Cancel F45 Training: Easy Method

What is F45 Training

Overview

F45 Training is a franchise network of high-intensity functional fitness studios offering instructor-led group classes focused on circuit and interval training.

Each studio is independently owned and operated, so local terms, pricing and policies can differ between locations in New Zealand.

How the franchise model affects members

Because F45 uses a franchised model, there is no single national cancellation desk or unified national membership policy.

Studio owners manage bookings, cancellations, refunds and customer service for their own location.

How to cancel F45 Training

Primary cancellation routes

• Contact your local F45 studio directly - cancellations of memberships are arranged with the studio that holds your contract.
• You can cancel classes (not always full memberships) via the F45 Training app or the studio’s website where supported, but class cancellation windows vary by studio.
• Do not assume you can cancel a membership centrally via the App Store, Google Play or the global F45 website - membership cancellation must usually be handled by the local franchise.

Step-by-step cancellation steps

• Step 1: Find your studio’s contact details (email, phone or in-app studio page).
• Step 2: Review your membership agreement or studio terms for required notice periods (often a written notice and a specified number of days).
• Step 3: Send written notice (email is best) stating your intention to cancel, your membership ID and preferred cancellation date.
• Step 4: Ask for written confirmation of cancellation and any final billing or refund details.
• Step 5: Keep copies of all correspondence, receipts and screenshots until the account is fully closed and any balances are resolved.

What happens when you cancel

Access to classes

Access to booked classes typically ends according to the studio’s notice period or at the end of the paid period.

If you have prepaid classes, studios may apply them up to your final date per their local policy.

Renewal and account data

Auto-renewing payments should be stopped at cancellation, but double-check bank statements for unexpected charges.

Studios retain records as required by their own policies; request confirmation they have closed or updated your account.

Will I get a refund?

General refund policy

There is no universal F45 global refund or 14-day cooling-off policy published; refunds are handled by each franchisee and vary by studio.

Check your studio’s terms for any explicit refund clauses before cancelling.

Exceptions and known issues

• If a studio closes, memberships are usually cancelled automatically, but refunds for unused classes or prepaid fees are not guaranteed and are at the studio’s discretion.
• There are reported cases where members were unable to recover prepaid amounts after closures; unresolved refunds have been reported on community forums.
• If you believe a refund is due and the studio won’t cooperate, you may need to consider chargebacks or small claims (see consumer rights section).

F45 Training plans and pricing

Pricing summary table

Pricing notes

All pricing is studio-specific because F45 studios are independently owned in New Zealand.

For current rates and joining conditions, contact your local studio directly.

Your consumer rights in New Zealand

Statutory protections

New Zealand consumer law generally requires fairness, transparency and reasonable contract terms in consumer transactions.

Cooling-off periods and refund rights may apply in some cases, but their application to franchised gym contracts varies by studio and contract wording.

Options if you have a dispute

• Try to resolve the issue directly with the studio and ask for written confirmation of outcomes.
• If unresolved, consider contacting your bank for a chargeback (for card payments) or using small claims court for unpaid refunds.
• Seek guidance from New Zealand consumer bodies if needed (see helpful links below).

Customer experiences

Positive feedback

Some New Zealand studios receive very positive local reviews highlighting clean facilities, motivating trainers and strong community energy.

For example, F45 Training New Lynn in Auckland has highly favourable local ratings on review platforms.

Negative feedback and recurring issues

Common criticisms reported online include perceived poor management responsiveness, strict cancellation rules and billing confusion.

There are community reports of coaches being disengaged, facilities poorly maintained, limited class availability and unresolved prepaid refunds after studio closures.

Documentation checklist

Essential documents to gather

• Signed membership agreement or terms and conditions from your studio.
• Proof of payments (receipts, bank or card statements).
• Screenshots or records of bookings and the F45 app account where applicable.

Communication records

• Copies of emails, written cancellation notices, and any studio responses.
• Dates and details of phone calls, including names of staff spoken to.
• Final written confirmation of cancellation and any refund or balance statements.

Common mistakes

Assuming a central cancellation route

A frequent error is trying to cancel a membership via the global website or app stores; membership cancellation usually must be handled by the local studio.

Always verify with your studio whether they accept cancellations via the app or require written email notice.

Missing notice periods and proof

Members sometimes miss required notice periods stated in their studio contract and then incur extra charges.

Not keeping written proof of the cancellation request or confirmation can make disputes harder to resolve.

Comparative recap

At-a-glance comparison

After cancelling

Confirm closure and monitor accounts

Keep the studio’s written confirmation and monitor your bank/card statements for any further charges.

If you see unexpected billing, contact the studio immediately and escalate to your card issuer if necessary.

Helpful links and resources

• F45 Training FAQs (global)
• F45 Studio Support (example support page)
• Example studio terms (shows franchisee-managed terms)
• Trustpilot F45 reviews (global listing)
• Community reports on refunds and closures (Reddit)
• Commerce Commission NZ
• Citizens Advice Bureau NZ

Address

No central New Zealand postal address

There is no published national postal address for F45 Training in New Zealand for membership cancellations.

Cancellation requests and correspondence should be directed to the individual studio that holds your membership contract.

How to find your studio contact

Locate your studio’s contact details via the F45 app, the studio’s local website or the studio’s social media page.

If you cannot find contact details, ask for help from the F45 global site or use local review pages to find contact information for your nearest studio.