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Cancellation service #1 in New Zealand
Cancel Justmove: Easy Method
What is Justmove
Overview
Justmove (trading as Just Moving NZ Ltd) is a New Zealand service that assists people with moving-related tasks such as setting up utilities, broadband and insurance.
Public information on the company focuses on support and concierge-style help rather than detailed online subscription policies.
What the service does
Customers report that staff help arrange connections and communications with third-party providers to simplify moving house.
Details about plans, subscriptions and contract terms are not published in a searchable official cancellation policy for New Zealand.
How to cancel Justmove
Cancel if you subscribed through an app store
- If you purchased a subscription via the Apple App Store or Google Play, cancel through your device’s store settings. Justmove cannot cancel in-app subscriptions for you.
- Follow the App Store or Google Play subscription-management flow on your iPhone/Android device to stop future renewals.
Cancel with a written notice to the company
- If you prefer a direct company notice, send a written cancellation (email or posted letter) to the company’s registered office address. Use registered post or email with read receipt where possible.
- Include your full name, account details, order ID or invoice number, date of purchase and a clear statement that you wish to cancel the service or subscription.
What happens when you cancel
Access and renewal
Cancelling a subscription via the App Store or Google Play typically stops future renewals but does not always remove access to services immediately.
Depending on the store’s billing cycle, you may retain access until the end of the current paid period.
Data and account handling
Public information does not specify how Justmove handles account data after cancellation.
If you need data removed, request deletion in writing and keep a copy of the request for your records.
Will I get a refund?
Default refund position
There is no explicit public refund policy for Justmove in New Zealand that could be located in available terms or help pages.
As a general rule for in-app purchases, refunds are handled by the App Store or Google Play rather than the app provider.
How to request a refund or dispute a charge
- If you bought via Apple, request a refund through Apple’s support/refund process. See Apple’s subscription and refund help for steps: App Store subscription help.
- If you bought via Google Play, request a refund via Google Play’s purchase history and refund request flow.
- If the service was not delivered as promised, gather evidence (screenshots, emails) and raise the dispute with the store support team.
Justmove plans and pricing
Plan overview
Publicly accessible information does not list specific plan names, prices or billing cycles for Justmove in New Zealand.
Where official plan data is not available, the table below uses “Varies” for transparency.
Pricing table
| Plan name | Price | Billing frequency | Notes |
|---|---|---|---|
| Basic | Varies | Varies | Public pricing not published |
| Standard | Varies | Varies | Public pricing not published |
| Premium | Varies | Varies | Public pricing not published |
Your consumer rights in New Zealand
Cooling-off and digital purchases
New Zealand consumer law does not automatically provide a 14‑day cooling‑off right for immediately consumed digital in-app purchases.
Digital subscriptions bought and used immediately are often treated as supplied at the time of purchase, limiting automatic cooling-off rights.
Disputes, refunds and escalation
- If a service is not provided as promised, you can still dispute the charge through Apple or Google Play support.
- For unresolved issues, you can escalate complaints to consumer protection bodies such as Consumer Affairs or seek advice from Citizens Advice Bureau.
Customer experiences
Positive feedback
Public reviews on Trustpilot show recurring patterns of positive experiences, with an overall score around 4.8/5.
Customers praise helpful, patient and professional staff who make arranging utilities and services less stressful. See reviews here: Trustpilot - Just Move In.
Negative feedback
A minority of complaints note isolated failures to complete specific tasks (for example, a water company contact not completed), which led to charges despite the service’s attempted intervention.
These appear to be individual service delivery issues rather than a widespread pattern in public reviews.
Documentation checklist
What to gather before cancelling
- Order confirmation, invoice or subscription receipt (from the app store or email).
- Account username, customer ID and phone number used with Justmove.
- Dates of purchase, renewal dates and any relevant screenshots.
- All communication records with Justmove or third parties (emails, chat logs, call notes).
Why each item helps
- Receipts prove the purchase and billing cycle for refund or dispute claims.
- Account details allow the company or store to locate your subscription quickly.
- Communication records demonstrate attempts to resolve issues and support refund requests.
Common mistakes
Cancelling in the wrong place
Many users try to cancel directly with the app developer when the subscription was purchased via the App Store or Google Play.
When subscriptions are managed by the app store, cancellation must be completed through your device’s store settings; otherwise renewals will continue.
Missing evidence or timing errors
Not keeping receipts, screenshots or dates makes it harder to secure refunds or prove service failures.
Delaying a dispute can reduce the likelihood of a successful refund through store support, so act promptly once you identify a problem.
Comparative recap
At-a-glance comparison
| Aspect | App Store / Google Play | Direct to Justmove (company) | Notes |
|---|---|---|---|
| How to cancel | Use device store subscription settings | Send written cancellation to registered office | Store-managed subscriptions require store cancellation |
| Refunds | Request via Apple/Google refund processes | No explicit public refund policy found | Stores are primary route for in-app refunds |
| Contact method | Store support portals | Registered office postal contact | Keep records of both communications |
Interpretation
If you purchased through a mobile store, your quickest and most effective route for cancellation and refund is the relevant store.
Sending a written notice to the company is appropriate for account closure, data requests or where a store route is not applicable.
After cancelling
Confirmations to expect
After cancelling via the App Store or Google Play, check your subscriptions page for a cancellation confirmation and the service end date.
If you send a written notice to the company, ask for a written acknowledgement and keep a copy of the sent notice and any delivery receipt.
Helpful links
- App Store subscription help: View or cancel in‑app subscriptions
- Trustpilot reviews for Just Move In: Trustpilot - Just Move In
- Google Play subscriptions and refunds: Google Play help
Address
Registered office
Care of 27 Brooke Ridge Rise, East Tamaki Heights, Auckland 2016, New Zealand
How to send a cancellation notice
When posting a cancellation letter, use registered post and clearly label the envelope with the company name and “Cancellation Notice”.
Include all relevant account details inside the letter and retain proof of posting or delivery for your records.
Similar cancellation services
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Written by Sophie Wright
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.