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Cancel True Woman Gym: Easy Method
What is True Woman Gym
Overview
True Woman Gym is a women-only fitness and well-being club operating in New Zealand with locations including Auckland and Hamilton. The club offers group classes, Les Mills programs and gym facilities focused on a community environment.
Who it suits
The gym is aimed at women seeking a supportive, community-focused environment and a variety of group fitness options. Membership types (Basic, Results/Premium) cater to different needs and access levels.
How to cancel True Woman Gym
Primary cancellation method
All cancellations must be made in writing via email to the club accounts manager. There is no separate app or in-store cancellation pathway specified in the Terms & Conditions.
Step-by-step cancellation steps
- Prepare a written cancellation request including your name, membership number, and requested cancellation date.
- Email the request to the correct club accounts manager:
- Auckland: [email protected]
- Hamilton: [email protected]
- Allow at least 10 working days’ notice from the date the club receives your written request; requests cannot be backdated.
- Ensure all overdue fees are cleared before cancellation is final; outstanding amounts must be paid.
What happens when you cancel
Access and billing
You must give 10 working days’ notice; all debits due during that notice period will still be charged. Termination requests cannot be backdated.
Data and membership records
The club will retain membership records in accordance with its policies. Ask the accounts manager in your cancellation email if you want confirmation of data retention or deletion options.
Will I get a refund?
Standard refund policy
True Woman’s policy states membership fees are non-refundable for failure to use the membership. Prepaid memberships are not refunded on termination.
Exceptions and alternatives
- If you pre-paid and terminate, you may transfer the unused portion of your membership to another person, subject to club approval.
- Termination during the contract incurs a fee: either NZD 200 or 25% of the remaining balance, whichever is less. You must clear any overdue fees.
- No 14-day statutory “cooling-off” refund is mentioned in True Woman’s policies.
True Woman Gym plans and pricing
Plan names
The main plan categories referenced in the club terms are Basic and Results/Premium. Specific plan inclusions may vary by location.
Pricing summary
| Plan | Key features | Price |
|---|---|---|
| Basic | Standard club access, group classes, no refund for unused periods | Varies |
| Results / Premium | Expanded access, additional class or training options, different T&Cs for termination | Varies |
Your consumer rights in New Zealand
General legal position
New Zealand consumer law does not automatically guarantee a 14-day cooling-off period for gym memberships. Contracts and refund rights depend on the agreed Terms & Conditions and consumer protection laws.
When the law can help
- You retain standard consumer rights if services are not delivered as agreed or if there is misleading conduct.
- If the club fails to provide the services purchased, you can raise a dispute under New Zealand consumer protection rules.
- For general guidance, consult official consumer resources listed below.
Customer experiences
Positive feedback
- Members report friendly, welcoming staff and trainers and a comfortable, women-only community environment.
- Reviewers highlight a great variety of Les Mills group fitness classes and a supportive atmosphere.
Negative feedback
- Some members report limited and outdated equipment, with a focus on cardio and fewer strength options.
- Facilities issues have been raised such as vending/drinks access after hours, broken bathroom fittings, and unavailable fans.
Documentation checklist
Required items to include
- Your full name and membership number (if known).
- Preferred cancellation date and statement that you are requesting termination of membership.
- Clear contact details (email and phone) for confirmation.
Helpful attachments
- Copy of your membership agreement or T&Cs (if available).
- Proof of identity if requested by the club (e.g., photo ID).
- Bank statement showing payments if disputing charges.
Common mistakes
Missing or vague requests
Sending an email without your membership number, full name or clear cancellation date can delay processing. Always include precise details.
Assuming immediate stop of charges
Members often assume billing stops immediately on request. True Woman requires 10 working days’ notice and will charge any debits due in that notice period.
Comparative recap
Quick feature comparison
| Feature | True Woman Gym | Typical NZ expectation |
|---|---|---|
| Cancellation method | Written email to club accounts manager (no app route) | Varies (email, online form or in-club are common) |
| Notice period | 10 working days | Varies |
| Termination fee | NZD 200 or 25% of remaining balance, whichever is less | Varies |
| Refund for unused time | No refund; transferable to another person (club approval) | Varies; some gyms offer partial refunds or freezes |
After cancelling
Confirmation and follow-up
Ask the accounts manager for written confirmation of cancellation and any final charges. Keep copies of all emails and replies for your records.
Useful links
Address
Primary club address
True Woman’s Fitness and Well-Being, 20 Lambie Drive, Manukau City Centre, Auckland 2104, New Zealand.
Contact emails
- Auckland accounts manager: [email protected]
- Hamilton accounts manager: [email protected]
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FAQ
To cancel your True Woman Gym membership, you must submit a written request via email to the club accounts manager. Ensure you keep proof of your cancellation request.
You need to provide at least 10 working days' notice for your cancellation request to be processed. This means your membership will remain active until that notice period is complete.
Yes, if you cancel your membership before the end of your contract, you may be charged a termination fee of NZD 200 or 25% of the remaining balance, whichever is less.
True Woman Gym's policy states that membership fees are non-refundable, and there are no refunds for unused time. However, you may transfer your membership to another person with club approval.
To ensure your cancellation is processed correctly, include your name, membership number, and requested cancellation date in your written request. Also, clear any overdue fees before cancellation.