Cancel FITFLOW online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fitflow service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Fitflow: Easy Method
What is Fitflow
Overview
Fitflow is a health coaching app that offers personalised plans, reminders, and coaching support to help users maintain fitness and wellbeing goals.
The service is available through the App Store, Google Play and via the FitFlow website.
Core features
Fitflow provides tailored programs, habit reminders, and in-app coaching guidance designed to support consistency and mindfulness.
User experiences vary; some users praise the personalised approach while others report transactional or cancellation problems.
How to cancel Fitflow
App Store (iOS)
- Open your Apple account settings on your iPhone or iPad.
- Find Subscriptions, select Fitflow (FitFlow: Health Coaching), and cancel your subscription there.
- Note: Apple manages App Store subscriptions and refunds; Fitflow cannot cancel Apple subscriptions directly.
- App Store listing: Fitflow on the App Store (NZ).
Google Play and Website
- Google Play: Use your Google Play account to view and cancel subscriptions.
- Refunds for Google Play purchases must be requested from Google Support; Fitflow does not process Google refunds.
- Website (fitflow.ai): Sign in, open your account profile, and turn off auto-renewal before the current period ends to stop future billing.
- Deleting the app does not cancel your subscription; use the appropriate store or the website to cancel.
What happens when you cancel
Access and renewal
Cancelling stops future renewals but usually allows access until the end of the current paid period.
Make cancellation before the renewal date to avoid being charged for the next period.
Data and account
Your account and stored data generally remain after cancellation unless you request deletion through the app or website.
Check Fitflow's help or privacy pages for specifics on data retention and how to request deletion.
Will I get a refund?
Standard refund policy
Fitflow states purchases are final and non-refundable unless otherwise specified or required by law.
See the official refund guidance for the baseline policy at Fitflow's site: Fitflow refund page.
Exceptions and legal rights
- Money-back guarantee: May apply if you contact Fitflow within 28 days, have followed the program for at least 7 consecutive days, and can provide evidence (such as screenshots).
- Under New Zealand and Australian consumer law, if there is a major or substantial failure of service you may be entitled to cancel and receive a refund for the unused portion.
- No automatic 14-day statutory "cooling off" right applies here as it does in the EU/UK; consumer remedies in NZ depend on the nature of the failure and whether it can be remedied.
- For Google Play purchases, request refunds from Google Support; Fitflow does not process those refunds directly.
Fitflow plans and pricing
Pricing summary
Exact New Zealand Dollar prices are not publicly listed in accessible official sources.
To view current NZD prices, check subscription options in the App Store on an iOS device or on the Fitflow website when signed in.
Availability note
The App Store entry for New Zealand lists in-app purchases but may not display amounts without signing in on an iOS device.
Fitflow pricing may vary by platform and region.
| Plan / Platform | Price (NZD) | How to view or cancel |
|---|---|---|
| App Store (iOS) subscriptions | Varies | Cancel via Apple account settings; view prices in the App Store |
| Google Play subscriptions | Varies | Cancel via Google Play; refunds via Google Support |
| Website (fitflow.ai) subscriptions | Varies | Manage in your account profile on fitflow.ai |
Your consumer rights in New Zealand
When you can get a refund
Under NZ consumer law, you are entitled to remedies if a service has a major or substantial failure.
Major failure may entitle you to cancel the service and obtain a refund for the unused portion.
How to seek remedy
- Contact Fitflow support first and allow reasonable opportunity to remedy non-major issues.
- If the problem is not remedied, you may cancel and request a refund for the unused portion under consumer law.
- For major failures you can provide written notice; see Fitflow terms for procedural details.
Customer experiences
Positive feedback
- Users on Trustpilot highlight reminders, coaching support, personalised plans and responsive support as helpful.
Trustpilot reviews (NZ)
Reported issues
- Some users report difficulty cancelling subscriptions, unexpected charges, or lack of refunds after cancellation.
Appshunter summary - There is at least one complaint alleging continued billing after cancelling in a BBB listing.
BBB complaint
Documentation checklist
What to prepare before contacting support
- Receipt or order confirmation (App Store receipt, Google Play receipt, or website order ID).
- Subscription start and renewal dates.
- Screenshots showing the active subscription, cancellation attempts, or unexpected charges.
Additional helpful items
- Copies of emails or in-app messages with Fitflow support.
- Evidence of following any money-back guarantee conditions (e.g., activity logs for the required days).
- Clear statement of desired remedy (refund, cancellation confirmation, or data deletion).
Common mistakes
Deleting the app instead of cancelling
Deleting the Fitflow app from your device does not stop subscription billing if you subscribed through the App Store or Google Play.
Always cancel through the store subscription settings or your Fitflow account profile to stop renewals.
Requesting the wrong refund route
Users sometimes request refunds from Fitflow for purchases handled by Apple or Google; those refunds must be requested through Apple or Google respectively.
For website purchases, contact Fitflow support and provide the documentation checklist items to support a refund claim.
Comparative recap
Quick comparison
This table summarises where to manage subscriptions and where to request refunds depending on how you purchased Fitflow.
Use it as a quick reference before taking action.
| How you purchased | Where to cancel | Where to request a refund |
|---|---|---|
| App Store (iOS) | Apple account settings (Subscriptions) | Apple/Apple Support |
| Google Play | Google Play account (Subscriptions) | Google Support |
| Website (fitflow.ai) | Your account profile on fitflow.ai (turn off auto-renewal) | Contact Fitflow support; check Fitflow refund terms |
After cancelling
What to check
- Confirm you received cancellation confirmation from Apple, Google or Fitflow (email or store confirmation).
- Check that access continues only until the paid period ends and that no further charges appear on your card.
Useful links and support
- Fitflow help: fitflow.ai help
- Subscription terms: Subscription terms (FitFlow)
- Refund information: Fitflow refund page
- App Store listing (NZ): Fitflow on the App Store (NZ)
- Trustpilot reviews: Trustpilot (NZ)
- User reports summary: Appshunter summary
Address
Postal address
VitalCore USA Inc., 142 W 57th Street, New York, NY 10019, United States of America.
Notes about written notices
For certain consumer remedies in New Zealand, written notice may be required. Follow the contact instructions in Fitflow's terms if submitting a formal cancellation or complaint.
If you need to send postal or formal correspondence, use the address above and retain proof of sending and delivery.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.