Cancel Everfit: Easy Method

What is Everfit

Service overview

Everfit is a coaching and training service operated in New Zealand that provides structured programmes, coaching sessions and paid subscriptions for clients and coaches.

It can refer to the local Everfit business registered in New Zealand (Care of Flex Fitness Gym) or the Everfit app/platform used for coaching delivery.

Key uses

Clients use Everfit to access training plans, coaching messages, and downloadable programmes; coaches use it to manage clients and subscriptions.

Pricing includes one‑off plans, weekly coaching plans and other session fees offered via everfit.co.nz for New Zealand customers in 2024/2025.

How to cancel Everfit

Cancel via Everfit web platform

• Log in to your Everfit web account.
• Go to Billing or Subscription settings in your account.
• If self-cancellation is enabled, follow the prompts to cancel immediately or at the end of the billing period.
• If self-cancellation is not available, contact your coach and ask them to cancel the subscription on your behalf.

Cancel via mobile app stores

• iOS (App Store): Open iOS Settings → your name → Subscriptions → select Everfit → Cancel Subscription.
• Android (Google Play): Open Google Play Store → Menu → Subscriptions → select Everfit for Coach → Cancel Subscription.
• If you purchased through the App Store or Play Store, cancellation must be done through the store that billed you.

What happens when you cancel

Access and billing

When you cancel a recurring subscription you may either lose access immediately or at the end of the current billing period, depending on the cancellation option chosen.

If you cancel via a store (Apple/Google), the store’s billing cycle controls when access ends.

Data and account handling

Your account data (plans, messages, history) will generally remain on the Everfit platform unless you or the coach request deletion.

Request data export or deletion from your coach or via Everfit support if you need records removed or transferred.

Will I get a refund?

Everfit refund policy

Everfit’s Terms of Service state: “No refunds will be granted.” All subscription payments (monthly or annual) are non‑refundable as a general rule.

See Everfit’s Terms of Service for the full policy: Everfit Terms of Service.

Possible exceptions under New Zealand law

• If the service is not delivered as described (for example the app is unusable or severely misrepresented), you may have a remedy under the Consumer Guarantees Act or Fair Trading Act.
• Statutory rights may allow cancellation or refund where the service fails to meet acceptable quality or fitness for purpose, despite a “no refunds” clause.
• Practical resolution may require escalation through your payment provider, dispute procedures, or a complaint to the Commerce Commission if necessary.

Everfit plans and pricing

Summary of NZ pricing

The following table lists New Zealand offerings and prices noted for 2024/2025 on everfit.co.nz.

These are local NZ amounts; App Store subscription prices in NZD were not located.

Your consumer rights in New Zealand

Relevant legislation

Key laws include the Consumer Guarantees Act and the Fair Trading Act, which protect buyers when services are not delivered as promised.

These laws apply to digital services and may provide remedies even where terms say “no refunds”.

Practical steps and limits

• If Everfit fails to provide an acceptable service, request a remedy from the provider (repair, replacement, or refund as applicable).
• If the provider refuses, contact your payment provider/ bank to dispute charges and, if needed, file a complaint with the Commerce Commission or seek consumer advice.
• Note: If you received the service fully and it worked as described, statutory “cooling‑off” rights are limited and a “no refunds” term is likely enforceable.

Customer experiences

Positive feedback

Some users praise Everfit for continuous feature development, modular pricing and responsive customer support.

Positive reviews highlight ongoing enhancements and useful coaching features for clients and coaches.

Negative feedback

Several users report difficulties cancelling subscriptions and describe the process as time‑consuming or unclear.

Other complaints include app performance issues (slow loading, missing client lists), media playback problems and limited workout customization features.

Documentation checklist

What to gather before cancelling

• Account email and username used with Everfit.
• Subscription receipts or bank/credit card statements showing payment dates and amounts.
• Screenshots of subscription status, billing page, or any error messages.

What to include when you contact support

• Your desired outcome (cancel, refund, data export or deletion).
• Relevant dates (when you signed up, last payment, and cancellation request date).
• Copies of any prior communications with the coach or Everfit support.

Common mistakes

Assuming a store cancellation is automatic everywhere

Some users cancel via the App Store or Google Play but do not check their Everfit web account or coach-managed subscription.

Always confirm which entity billed you (Everfit or the app store) and cancel with that billing party.

Relying on a blanket “no refunds” belief

Users sometimes assume “no refunds” blocks all complaints; however, a provider’s refusal is not absolute if the service is faulty or misrepresented.

If the app is unusable or the service differs from what was sold, escalate with documented evidence to the payment provider or consumer authorities.

Comparative recap

Quick comparison

The table below summarises cancellation routes, refund likelihood and recommended first action for each route.

After cancelling

Verify access and records

Confirm when your access ends and save any training records you want to keep before that date.

Request a data export or deletion from your coach or Everfit support if required.

Useful links and next steps

• Everfit Help Center - self‑cancellation
• Everfit Terms of Service
• Apple - manage subscriptions (NZ)
• Google Play - manage subscriptions
• Commerce Commission NZ - consumer guidance

Address

Registered contact

Everfit (New Zealand contact): Care of Flex Fitness Gym, 36A Macdonald Street, Mount Maunganui 3116, New Zealand.

Notes

If you believe you have been charged incorrectly or the service is not fit for purpose, keep copies of all correspondence and follow the escalation steps above.