Cancel Hybrid Health Club: Easy Method

What is Hybrid Health Club

Overview

Hybrid Health Club appears to be a fitness and wellness brand offering an app and physical products. The company operates an app that is free to download and sells physical sachet products with a 14-day return policy for unopened items.

Scope of services

The website materials reference both web-based terms and physical product sales but do not clearly describe in-app subscriptions or membership plans in NZD. App features beyond download are not publicly listed.

How to cancel Hybrid Health Club

Cancel via Apple App Store (iOS)

• Open Settings on your iPhone/iPad and tap your name, then Subscriptions.
• Find the Hybrid Health Club subscription and choose Cancel Subscription.
• Keep a screenshot of the cancellation confirmation for records.

Cancel via Google Play (Android)

• Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
• Select the Hybrid Health Club subscription and tap Cancel subscription.
• Save any confirmation email or screenshot as proof.

Cancel via Web or Hybrid support

• Search your account area on hybridhealth.club for subscription or membership settings and cancel there if available.
• If no web cancellation option exists, contact Hybrid support referencing your account email and order details.
• If support is unresponsive, consider contacting your bank to dispute recurring charges (see Documentation checklist).

What happens when you cancel

Access and service end

Cancellation of a recurring subscription typically stops future billing but may not immediately remove access until the current paid period ends.

If you cancel an app-store subscription, the app store usually maintains access until the subscription expiry date.

Renewal and charges

Cancelling prevents future automatic renewals; it does not usually refund past billing cycles unless the provider agrees or local law requires it.

Monitor your bank statements after cancelling to confirm that recurring payments have stopped.

Account data and retention

Hybrid's site does not state specific data-retention or account-deletion timelines in publicly available Terms of Service.

If you want account removal, request it explicitly from support and keep written confirmation.

Will I get a refund?

Refunds for physical products

Hybrid's Refund Policy (April 2025) allows returns within 14 days for physical products when at least 15 sachets are returned in original, unopened packaging.

Approved refunds are issued within 14 business days of the returned goods being received by the company.

Refunds for digital subscriptions or services

The website provides no explicit refund policy for digital subscriptions or app-based services.

• No statutory 14-day cooling-off period for digital subscriptions is noted on Hybrid's site.
• If you believe the service was misrepresented or not provided, New Zealand consumer law may apply (see Your consumer rights in New Zealand).

What to do if you are refused

If you are denied a refund for a valid return, keep all correspondence and consider disputing the charge with your payment provider.

You can also seek advice or file a complaint with the Commerce Commission or a consumer advocacy body if you suspect unfair practices.

Hybrid Health Club plans and pricing

Known pricing information

The app is listed as free to download; no public NZD pricing for in-app subscriptions or membership plans is available.

Because in-app pricing is not publicly listed, actual subscription amounts may vary by platform and offer.

Pricing table

Your consumer rights in New Zealand

Key legislation

The Consumer Guarantees Act (CGA) and Fair Trading Act provide protections if goods or services are not as described or are faulty.

These laws can apply to misrepresentation, failure to provide paid services, and unfair contract terms.

Applying rights to Hybrid

• If a physical product is faulty or misdescribed, you can seek a remedy under the CGA.
• If digital services were misrepresented (for example a subscription that cannot be cancelled), the Fair Trading Act may be relevant.
• Document interactions and seek a refund or remedy from the company first, then escalate if needed.

Escalation and complaint options

If the company does not resolve your issue, you may file a complaint with the Commerce Commission or seek independent advice from a consumer protection organisation.

If unauthorized charges continue, contact your bank to request charge reversal or a block on future payments.

Customer experiences

Reported negative experiences

Online reports include difficulties cancelling memberships and poor communication from staff at one Hybrid-branded gym.

Users have reported that app providers confirmed cancellations were not actioned by the gym, indicating possible administrative issues.

Other consumer notes

One user reported receiving a free hoodie unexpectedly, which raised questions about unsolicited marketing or account linking practices.

There are limited public reviews overall; prospective customers should keep records of transactions and communications.

Documentation checklist

Essential proof

• Account email and username used for Hybrid services.
• Order numbers, receipts, or app-store subscription records.
• Screenshots of subscription status, cancellation attempts, and any in-app settings.

Support and dispute evidence

• Copies of emails or messages to/from Hybrid support.
• Bank or card statements showing recurring charges and dates.
• Return postage or tracking details for physical items returned.

Common mistakes

Assuming web cancellation covers app stores

Many customers assume cancelling on the website cancels an App Store or Google Play subscription. In most cases, app-store subscriptions must be cancelled through the respective store.

Always check the subscription source (Apple, Google, or website) before cancelling to ensure the correct process is followed.

Not keeping proof

Failing to save screenshots, confirmation emails, or bank statements weakens your position when disputing charges.

Always save cancellation confirmations and any replies from support.

Comparative recap

Quick comparison

Takeaway

If your subscription was purchased via an app store, cancel there first. For physical product refunds, follow Hybrid's 14-day returns rule for unopened sachets.

After cancelling

Next practical steps

• Keep cancellation confirmations and monitor bank statements for continued charges.
• If you returned goods, track the return and note the refund processing timeframe of 14 business days after receipt.

Useful links and resources

• Hybrid Health Club - Refund Policy
• Hybrid Health Club - Terms of Service
• Apple - Manage subscriptions
• Google Play - Cancel a subscription
• Commerce Commission (New Zealand)
• Citizens Advice Bureau (New Zealand)

Address

Known physical location

Hybrid-related business (identified as Hybrid Training Systems) location:

562 Richmond Road, Grey Lynn, Auckland 1010, New Zealand

Contact notes

No specific postal or dedicated cancellation address was found on Hybrid's public pages. Confirm cancellation instructions directly with the company when possible.