may charge a service fee; reversal fee examples disclosed in some contracts (e.g. NZD 14.95) |
Your consumer rights in New Zealand
Cancellation and cooling-off rights
Under the CCCFA you have a statutory cooling-off right: 5 working days (in-person), 7 working days (email), 9 working days (post).
Written notice must be given to Debitsuccess or the facility to exercise this right.
Refunds, reversals and dispute resolution
You may request your bank to reverse unauthorised direct debits within 9 months if authorisation cannot be demonstrated.
Debitsuccess can initiate refunds up to the total collected amount but may apply a service fee. If Debitsuccess does not resolve your complaint, you can escalate to Financial Services Complaints Limited (FSCL).
Fee transparency and disclosures
Debitsuccess must provide key contract terms and disclose fees under the CCCFA, including examples like a reversal fee (noted in contracts as NZD 14.95 in some cases).
Contract disclosure statements and periodic statements (every six months or via website) are part of statutory requirements; keep copies for any dispute.
Customer experiences
Positive feedback
Some customers report that Debitsuccess addresses issues quickly when notified and can resolve individual problems effectively.
Rapid responses can occur when facilities and Debitsuccess collaborate to correct billing errors.
Negative feedback
Many complaints on public forums describe charge disputes, unexpected billing, late fees when funds were available, and difficulty cancelling memberships.
Common issues include changes to debit dates, unexplained late fees (for example NZD 10 charges reported), and inconsistent customer-service outcomes.
Documentation checklist
Essential documents to prepare
- Signed contract or payment-plan agreement (copy).
- Contract Disclosure Statement/CCCFA statement of right to cancel.
- Written cancellation notice (dated and signed).
- Proof of delivery: postal tracking, email delivery receipt, or hand-delivery evidence.
- Bank statements showing the debits in question.
Supporting documents for exceptions
- Medical certificates or evidence if claiming sickness or incapacity to cancel without payout.
- Correspondence with the facility and Debitsuccess (emails, chat logs, call notes).
- Any payoff calculation or quote provided by Debitsuccess or the facility.
Common mistakes
Failing to provide written notice
Many customers attempt to cancel by phone only. Contracts and the CCCFA require written notice; phone requests are often not sufficient.
Always send written notice and keep proof of sending and receipt.
Missing timeframes or misdirecting notices
Not observing the cooling-off period or failing to provide the required advance notice (for example less than 2 weeks for some pay-out requests) can lead to unexpected charges.
Also, sending notice only to the facility (not Debitsuccess) or vice versa can delay processing; include both where possible.
Comparative recap
Quick comparison
| Situation | Your options | Likely outcome / Notes |
|---|---|---|
| Cooling-off (in-person/email/post) | Give written notice within 5/7/9 working days | Contract cancelled; refunds or reversals possible depending on payments made |
| Material breach by party | Give written notice; allow 30 working days to remedy | Immediate termination if breach not remedied within 30 working days |
| Cancelling during minimum term (e.g. JagoTown) | Request payoff; must give at least 2 weeks' notice; payoff calculated by provider | Payoff may be calculated as remaining instalments reduced by 80% (per specific T&Cs); no refunds |
| Unauthorised debit or refund request | Ask Debitsuccess to refund or request bank reversal within 9 months | Debitsuccess may issue refund (service fee possible); bank reversals depend on authorisation evidence |
After cancelling
What to check
Confirm you receive written confirmation from Debitsuccess or the facility that the contract and direct debit have been cancelled.
Check bank statements for any further debits and keep all correspondence until the matter is fully resolved.
Where to escalate
If Debitsuccess or the facility does not resolve your complaint, you can escalate to Financial Services Complaints Limited (FSCL).
Helpful links: FSCL, Debitsuccess, and Consumer NZ.
Address
Primary postal address
PO Box 106090, Auckland City, Auckland 1143, New Zealand
Other contact notes
When sending cancellation notices you can also use the facility's contact details named in your contract or the registered office/physical location listed on Debitsuccess' website for reference.
Keep copies and proof of delivery for all communications.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.