Cancel TRAINMORE online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Trainmore service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Trainmore: Easy Method
What is Trainmore
Overview
Trainmore is a fitness chain that offers gym access, classes and personal training through app-based memberships and studio locations in Europe.
Memberships and digital purchases are managed centrally via the Trainmore app and web platform, with contract terms governed by the company’s European policies.
Services covered
Services include studio access, group classes, booked personal training (PT) sessions and digital content or platform purchases.
Pricing and detailed local availability vary by country; publicly available prices are listed in euros for European locations.
How to cancel Trainmore
Cancel via the Trainmore app (web)
- Open the Trainmore app or web portal and go to Studio → Self‑Service → Contract Data → Cancel Contract.
- Choose Proceed to Cancellation and select your desired end date.
- Cancellation is processed and you will receive confirmation by email.
- Reference: Trainmore support - cancel via app.
Other cancellation types and special requests
- Early cancellation (medical reasons or permanent relocation) requires supporting documentation and repayment of any promotional discounts; if approved a 1‑month notice period begins.
- If you wish to cancel because of a membership fee increase above CPI while still in contract (before 28 Dec 2025), you may request early cancellation via the app or the company form.
- To withdraw a cancellation request (if membership still active): Studio → Self‑Service → Contract Data → Withdraw Cancellation.
- Reference: Trainmore support - early cancellation and Trainmore support - withdraw cancellation.
What happens when you cancel
Access and end date
Your membership remains active until the cancellation end date you select in the app or that is set under the approved termination terms.
Services and studio access continue until that end date unless an early termination is approved and processed.
Renewal and data
Recurring payments stop after the cancellation becomes effective and the contract ends according to the chosen end date.
Trainmore retains account and transaction data per its policies; contact support for data or privacy requests if needed.
Will I get a refund?
14‑day cooling‑off and digital content
Trainmore states a 14‑day cooling‑off period for most web/platform purchases: a full refund is available if the purchase was not accessed.
If digital content is accessed, the refund window may reduce to 7 days from first access. Reference: Trainmore terms.
Refund method and exceptions
- Refunds are applied to the original payment method where platform capabilities allow.
- No refunds after the applicable 14‑day or 7‑day period unless content is disabled for legal/policy reasons or in documented fraud cases.
- Special cancellation reasons (medical, relocation) may affect any promotional repayment or outstanding fees; supporting documents are required.
Trainmore plans and pricing
Pricing summary
No publicly available Trainmore pricing in New Zealand was found. Trainmore appears not to operate with NZD price lists.
European pricing is displayed in euros on public pages; therefore local NZ pricing is not provided here.
Table of plans
| Plan name | Key features | Price (NZ) |
|---|---|---|
| Varies | Varies | Varies |
Your consumer rights in New Zealand
Cooling‑off and online purchases
Under New Zealand law consumers generally have a 14‑day cooling‑off right for certain online purchases, allowing a full refund if cancelled within that period and the service has not been substantially performed.
This aligns with Trainmore’s stated 14‑day cooling‑off policy for web purchases, but specifics depend on whether the service or digital content was already accessed.
Consumer Guarantees and jurisdiction
The New Zealand Consumer Guarantees Act (CGA) protects consumers if services are misrepresented or not delivered as promised; you may be able to pursue remedies under the CGA.
Be aware Trainmore’s contract terms are governed by Danish law, which can limit some statutory protections; consult local consumer advice if you encounter disputes.
Customer experiences
Positive feedback
Some users praise Trainmore’s facilities as modern, clean and well‑equipped, and report welcoming in‑person staff at certain studios.
Occasional positive experiences with helpful customer service via in‑studio or app/chat have also been reported.
Common complaints
Many reviews report poor customer service responsiveness, difficulty reaching staff, and problems completing cancellations or forms.
Users also report unexpected fees, billing after cancellation attempts, contractual inflexibility and poor handling of disputes in some cases.
Documentation checklist
What to prepare before cancelling
- Account details: registered email, membership ID and app login information.
- Desired cancellation end date and reason for cancellation.
- Copies/screenshots of any previous cancellation attempts or confirmation emails.
Supporting documents for special cases
- Medical reasons: medical certificate or practitioner letter explaining inability to use the service.
- Permanent relocation: proof of new residential address or relocation documentation.
- Evidence of incorrect billing or disputed charges: bank statements or screenshots.
Common mistakes
Failing to follow the in‑app process
Users often attempt to cancel by email only or expect phone support; Trainmore processes cancellations via the app/self‑service path and will confirm by email.
Missing the in‑app steps can lead to delays or incomplete cancellations, which may result in further charges.
Assuming automatic refunds or refunds outside timeframes
Expecting a refund beyond the 14‑day (or 7‑day when accessed) window is a frequent mistake; check whether digital content was accessed and whether special conditions apply.
Also note that early cancellation for promotions may require repayment of promotional value; do not assume full refunds without checking terms.
Comparative recap
Key points compared
| Topic | Trainmore policy | What to do in New Zealand |
|---|---|---|
| How to cancel | Via app: Studio → Self‑Service → Contract Data → Cancel Contract; email confirmation sent. | Use the app route and save confirmation. If problems arise, document attempts and contact consumer protection. |
| Cooling‑off | 14‑day cooling‑off for web purchases; 7‑day if content accessed. | Your NZ rights generally include similar 14‑day protections; act quickly and keep records of access. |
| Early cancellation | Allowed for medical/relocation with documentation; promotional repayments may apply. | Gather supporting documents and submit via the app; expect a review and a 1‑month notice if approved. |
After cancelling
What to monitor
Keep the email confirmation and monitor your bank or card statements to ensure recurring payments stop after the effective end date.
If you see unexpected charges, collect evidence of cancellation and contact Trainmore support promptly.
Helpful links and next steps
- Cancel via app instructions: How can I cancel via the app?
- Cooling‑off details: How to cancel within the 14‑day cooling‑off period
- Early cancellation info: Apply for early cancellation
- Refunds and terms: Trainmore terms and conditions
Address
Company address
Trainmore Amsterdam B.V., Prinsengracht 13A, 1015 DK Amsterdam, Netherlands.
Note: No New Zealand‑specific postal address was found; cancellations are typically handled centrally via the app or Trainmore support.
Where to send documents
Use the Trainmore app upload or the support channels linked above to submit supporting documents for early cancellation or disputes.
If you must post documents internationally, use the Amsterdam address but first confirm with Trainmore support to avoid processing delays.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.