Cancel Pilates Anytime: Easy Method

What is Pilates Anytime

Service overview

Pilates Anytime is a subscription video service offering on-demand Pilates classes taught by multiple instructors. The platform provides classes for different levels, equipment and teaching specialties.

How people use it

Users access Pilates Anytime via the website, iOS app (App Store) or Android (Google Play). Plans include monthly and annual subscriptions with full library access.

How to cancel Pilates Anytime

Cancel via website (recommended for web subscribers)

• Log in to Pilates Anytime at the website.
• Go to My Account > Subscription & Payment.
• Click Cancel Subscription.
• You may also choose Pause Subscription (up to three months) instead of cancelling.
• Reactivation is possible if you change your mind before cancellation completes.

Cancel via mobile platforms

• Apple App Store: Open your App Store account settings and turn off auto-renewal at least 24 hours before the end of the current billing period.
• Google Play (Android): Cancel from your Google Play subscription settings; Pilates Anytime refers users to Google’s cancellation flow.
• If you purchased via a platform (Apple/Google/Roku), billing and cancellation are managed through that platform, not directly by Pilates Anytime.

What happens when you cancel

Access after cancellation

If you cancel in advance, you keep access until the end of your current billing period. The service remains available until the paid term expires.

Account state and reactivation

You can pause a website subscription for up to three months instead of cancelling. If you reactivate before cancellation completes, your subscription may continue without interruption.

Data and billing records

Your account, watch history and billing records remain associated with your account. Platform-managed subscriptions show billing through Apple or Google Play receipts.

Will I get a refund?

Standard refund policy

Pilates Anytime states subscriptions are non-refundable. There are no refunds for unused time or for partial-term cancellations as a general rule.

Exceptions and platform refunds

• In exceptional cases, Pilates Anytime may offer refunds or discounts at its discretion, but this is not guaranteed.
• If you subscribed through Apple, Google Play or Roku you must request refunds directly from those platforms; Pilates Anytime does not handle platform billing refunds.
• For App Store subscriptions, turn off auto-renew at least 24 hours before the billing period ends to avoid an unwanted charge.

Pilates Anytime plans and pricing

Pricing summary

Below are the common plans and their New Zealand pricing as listed on Pilates Anytime and the App Store. Website pricing is slightly lower than in-app pricing.

Plan details

Your consumer rights in New Zealand

General legal context

New Zealand consumer law provides protections against misleading conduct and faulty services. These statutory rights may override commercial refund policies in certain circumstances.

How it applies to Pilates Anytime

• Pilates Anytime’s stated policy is non-refundable for subscriptions, and the company does not include a New Zealand-specific cooling-off clause.
• If you believe your consumer rights under NZ law have been breached (for example, misleading information), you may have grounds to request a remedy beyond the stated policy.

Customer experiences

Positive feedback

• Large, varied class library and high-quality instruction cited by reviewers.
• Many users and some instructors find the content valuable for workouts and professional development.
• App Store listing highlights a 14-day free trial and positive user comments.

Negative feedback

• Recent app redesigns have frustrated some users: navigation issues, limited browsing and casting problems.
• Some find the platform overwhelming due to many instructors and options, and there have been reports of buffering or labeling issues.

Documentation checklist

Before you cancel

• Your Pilates Anytime account email and username.
• Subscription type (monthly or annual) and purchase platform (website, Apple, Google Play).
• Recent payment receipt or billing statement showing the subscription charge.

If you need support or a refund request

• Screenshots of subscription settings or billing entries.
• Dates: purchase date, next billing date, and date of cancellation attempt.
• Any correspondence with Pilates Anytime or platform support.

Common mistakes

Wrong cancellation channel

Many users cancel on the website while their subscription is billed through the App Store or Google Play.

If the purchase was made via Apple or Google Play, cancelling on the website will not stop future charges - cancel in the platform account instead.

Timing and refund expectations

App Store subscriptions often require auto-renew to be turned off at least 24 hours before the billing period ends; missing that window leads to another charge.

Expecting a refund for unused time is a common mistake - Pilates Anytime generally does not refund partial periods except in rare discretionary cases.

Comparative recap

Quick comparison

After cancelling

Check your access and receipts

Confirm you still have access until the billing period ends and save receipts for your records. Keep screenshots of cancellation confirmations if provided.

Helpful links and next steps

• How do I cancel my Pilates Anytime subscription?
• Do you offer refunds? (Pilates Anytime Help Center)
• Pilates Anytime on the App Store

Address

Company mailing address

Pilates Anytime provides a US mailing address for correspondence and cancellation notices: 531 Main Street #303, El Segundo, CA 90245, USA.

Notes about local addresses

There is no New Zealand-specific postal address listed. For platform-managed purchases (Apple/Google), contact those platforms in addition to Pilates Anytime if needed.