Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fiton service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Fiton: Easy Method
What is Fiton
Overview
FitOn is a fitness app offering free workouts, personalized plans, and a paid PRO subscription for extra features. It is designed for home and gym use and is available on the web, iOS, and Android.
Main features
Core FitOn provides workouts and personalised plans at no cost. PRO adds premium content and features; NZ pricing for PRO is not published in the provided data and must be checked in-app.
How to cancel Fiton
Web (FitOn website)
- Open the FitOn website and sign in to your account.
- Go to Account settings and locate subscription or billing options.
- Choose to cancel subscription renewal; you will keep access until the period ends.
- No refund is provided for the current paid period per FitOn terms.
Mobile (iOS and Android)
- iOS (App Store): Open iOS Settings → your name → Subscriptions → select FitOn → Cancel. Cancelling stops future auto‑renewals.
- Android (Google Play): Open Play Store app → Menu → Subscriptions → select FitOn → Cancel. Cancelling prevents future auto‑renewal.
- For in‑app purchases, refunds are handled by the App Store or Google Play according to their policies.
What happens when you cancel
Access after cancellation
After cancelling, you retain access to any paid features until the end of your current subscription period.
Auto‑renewal will be stopped so you are not billed again at the next renewal date.
Subscription renewal and data
Cancellation prevents future renewals but does not necessarily delete your account or personal data. Check FitOn account settings or terms for data retention rules.
If you want data removed, contact FitOn support and keep records of your request.
Will I get a refund?
FitOn policy
FitOn states paid subscription fees are non‑refundable except where required by law. Refunds are discretionary under FitOn's terms.
In‑app purchases usually follow the App Store or Google Play refund processes; FitOn refers users to the relevant store for those refunds.
Exceptions and New Zealand law
- The Consumer Guarantees Act 1993 may provide remedies if a service is faulty, not provided with reasonable care, or misrepresented.
- FitOn's no‑refund wording does not override statutory consumer rights in New Zealand; you may have rights to remedies even if FitOn's terms say otherwise.
Fiton plans and pricing
Plan table
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Free (Core FitOn) | NZ$0.00 | Always | All workouts and personalized plans free |
| FitOn PRO | Varies | Varies | Premium content and added features (check in-app) |
How to view NZ pricing
Open the FitOn app in the New Zealand App Store or Google Play store while signed in to see exact NZD pricing for PRO at purchase time.
Notes
U.S. pricing examples are not a reliable guide for NZ prices. Always confirm price and billing period before subscribing.
Your consumer rights in New Zealand
Key legal protections
The Consumer Guarantees Act 1993 gives New Zealand consumers rights such as acceptable quality and services performed with reasonable care.
These statutory rights apply regardless of contract terms stating no refunds or discretionary refunds.
How they apply to subscriptions
- If the service is not delivered as promised, you may be entitled to a remedy under NZ law.
- FitOn’s stated refund policy cannot lawfully exclude CGA protections for NZ consumers.
Customer experiences
Positive experiences
Some users praise FitOn for helpful, pregnancy‑focused programs and attentive individual assistance from staff.
Positive comments note clear coaching and useful personalized support in some interactions.
Negative experiences
Negative reviews report slow or unhelpful email support and long phone hold times when contacting customer service.
Other complaints include difficulties completing cancellations and unexpected charges after attempting to cancel.
Documentation checklist
What to gather before contacting support
- Proof of purchase or receipt (App Store, Google Play, or FitOn web receipt).
- Screenshots of subscription status, cancellation attempts, and billing statements.
- Dates and reference numbers for any support communications.
- Payment method details used for the subscription (last 4 digits of card, PayPal email, etc.).
How to present your case
- Be concise and include key dates (purchase, cancellation attempt, charge date).
- Attach screenshots and receipts to any email or support form to speed resolution.
Common mistakes
Cancelling in the wrong place
Many users attempt cancellation in the app but forget to cancel via the App Store or Google Play if that is where the purchase was made.
If you subscribed through the App Store or Play Store, cancel in that store to stop auto‑renewal.
Assuming an immediate refund or loss of access
Another common error is assuming cancellation triggers an immediate refund or immediate loss of access.
FitOn allows access until the end of the paid period and generally does not refund the current period unless required by law.
Comparative recap
Quick comparison table
| Platform | How to cancel | Refunds |
|---|---|---|
| Web (FitOn website) | Cancel through Account settings on FitOn website. | No refund for current period (per FitOn terms); statutory rights may apply. |
| App Store (iOS) | Cancel in iOS Settings → your name → Subscriptions → FitOn. | No FitOn refunds for current period; App Store refund rules apply for in‑app purchases. |
| Google Play (Android) | Cancel in Google Play Store → Menu → Subscriptions → FitOn. | No FitOn refunds for current period; Google Play refund rules apply for in‑app purchases. |
Key takeaways
Always cancel in the platform where you purchased to stop future billing. Keep receipts and screenshots to support any refund or dispute.
After cancelling
What to check immediately
- Confirm cancellation receipt or subscription status in the relevant platform (FitOn account, App Store, or Google Play).
- Monitor your payment method for any unexpected charges and keep records of any further billing.
Useful links
- FitOn website
- Apple: manage subscriptions (App Store)
- Google Play: cancel subscriptions
- New Zealand - consumer protection information
Address
FitOn contact location
No New Zealand postal address for FitOn cancellation was identified in the available data. Cancellation and support are handled online or via the app.
What to do if you need a postal address
If you require a physical address for complaints, consider using FitOn’s online support channels to request contact details and keep written records of the response.
If unresolved, you may escalate to New Zealand consumer authorities using the documentation checklist above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.