Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Puregym service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Puregym: Easy Method
What is Puregym
Overview
PureGym is a budget-focused gym operator known for 24/7 access in some markets, app-based membership management and no-frills facilities.
Presence in New Zealand
PureGym appears to be a UK-based chain and does not publicly list operations or pricing for New Zealand.
Because PureGym does not appear to operate in NZ, some local details (like a New Zealand postal address) are not available.
How to cancel Puregym
Cancel online via Your Gym Pass
- Sign in to the PureGym website or mobile app and open the "Your Gym Pass" area.
- Cancel at least 4 working days before your next payment to stop the next direct debit.
- Your membership remains active until the day before the next payment date.
- Reference: PureGym membership terms.
Cancel by bank or Direct Debit
- Contact your bank to cancel the Direct Debit instruction if you cannot cancel in the app.
- Give at least 4 working days' notice before the payment is due to prevent the next collection.
- Keep evidence of the cancellation request from your bank for records.
Cancel fixed-term memberships
- For 3/6/9/12-month fixed-term plans, contact Member Services via Facebook Messenger or email to request cancellation.
- Fixed-term early cancellations are usually handled directly by Member Services and may qualify for a pro-rata refund.
- Reference: fixed-term cancellation info.
What happens when you cancel
Access after cancellation
If you cancel correctly before the cut-off, your membership remains active until the day before the next payment date.
Access typically continues for the paid period; cancellation prevents the next billing cycle only.
Renewal and recurring payments
Cancel in the app or via your bank at least 4 working days before the next payment to stop automatic renewal.
If you miss the window, you may be charged for another month and must cancel again for the following period.
Data and account details
PureGym retains account information for membership administration and may keep records for billing and dispute resolution.
If you need personal data removed, request account closure or data deletion from Member Services and follow up in writing.
Will I get a refund?
14-day cooling-off / Money-Back Guarantee
Within 14 days of starting a monthly membership you can cancel and receive a refund for the remainder of that month and any joining fee.
To claim the money-back guarantee you must contact Member Services via Facebook Messenger or email.
Refund rules and reductions
- By law you are entitled to a full refund within 14 days, but PureGym may reduce refunds to reflect gym usage during that period.
- Day passes are generally non-refundable, except in limited cases (e.g., activation delayed more than 14 days).
- Fixed-term early cancellations may receive a 50% pro‑rata refund for the unused period.
How to request a refund
- Contact Member Services via Facebook Messenger or email and explain your request.
- Provide membership details, payment dates and any supporting evidence for delays or misrepresentation.
- Keep copies of correspondence and any confirmation of refund amounts and timelines.
Puregym plans and pricing
Availability of pricing in New Zealand
PureGym does not publicly list New Zealand pricing and appears not to operate in NZ, so local plan prices are not available.
The table below reflects the absence of NZ-specific pricing information.
Pricing summary
| Plan / Item | Price (NZ) | Notes |
|---|---|---|
| Monthly membership | Varies | No NZ pricing publicly listed |
| Fixed-term (3/6/9/12 months) | Varies | Refund rules: 50% pro-rata on early cancellation |
| Day pass | Varies | Generally non-refundable except limited cooling-off exceptions |
| Joining fee | Varies | May be refunded within 14-day money-back guarantee |
Your consumer rights in New Zealand
Cooling-off and refunds
New Zealand consumers generally have a 14-day cooling-off right for many subscription services and contracts.
This aligns with PureGym's Money-Back Guarantee and cooling-off terms described above.
Fair dealing and transparency
- The Consumer Guarantees Act and Fair Trading Act require businesses to be fair and transparent about fees and cancellation terms.
- Hidden fees or misleading cancellation processes may breach NZ consumer law and can be challenged.
Where to seek enforcement
Disputes or suspected breaches can be raised with the Commerce Commission or taken to the Disputes Tribunal for resolution.
Keep records of contracts, communications and bank statements to support any complaint or claim.
Customer experiences
Positive feedback
Members often praise clean facilities, modern equipment, helpful staff and easy app sign-up and class access in markets where PureGym operates.
These factors contribute to a generally good value perception for budget gym users.
Negative feedback
Common complaints relate to confusing or frustrating cancellation processes and unclear interfaces that can lead to missed steps.
Other reported issues in some locations include ventilation, overcrowding, equipment maintenance and concerns about entry systems.
What this means for cancellations
Because experiences vary, document every cancellation step and retain confirmations to avoid disputes over whether you completed required actions.
If you face problems, escalate via Member Services and keep written records for any further complaint processes.
Documentation checklist
What to collect before cancelling
- Membership number or account ID from the PureGym app or website.
- Recent bank statements showing the direct debit amounts and dates.
- Any welcome emails, terms and conditions or joining fee receipts.
What to keep after cancelling
- Confirmation of cancellation from the app, Member Services, or your bank.
- Copies of all messages to/from Member Services (Facebook Messenger or email).
- Proof of any refund promised and the date it was or will be credited.
Common mistakes
Missing the cancellation window
Many members miss the required 4 working day notice period and are charged for another billing cycle.
Always check your next payment date and set a reminder to cancel earlier than you think necessary.
Assuming cancellation without confirmation
Some users assume the process completed without saving a confirmation and later find the membership still active.
Always obtain and keep a cancellation confirmation (screenshot, email or bank reference).
Using the wrong route to cancel
Fixed-term memberships often require Member Services contact rather than the app; using the wrong method can delay or complicate refunds.
Check the terms that apply to your plan and follow the specified cancellation route.
Comparative recap
Quick comparison of key points
| Feature | PureGym (general) | Notes for New Zealand consumers |
|---|---|---|
| Online cancellation | Via "Your Gym Pass" in app or website | Available where PureGym operates; follow 4 working day notice rule |
| Bank cancellation | Cancel Direct Debit with bank (4 working days' notice) | Works universally; keep bank confirmation |
| Fixed-term refunds | 50% pro-rata refund for unused period | Contact Member Services (Messenger/email) to process |
| Cooling-off | 14-day Money-Back Guarantee | NZ law supports 14-day cooling-off; refunds may be reduced for use |
| Pricing transparency | Published in operating markets | No public PureGym pricing found for NZ; use "Varies" |
Takeaway
For New Zealand consumers, the key protections are the 14-day cooling-off right and statutory consumer laws supporting transparency and fair cancellation.
Because PureGym does not appear to operate in NZ, treat local availability and pricing as variable and rely on the documented procedures if you hold an account.
After cancelling
Follow-up actions
- Save any cancellation confirmation from the app, Member Services or your bank.
- Check your bank account for the final or refunded payment on the expected date.
- If a refund is promised and not received, re-contact Member Services and escalate if needed.
Helpful links and contacts
- PureGym membership terms and conditions
- Help centre: cancelling fixed-term memberships
- Money-Back Guarantee details
Escalation options
If you suspect unfair contract terms or misleading conduct, you can seek advice from New Zealand consumer protection agencies.
Consider contacting the Commerce Commission or the Disputes Tribunal for enforcement or dispute resolution.
Address
New Zealand address status
There is no publicly available PureGym postal address listed for New Zealand; PureGym appears not to operate in NZ.
No NZ-specific cancellation postal address could be found in public records.
How to contact PureGym from NZ
- Use the PureGym website or mobile app account area for cancellations where available.
- Contact Member Services via Facebook Messenger or email for fixed-term queries, refunds or money-back guarantee requests.
- If needed, cancel Direct Debit instructions through your New Zealand bank and keep the bank confirmation.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.