Cancel RUNTASTIC online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Runtastic service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Runtastic: Easy Method
What is Runtastic
Overview
Runtastic (also known as adidas Running) is a fitness app for tracking runs, walks and workouts using GPS, providing stats, voice feedback and integrations such as Apple Watch support.
The app offers a free tier and a Premium subscription that unlocks advanced training plans, detailed metrics and coaching features.
Where it is used
Runtastic is available on mobile platforms (iOS and Android) and via the web platform; subscriptions can be purchased through the app stores or directly via the Runtastic/adidas Running website.
Functionality and subscription management vary depending on how you bought the subscription (direct, Apple App Store, Google Play).
How to cancel Runtastic
Cancel if you subscribed directly on the web
- Sign in to your Runtastic / adidas Running account on the web or in-app.
- Open account or subscription settings and choose to cancel the Premium subscription.
- Follow on-screen prompts to confirm cancellation; keep a screenshot or confirmation email for your records.
Cancel if you subscribed via App Store or Google Play
- Apple App Store (iOS): Cancel via your Apple ID subscription settings - Runtastic cannot cancel App Store subscriptions for you.
- Google Play (Android): Cancel the subscription from your Google Play account subscriptions to stop auto‑renewal.
- If you need help from the store, contact Apple Support or Google Play Help for account-level assistance.
What happens when you cancel
Access and renewal
After cancellation your paid subscription will typically remain active until the end of the current billing period.
Auto-renewal is stopped so you will not be charged again after the period ends.
Account and data
Your Runtastic/adidas Running account remains active as a free account unless you delete it explicitly.
Export or back up any personal activity data before cancelling if you want local copies; check the app for export options.
Will I get a refund?
Runtastic refund policy
Runtastic’s terms state that paid amounts are generally non‑refundable except where explicitly stated (for example, if the app or service is discontinued).
In some discontinuation cases, a pro‑rata refund may be granted according to Runtastic’s terms.
Right of withdrawal and exceptions
- Austrian/EU practice: Runtastic provides a 14‑day withdrawal right for consumers entering agreements online; Runtastic may require proportional reimbursement for services already used.
- Purchases via Apple or Google are subject to store refund processes and store terms; Runtastic cannot directly refund store transactions in most cases.
- In New Zealand, consumer protection laws (see next section) may affect refund entitlement for faulty or misrepresented services.
Runtastic plans and pricing
Summary of common plans
The table below summarises typical Runtastic/adidas Running Premium offerings and sample prices reported publicly.
Price notes
App Store prices are often displayed in USD and converted at checkout; official NZD in‑App Store pricing can vary.
Retail vouchers (third‑party) may have fixed NZD prices and differ from in‑app or direct web offers.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly subscription (App Store) | approx. US$9.99 | Monthly | adidas Running Premium (full features) |
| Annual subscription (App Store) | approx. US$49.99 | Annual | adidas Running Premium (full features) |
| 3‑Month Premium Voucher (retailer) | NZ$106.00 | 3 Months | adidas Running & adidas Training Premium access |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA) basics
Under the New Zealand Consumer Guarantees Act, services must be provided with reasonable care and skill and be fit for purpose.
If the service is faulty or not as advertised, you may be entitled to remedies such as a fix, replacement or refund depending on the issue.
How international terms interact with NZ law
Runtastic’s published 14‑day withdrawal aligns with EU/Austrian practice but is not a substitute for NZ statutory rights under the CGA.
If you bought through Apple or Google, you may need to combine CGA claims with the store’s support/refund processes to resolve disputes.
Customer experiences
Positive feedback
- Many users praise accurate tracking, intuitive UI, helpful voice feedback and good Apple Watch integration.
- Detailed stats and coaching features are commonly highlighted as strengths of the Premium tier.
Negative feedback
- Reported issues include GPS and distance accuracy problems, high battery use, app instability and crashes.
- Some users report frustration with subscription changes after the adidas acquisition, restricted free features and difficulties contacting support.
Documentation checklist
What to gather before you cancel
- Account email and username used for Runtastic/adidas Running.
- Proof of purchase: App Store/Google Play receipt or web payment confirmation.
- Subscription ID or order number (if available).
Supporting items to keep
- Screenshots of subscription status or billing details in the app.
- Transaction dates and amounts shown on your bank or card statement.
- Device type and app version if you plan to report a technical problem.
Common mistakes
Wrong cancellation channel
Example: Trying to cancel an App Store subscription inside the Runtastic app - Apple subscriptions must be cancelled via your Apple ID settings.
This is a common error that leaves auto‑renew active despite attempts inside the app.
Deleting the app before cancelling
Example: Removing the app and assuming the subscription is cancelled - deleting the app does not stop app‑store or direct web subscriptions.
Always cancel via the store or account subscription settings and keep confirmation of cancellation.
Comparative recap
Channel comparison
The table below compares common cancellation channels for clarity on method and refund likelihood.
How to use the table
Use this as a quick reference to determine where to cancel and what to expect regarding refunds and support routes.
| Purchase Channel | How to Cancel | Refund Possibility | Notes |
|---|---|---|---|
| Web (direct with Runtastic / adidas Running) | Cancel via account/subscription settings on the Runtastic platform or website. | Generally no; exceptions possible (discontinuation or pro‑rata in specific cases). | Runtastic processes cancellations directly; keep confirmation. |
| App Store (iOS) | Cancel via Apple ID subscription settings in iOS or via Apple Support. | Handled by Apple; Runtastic cannot directly cancel or refund most App Store purchases. | If you need a refund, request it through Apple’s report‑a‑problem process. |
| Google Play (Android) | Cancel via Google Play account subscriptions. | Handled by Google; refunds subject to Google Play policies. | In‑app cancellation is blocked; use Play Store subscription management. |
After cancelling
Confirmations and next steps
Keep confirmation emails or screenshots showing the cancellation and the date the subscription ends.
Check your next bank statement to ensure auto‑renewal has stopped after the billing period ends.
Helpful links and contacts
- Runtastic / adidas Running terms and cancellation information
- Runtastic on Google Play (Android)
- Apple Support - manage subscriptions (for iOS purchases)
Address
Company mailing address
runtastic GmbH in Liqu., Museumstraße 31a, 4020 Linz, Austria.
When to use the address
If you need to exercise a written withdrawal right under Runtastic’s terms, send written notice to the company at the address above within the required 14‑day period.
Keep copies of any posted letters and consider using tracked or signed mail for proof of delivery.
FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.