Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fit Factory service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Fit Factory: Easy Method
What is Fit Factory
Overview
Fit Factory is a New Zealand gym operator offering 24/7 access at some sites, group classes and member management via an online booking portal.
The brand runs multiple locations in Auckland with an emphasis on equipment, community and accessible opening hours.
Services and scope
Services include flexible week-by-week memberships, longer paid-up 6- or 12-month commitments, and scheduled classes managed through GymMaster.
Class bookings are available to members through the web/app portal; non-members cannot cancel booked classes via the portal.
How to cancel Fit Factory
Step-by-step cancellation (summary)
- Check your membership type (week-by-week or long-term paid-up).
- If week-by-week: provide at least 4 weeks' notice to cancel.
- If on a 6- or 12-month paid-up plan: contact Fit Factory to discuss early termination fees and process.
- Request written confirmation of cancellation and any final charges.
Online, app and direct contact
- Manage class bookings (including cancellations) via the GymMaster portal if you are a member.
- Contact the club by email to confirm cancellations - recommended addresses: Jeremy@fitfactory.co.nz (Kumeu) or Barbara@fitfactory.co.nz (Glen Eden).
- If unsure, visit the club reception (Fit Factory Kumeu: 156 Main Road, Kumeu) and ask staff to confirm the cancellation procedure.
What happens when you cancel
Access and payments
For week-by-week members, access typically continues through the 4-week notice period and recurring payments should stop after that period.
For paid-up long-term plans, cancellation may trigger an early termination fee; final payment treatment depends on the club's calculation.
Account data and bookings
Booked classes should be cancellable by members via the GymMaster portal; non-members cannot cancel bookings online.
Ask the club how long they retain your account data and whether you need to request deletion or a final statement.
Will I get a refund?
Published policy summary
Fit Factory's public pages do not set out a general refund policy or refer to a 14-day cooling-off right.
Classes included in memberships are described as part of the offer, but no explicit refund entitlement is published.
Exceptions and likely outcomes
- If you paid upfront for a 6- or 12-month plan, an early termination fee is stated to apply; the website does not spell out a standard refund entitlement.
- If services are not delivered or have been misrepresented, New Zealand consumer law may provide remedies (see Consumer Rights section).
- Always request written confirmation of any refund, credit or fee calculation from the club.
Fit Factory plans and pricing
Key plan types
Two main plan types are referenced publicly: week-by-week flexible memberships and longer 6- or 12-month paid-up commitments.
Specific pricing is not published on the public pages used for this guide.
Pricing table
| Plan | Commitment | Notice / Termination | Price |
|---|---|---|---|
| Week-by-week Flexible Membership | Week-by-week | 4 weeks' notice to cancel | Varies |
| Long-term paid-up (6 or 12 months) | 6 or 12 months, paid up front | Early termination fee applies (details not fully specified) | Varies |
Your consumer rights in New Zealand
Core statutory rights
Consumers in New Zealand are protected by the Consumer Guarantees Act and the Fair Trading Act, which provide remedies if services are not supplied as promised.
These laws operate in addition to any cancellation or refund terms a business publishes.
How rights may apply to gym memberships
- If the service is misrepresented, you may be entitled to a remedy such as repair, replacement, refund or compensation under NZ law.
- The site does not reference a statutory cooling-off period; if you believe your consumer rights are engaged, seek advice from Consumer NZ or a legal adviser.
Customer experiences
Positive feedback
Several reviewers praise Fit Factory locations (Kumeu, Glen Eden) for friendly, knowledgeable staff, good equipment and a welcoming community culture.
24/7 access and modern machines are frequently highlighted as strengths at some sites.
Negative feedback
Some reviews raise issues with customer service, payment-handling and cancellation responsiveness - including claims of continued charges after requests to cancel.
These negative reports suggest you should keep clear written records when you cancel and monitor bank statements for unexpected charges.
Documentation checklist
Documents to prepare before cancelling
- Current membership agreement or welcome email showing plan type and any stated terms.
- Proof of payment (receipts, bank statements) for recent charges or upfront payments.
- Any correspondence with the gym about cancellations or membership changes.
What to keep after cancellation
- Written confirmation of cancellation and the effective date from the club.
- Final account statement showing zero balance or agreed final charges.
- Copies of emails and the date/time you contacted the club (screenshots if needed).
Common mistakes
Not checking your plan details
Members sometimes assume week-by-week cancellation rules apply to paid-up long-term plans; this can lead to unexpected fees.
Always confirm whether you are on a paid-up commitment or a week-by-week product before cancelling.
Failing to get written confirmation
Relying on a verbal assurance at reception can cause disputes; without written confirmation you may face ongoing charges.
Also ensure you cancel any recurring bank or card authority if applicable, after getting written confirmation.
Comparative recap
Feature comparison
| Feature | Week-by-week Flexible Membership | Long-term (6/12 months) |
|---|---|---|
| Notice to cancel | 4 weeks' notice | Paid-up; early termination fee applies |
| Refunds published | No specific public refund policy | No clear refund entitlement published |
| Manage bookings | Members use GymMaster portal | Members use GymMaster portal |
| Price (publicly listed) | Varies | Varies |
Takeaway
Week-by-week memberships are the simplest to cancel with a 4-week notice requirement.
Paid-up long-term plans require extra caution because early termination fees apply and refund terms are not clearly published.
After cancelling
Next practical steps
- Obtain written confirmation of cancellation and the effective date from Fit Factory.
- Monitor your bank/card statements for final or unexpected charges for at least one billing cycle.
- Retain copies of all documents in case you need to raise a dispute or a consumer complaint.
Useful links
- Fit Factory - Join Today
- Fit Factory - Classes & GymMaster info
- Consumer NZ - consumer rights and disputes
Address
Primary club address
Fit Factory Kumeu
156 Main Road, Kumeu, Auckland 0810, New Zealand
Emails and other locations
Recommended email contacts for cancellation queries: Jeremy@fitfactory.co.nz (Kumeu) and Barbara@fitfactory.co.nz (Glen Eden).
If you are unsure which location applies to you, contact the above emails or use the Fit Factory website to locate your club and confirm local procedures.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.