Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Runkeeper service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Runkeeper: Easy Method
What is Runkeeper
Overview
Runkeeper is a GPS-based running and fitness app that tracks workouts, distance, pace, and routes. It offers a free tier and a paid subscription (Runkeeper Go) with additional coaching and analysis features.
Main features
Main features include activity tracking, route mapping, training plans, and performance insights. The app syncs across devices and integrates with phone sensors and some wearables.
How to cancel Runkeeper
Cancel via Web (runkeeper.com)
- Log into your account at runkeeper.com.
- Go to Settings (gear icon) → Purchase History.
- In the Actions column click the blue “X” to cancel your subscription.
Cancel via Apple App Store (iOS)
- Open the App Store on your iPhone/iPad and manage subscriptions in your Apple ID settings.
- Runkeeper subscriptions purchased through Apple must be cancelled via the App Store / iTunes.
- Runkeeper cannot cancel App Store purchases on your behalf; contact Apple Support for help.
Cancel via Google Play Store (Android)
- Open the Google Play Store app, tap your profile, then Subscriptions and cancel the Runkeeper subscription from there.
- If you have trouble cancelling, contact Runkeeper Support and include your account email and, if available, your Google Play order (GPA) number.
What happens when you cancel
Access and renewal
After cancellation your subscription will not renew at the next billing date. You typically retain access to paid features until the end of the paid period.
Data and account
Cancelling a subscription does not automatically delete your Runkeeper account or activity data. Your account and stored activities generally remain unless you request deletion.
Confirmations and timing
You should receive confirmation of cancellation by email or in-app. Keep screenshots or confirmation messages until you verify the renewal has stopped.
Will I get a refund?
Official refund policy
Refunds for web and Google Play purchases are handled on a case-by-case basis and are not guaranteed. Contact Runkeeper support to request consideration.
For purchases through the Apple App Store, refunds must be requested directly from Apple because Runkeeper has no access to iTunes/App Store transactions.
How to request a refund
- For Web & Google Play: email support@runkeeper.com with your account email, purchase date, and receipt or order number.
- For Apple purchases: visit Apple’s support site or use your purchase history in the App Store to request a refund from Apple.
- Include screenshots, order IDs, and a clear explanation to help speed evaluation.
Runkeeper plans and pricing
Plans
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Runkeeper Go Monthly | Not listed (see notes) | Monthly | All Go features |
| Runkeeper Go Yearly | Not listed (see notes) | Yearly | All Go features |
Notes on pricing
Exact NZD pricing is not published by Runkeeper. Runkeeper lists USD prices (for example USD $11.99/month or USD $39.99/year).
The App Store or Google Play will calculate the NZD equivalent at purchase using their pricing tiers and exchange rates.
Your consumer rights in New Zealand
Relevant laws
Runkeeper’s published policies do not state a statutory 14-day cooling-off refund right for New Zealand consumers. Refunds are treated on a discretionary, case-by-case basis.
Recommended actions under NZ law
- Consider your rights under the Consumer Guarantees Act or other NZ legislation if the service is faulty or misrepresented.
- If you believe statutory rights apply, retain receipts and correspondence and consider contacting New Zealand consumer protection authorities for guidance.
Customer experiences
Positive feedback
Some users report that the free version meets their needs and recommend the app for basic activity tracking and route mapping.
Negative feedback
- There are reports of data loss after certain app updates and of poor or slow support responses.
- Some users have experienced unexpected deletion of activity history and recommend exporting data elsewhere as a precaution.
Documentation checklist
Required documents
- Account email address used with Runkeeper.
- Purchase receipt or order number (App Store/Google Play receipts or web invoice).
- Screenshot or confirmation of cancellation attempts and any confirmation emails.
Optional supporting items
- Google Play order (GPA) number for Android purchases.
- Screenshots showing missing features, data loss, or billing issues to support a refund claim.
- Exported activity data if you wish to retain a local copy before requesting deletion.
Common mistakes
Mistakes when cancelling
Many users assume cancelling the app removes the subscription; uninstalling the app does not cancel a subscription. Always cancel via the platform where you purchased it.
Example: deleting the app from your phone but leaving an active subscription in the App Store or Google Play will still incur charges.
Mistakes with refunds and data
Assuming Runkeeper can refund App Store purchases is a common error; Apple handles those refunds. Also, not exporting data before requesting deletion can lead to permanent loss.
Example: users who report deleted activity history often regret not keeping a backup export beforehand.
Comparative recap
Summary table
| Channel | How to cancel | Refund route | Can Runkeeper cancel for you? |
|---|---|---|---|
| Web (runkeeper.com) | Settings → Purchase History → click blue “X” | Contact Runkeeper support (case-by-case) | Yes (via account settings) |
| Apple App Store (iOS) | Manage subscriptions in App Store / Apple ID settings | Request refund directly from Apple | No |
| Google Play Store (Android) | Manage subscriptions in Google Play → Subscriptions | Contact Runkeeper support for case-by-case refund; Google Play refunds via Google | Limited - Runkeeper can assist but Google controls billing |
Key differences
Web cancellations are done on runkeeper.com and Runkeeper can directly stop renewal from the account. App Store purchases are controlled by Apple and require Apple support for refunds.
Google Play purchases are managed through Google Play; Runkeeper can assist with information but billing control and some refunds remain with Google.
After cancelling
Next steps
- Keep confirmation of cancellation and check that the subscription does not renew on the next billing date.
- Export your activity data if you want a personal copy before requesting account deletion.
Useful links
- Runkeeper website
- Apple Support (for App Store refunds)
- Google Play Help (for Android purchases)
- Email Runkeeper Support
Address
Official address
Runkeeper (ASICS Digital US headquarters): 1 Winthrop Square, Boston, MA 02110, USA.
Notes about postal correspondence
Runkeeper does not provide a separate postal address for New Zealand; official cancellation correspondence uses the U.S. address above.
For faster resolution prefer email or the platform-specific cancellation and refund channels described above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.