Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fitxr service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Fitxr: Easy Method
What is Fitxr
Overview
FitXR is a virtual reality fitness app offering guided classes including boxing, dance, and full-body workouts.
It operates on VR headsets (Meta Quest, Pico) and mobile app stores, and also sells subscriptions directly via its website.
How it is sold
FitXR subscriptions can be purchased through the FitXR website (merchant of record: Paddle) or through app stores such as Google Play and the Meta Quest Store.
Different stores manage billing, renewals and refunds according to their own policies.
How to cancel Fitxr
Cancel on the web (FitXR direct via Paddle)
- Sign in to your FitXR account on the website and access your subscription settings to cancel.
- Or email support@fitxr.com asking them to cancel the subscription for your account.
- Note: If you subscribed via the website you must cancel at least 72 hours before the subscription term ends to avoid automatic renewal.
Cancel via app stores or headset providers
- Google Play: Open the Google Play app, go to Subscriptions, select FitXR, tap "Cancel subscription" and confirm.
- Meta Quest (and similar like Pico): Manage subscriptions through your provider account (Meta website > Account > Subscriptions or Pico Store > Subscriptions) and cancel there.
- When a store sold the subscription, the store handles billing and refunds - use their subscription management tools to cancel.
What happens when you cancel
Access and billing
Cancelling a subscription stops future renewals but does not usually remove access immediately.
For web subscriptions via Paddle, cancellation takes effect at the end of the current paid period unless otherwise stated.
Account and data
Your FitXR account and any progress or profile data are typically retained after cancellation unless you request deletion.
If you want data removed, contact support and specify account details and the data you want deleted.
Will I get a refund?
FitXR refund policy
- FitXR’s terms state there is generally no right to refund once digital content delivery has begun; subscriptions are non-refundable unless required by law.
- Free trials on the website must be cancelled before the trial ends to avoid charges.
- Web purchases via Paddle follow Paddle’s terms; there is generally no right of withdrawal after download/transmission starts.
Exceptions and app-store refunds
- App stores (Google Play, Apple, Meta) may offer refunds according to their own policies; FitXR does not control those decisions.
- A third-party summary mentioned a possible "14-day money-back guarantee for new subscribers" but this is not found in FitXR’s official terms and should be treated with caution.
- If you believe FitXR misrepresented the service (access revoked, promised features removed), you can raise a dispute with FitXR or the payment provider and consider escalating under NZ consumer laws.
Fitxr plans and pricing
Known billing periods
FitXR offers commonly a monthly and an annual billing option for subscriptions.
Exact local NZD prices are not publicly listed on FitXR’s official pages.
Price reference
Public sources show USD prices for web or app purchases; check your local app store for NZD pricing before subscribing.
| Plan | Billing period | Price (public) | Price in NZD |
|---|---|---|---|
| Standard | Monthly | USD 12.99 / month | Varies |
| Standard | Annual | USD 107.99 / year | Varies |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, services must be of acceptable quality and fit for purpose when sold to consumers in NZ.
If FitXR provides a faulty or significantly different service, you may have remedies under the CGA.
No automatic change-of-mind refunds
There is no automatic right to a "change-of-mind" refund for digital subscriptions in New Zealand.
If FitXR’s terms say no refunds once content delivery begins, that is generally enforceable unless the CGA or Fair Trading Act provides a contrary remedy.
Customer experiences
Positive feedback
- Some users value legacy access, such as former BoxVR purchasers retaining content and extras.
- Reviews praise intense workouts, ease of use, and social features on headset platforms.
Negative feedback
- Users have complained about changes from BoxVR to subscription, losing access to previously purchased DLC or features.
- Other reports mention inconsistent tracking, scoring issues and poor communication from the developer in some cases.
Documentation checklist
What to gather before contacting support
- Account email and username used with FitXR.
- Receipt or order confirmation showing purchase date and payment method.
- Identify the purchase channel (FitXR website/Paddle, Google Play, Meta Quest, Pico).
How to present your request
- Include a clear request (cancel subscription / request refund / ask for data deletion) and desired outcome.
- Attach screenshots of receipts, subscription status, and any error messages for faster handling.
Common mistakes
Missing the cancellation window
Many users miss the required cancellation window and are charged for another term.
For website subscriptions, FitXR requires cancellation at least 72 hours before term end to avoid renewal.
Canceling with the wrong provider
Subscribers sometimes try to cancel an app-store subscription with FitXR support or vice versa.
Always cancel with the merchant that handled the sale: Google Play, Meta Quest, Pico or FitXR/Paddle.
Comparative recap
At-a-glance comparison
The table below summarises main cancellation routes, who handles refunds, and key notes for each method.
Quick notes
Use this as a quick decision guide: cancel in the storefront that billed you and gather receipts before contacting support.
| Method | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Web (FitXR via Paddle) | Cancel in your FitXR account or email support@fitxr.com. | Low (no refunds once content delivery begun) | Must cancel ≥72 hours before term end to avoid renewal. Cancellation effective at period end. |
| Google Play | Open Google Play > Subscriptions > FitXR > Cancel subscription. | Varies (subject to Google Play policy) | Google handles refunds and billing decisions. |
| Meta Quest / Pico | Manage subscriptions via the headset store account (Meta website or Pico Store). | Varies (subject to store policy) | Provider handles billing and refund requests. |
After cancelling
Follow-up actions
Keep confirmation of cancellation and check your bank or card statement for future charges.
If access is removed earlier than expected, document the dates and contact support immediately.
Helpful links
- FitXR terms and EULA
- FitXR support article on cancelling
- Consumer.org.nz - returns and refunds (NZ guidance)
Address
Registered contact
FitXR Limited is listed as c/o Paddle (merchant of record) for web purchases.
There is no publicly disclosed postal address for FitXR in New Zealand.
Notes
If you need to escalate a dispute, include copies of correspondence, receipts and the subscription provider details when contacting Consumer Protection or a disputes tribunal.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.