Cancel PELOTON online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Peloton service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Peloton: Easy Method
What is Peloton
Overview
Peloton is a fitness company offering connected equipment (bike, treadmill) and a subscription-based app with live and on-demand classes.
The service combines hardware, instructor-led content, tracking, and a community experience accessed via device apps or web.
Membership and equipment
Memberships unlock the full class library and connected features; equipment purchases are separate and may include a trial period.
Different purchase and subscription processes apply depending on whether you bought via the app, web, or bought hardware directly.
How to cancel Peloton
Cancel via iOS (Apple)
- Open Settings on your Apple device.
- Tap your name, then Subscriptions.
- Select Peloton and tap Cancel; access continues until the end of the current billing cycle.
- Source: kamarasa.com.
Cancel via Android (Google Play)
- Open Google Play Store and tap your profile icon.
- Go to Payments & Subscriptions > Subscriptions.
- Select Peloton and choose Cancel; access remains until the billing cycle ends.
- Source: kamarasa.com.
Cancel via Web (All‑Access membership)
- Log in at the Peloton website.
- Go to Profile > Membership > Cancel Membership.
- Confirm cancellation; you should receive a confirmation email.
- Source: ajust.com.au.
Other cancellation methods
- There are no lock-in contracts or cancellation fees for subscriptions; you can cancel at any time and service ends at billing-cycle expiry.
- If you bought equipment and are in the Home Trial, contact Peloton support to arrange pickup and refund.
- For account issues you can also contact Peloton support for assistance with cancellation or returns.
What happens when you cancel
Access and billing
When you cancel a subscription it remains active until the end of your current billing cycle.
No further recurring charges should occur after the cancellation effective date.
Account data and settings
Your account and workout history typically remain accessible to you unless you request deletion.
You may need to log in to manage or delete data; contact support if you want account removal.
Equipment and membership linkage
Cancelling a membership does not automatically return or cancel equipment purchases.
If you return eligible equipment within the trial, membership and product refunds may be arranged together.
Will I get a refund?
30-day Home Trial on equipment
Peloton offers a 30-day Home Trial for eligible equipment; returns within this period normally receive a full refund for product and membership.
Source: Peloton return policy.
14-day cooling-off (change of mind)
Outside the Home Trial, Peloton provides a 14-day cooling-off period in some regions where you can cancel and return products for a refund.
Returns must be in 'as new' condition and may require a prepaid return label; delivery costs can be included subject to terms.
Discretionary returns and membership refunds
- Peloton may accept returns within 30 days under a discretionary return policy; refunds are processed within about 14 days of receiving the product.
- If you return a product and end membership: monthly fees are generally non-refundable, while annual memberships may be pro‑rated for unused time.
- Sources: onepeloton.com, onepeloton.com (AU).
Peloton plans and pricing
Plan overview
Peloton offers digital/app memberships and All‑Access (for hardware owners) memberships, plus equipment purchases.
Pricing varies by region and platform; below is a high-level table for quick comparison.
| Plan | Billing type | Price (NZ) |
|---|---|---|
| App Membership (Digital) | Monthly / Annual | Varies |
| All‑Access Membership (with equipment) | Monthly | Varies |
| Equipment (Bike / Tread) | One‑off purchase / Finance options | Varies |
Notes on pricing
Actual New Zealand pricing and currency availability may vary; check Peloton’s site or app to see current local rates.
Payment platform (Apple/Google) billing may differ from web billing; check the relevant subscription manager for exact charges.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, products must be of acceptable quality, fit for purpose, and match their description.
For major or minor faults you are entitled to remedies such as repair, replacement, or refund as appropriate.
No statutory cooling-off right
New Zealand law does not grant an automatic cooling-off or change‑of‑mind refund.
However, businesses may choose to offer change‑of‑mind returns; any blanket “no refunds” statements may conflict with the CGA.
How to use your rights
- Document faults and contact Peloton support promptly to seek a remedy under the CGA.
- If you cannot resolve the issue, contact consumer protection agencies or seek mediation.
- More information: consumer.org.nz.
Customer experiences
Positive feedback
Many users praise Peloton’s content quality, engaging instructors, and the connected fitness experience.
Community features and class variety are commonly cited strengths.
Negative feedback
Complaints include poor customer service, long wait times for repairs, and issues with defective equipment.
Users also report difficulties cancelling app subscriptions and problems with free trials not cancelling correctly.
What that means for you
Expect strong content but be prepared to document issues and follow up persistently with support if you need repairs or refunds.
Consider using the app store subscription manager for cancellations to avoid disputes over billing.
Documentation checklist
Essential items to have
- Order number and purchase receipt for equipment or membership.
- Account email address and user name used for Peloton.
- Dates of purchase, delivery, and any communications with support.
Photos and evidence
- Photos or videos of defects, damage, or installation problems.
- Logs or screenshots of billing charges and subscription pages if cancellation problems occur.
Return logistics
- Keep packaging and parts if you plan to return equipment within the trial period.
- Request and keep any prepaid return labels or confirmation emails from Peloton support.
Common mistakes
Not cancelling in the correct place
Many users try to cancel within the Peloton app but need to cancel via Apple or Google subscriptions.
Always check which platform billed you and cancel through that subscription manager to stop renewals.
Missing documentation and timelines
Failing to keep receipts, delivery dates, or photos can make returns and CGA claims harder to resolve.
Act promptly: trial and cooling-off windows are time-limited, and discretionary returns may also have short windows.
Assuming immediate refunds
Even if a return is accepted, refunds may be processed within a set timeframe (often up to 14 days after Peloton receives the product).
Understand membership refund rules: monthly fees are often non-refundable while annual plans may be pro‑rated.
Comparative recap
Quick method comparison
| Method | Can cancel subscription? | Refund possible? | Notes |
|---|---|---|---|
| iOS (Apple Subscriptions) | Yes | Subscription: no (service until period end). Product refund dependent on return policy. | Cancel via Settings > Subscriptions. Source: kamarasa.com. |
| Android (Google Play) | Yes | Subscription: no (service until period end). Product refund dependent on return policy. | Cancel via Play Store > Subscriptions. Source: kamarasa.com. |
| Web (All‑Access) | Yes | Subscription: no (service until period end). Product refund dependent on return policy. | Cancel via Peloton website > Profile > Membership. Source: ajust.com.au. |
| Return within 30‑day Home Trial | N/A | Yes - full refund for product and membership generally available. | Arrange pickup via support; subject to eligibility. Source: Peloton return policy. |
| Return outside trial (14‑day cooling‑off / discretionary) | N/A | Possible - subject to condition, timeframes, and discretion; annual memberships may be pro‑rated. | Must meet return conditions; refunds processed after receipt. Sources: onepeloton.com. |
Choosing the right path
Cancel subscriptions through the billing platform (Apple, Google, Web) and handle product returns separately via Peloton support.
Keep evidence and act inside trial or cooling-off windows to maximise refund chances.
After cancelling
What to check
- Confirm you received a cancellation email and keep it for records.
- Verify your final billing date and that no further charges appear.
Useful links and contacts
- How to cancel via Apple/Google
- Web cancellation instructions
- Peloton purchase and return terms
- New Zealand consumer rights (consumer.org.nz)
Next steps if problems persist
If you continue to be billed or cannot get a refund, contact your payment provider or bank to discuss a charge dispute.
Consider contacting New Zealand consumer protection services if the seller does not meet CGA obligations.
Address
Postal address for correspondence
Peloton Interactive UK Ltd
1 Langley Street, London WC2H 9JG, United Kingdom
Notes about local addresses
Peloton does not publish a specific New Zealand postal cancellation address; use the international address above or contact online support.
Always include your order number, account email, and clear return/cancellation request when sending correspondence.
Similar cancellation services
FAQ
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