Cancel LES MILLS ON DEMAND online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Les Mills On Demand service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Les Mills On Demand: Easy Method
What is Les Mills On Demand
Service overview
Les Mills On Demand (also marketed as LES MILLS+) is a subscription streaming service that provides on-demand workout programs, classes and downloadable content.
It includes a range of programs such as Body Pump, Body Balance, RPM, Pilates and other fitness formats suitable for home use.
How subscriptions are sold
Subscriptions can be purchased directly on the web, inside the LES MILLS+ app, or through third-party platforms (Apple App Store, Google Play, Roku, Amazon and gym/reseller partners).
Billing, cancellations and refunds depend on the platform you used to subscribe; each platform has its own management process.
How to cancel Les Mills On Demand
Android - Google Play (in-app purchase)
- Open the Google Play Store app on your Android device.
- Go to Payments & Subscriptions → Subscriptions → select LES MILLS+ → tap Cancel Subscription.
- Follow on-screen prompts to confirm; you keep access until the end of the paid period.
Android - LES MILLS+ app (direct subscription)
- Open the LES MILLS+ app and go to PROFILE → SETTINGS → MY ACCOUNT → SUBSCRIPTIONS.
- Tap Cancel Subscription and confirm the cancellation in the app.
- Access remains until the end of the current paid period.
Web / Direct subscription
- Sign in at the LES MILLS website where you originally subscribed.
- Find Account or Subscription settings and select Cancel Subscription.
- You retain access until the end of the paid period; no further charges will occur.
Apple App Store and other platforms
- Apple (iOS): Subscriptions managed by Apple must be cancelled via the Apple App Store or your Apple ID subscription settings.
- Other platforms (Roku, Amazon, etc.): Cancel via the store/account you used to subscribe - not via LES MILLS+ directly.
- If you subscribed through a gym or third-party reseller, you must cancel through that reseller directly.
What happens when you cancel
Access after cancellation
When you cancel a paid subscription you keep access to LES MILLS+ content until the end of the current paid period.
After the paid period ends your access is removed unless you re-subscribe or have another active plan.
Billing and account data
Once cancelled no further charges should be made for that subscription on that platform.
Account details and watch history are typically retained by LES MILLS+ per their data policy; contact support if you need account deletion.
Will I get a refund?
Free trial rules
LES MILLS+ offers a free 14-day trial for new customers.
To avoid being charged, cancel at least 24 hours before the trial ends using the platform where you started the trial.
Refund policy after trial
- After the free trial ends, LES MILLS+ policy states no refunds are offered, including partial or pro-rata refunds.
- If you cancel after being charged you retain access until the end of the paid period but will not receive a refund.
- Exceptions may apply if required by the app-store policy or local law; contact the platform or LES MILLS support for disputes.
Les Mills On Demand plans and pricing
Plans overview
The most commonly listed plans are Base and Premium with both monthly and annual billing options shown in NZD approximations.
Actual charges may vary with exchange rates and your payment processor.
Pricing table
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Base Membership (annual) | NZ$97.00/year | Annual | Access to core programs (limited compared to Premium) |
| Base Membership (monthly) | NZ$16.20/month | Monthly | Same as annual Base, billed month-to-month |
| Premium Membership (annual) | NZ$194.00/year | Annual | Full LES MILLS+ access (all programs, downloads, challenges) |
| Premium Membership (monthly) | NZ$32.40/month | Monthly | Same as annual Premium, billed month-to-month |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumer protections such as the Consumer Guarantees Act and Fair Trading Act require clear, fair contract terms and transparent disclosure of automatic renewals.
A 14-day free trial is acceptable when clearly communicated; cancellation terms must be upfront and accessible.
How policy aligns with law
- LES MILLS+ states no refunds are given after the trial; this is permissible if clearly disclosed at sale.
- Withholding access or charging without proper notice may attract scrutiny under NZ law; keep evidence of disclosures and receipts if disputing charges.
Customer experiences
Positive feedback
Some users praise LES MILLS+ as “probably the best online,” highlighting programs like Pilates, Body Balance, Body Pump, RPM and Stretch & Core.
Many members value the depth of class content and program variety for home workouts.
Negative feedback
Other users report app UX problems, issues with offline downloads and slow or unhelpful customer support.
Some customers have complained about difficulty obtaining refunds after trials or cancellations, describing frustrating support interactions.
Documentation checklist
What to gather before cancelling
- Account email and username used to subscribe.
- Receipt or order confirmation showing the subscription date and payment.
- Identify the platform used to subscribe (Google Play, Apple, web, Roku, gym/reseller).
Proof for disputes
- Screenshots of subscription settings, cancellation attempts or error messages.
- Bank or card statements showing charges and dates.
- Any communication with LES MILLS+ or the reseller (emails, chat transcripts).
Common mistakes
Canceling in the wrong place
Many users try to cancel via LES MILLS+ when the subscription is managed by Apple, Google or another platform.
If the subscription was purchased through Apple or Google you must cancel through that store, or the subscription will renew.
Timing and trial misunderstandings
Waiting until the last minute to cancel a trial can lead to accidental charges; cancel at least 24 hours before the trial ends.
Assuming a refund will be given after the trial without checking the store and LES MILLS+ terms is a common source of dispute.
Comparative recap
Quick platform comparison
| Platform | How to cancel | Refunds |
|---|---|---|
| Google Play (Android) | Cancel via Google Play Store → Payments & Subscriptions → Subscriptions → LES MILLS+ → Cancel | No refunds after trial per LES MILLS+; access until period end |
| LES MILLS+ app (Android direct) | App → Profile → Settings → My Account → Subscriptions → Cancel | No refunds after trial per LES MILLS+; access until period end |
| Web / Direct | Sign in on LES MILLS website and cancel in Account/Subscription settings | No refunds after trial per LES MILLS+; access until period end |
| Apple App Store (iOS) | Manage subscriptions via Apple ID or App Store subscription settings | Refunds handled by Apple; LES MILLS+ does not manage these subscriptions directly |
| Other platforms / Resellers | Cancel via the platform used (Roku, Amazon) or contact your reseller/gym | Depends on the platform/reseller policy; LES MILLS+ may not be able to refund |
After cancelling
Check access and receipts
Confirm you still have access until the end of the paid period and save your final receipt or confirmation of cancellation.
Monitor your bank or card statement to ensure no further charges are made for that subscription.
Where to get help
- LES MILLS support: https://www.lesmills.com
- Google Play help (manage subscriptions): Google Play subscriptions
- Apple support (manage subscriptions): Apple subscriptions
- New Zealand consumer information: consumerprotection.govt.nz
Address
Mailing address for legal or formal notices
LMI, PO Box 91137, Auckland Mail Service Centre, Auckland, New Zealand.
Corporate contact note
This PO Box is listed for legal communications and may be used for formal cancellation or dispute correspondence where required.
If you subscribed via a reseller or app store, contact that provider first as they control billing for those subscriptions.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.