Cancel Zen Planner: Easy Method

What is Zen Planner

Overview

Zen Planner is a membership and studio management platform that offers scheduling, membership management, workout tracking, mobile apps, reporting and payment processing.

It is commonly used by gyms, studios and small fitness businesses to manage classes, members and payments.

Core features

Typical features include class reservations, member portals, reporting tools and optional branded mobile apps or website bundles.

Pricing and exact features vary by plan and by any add-ons such as branded apps or EMV hardware.

How to cancel Zen Planner

Cancel via MemberConnect (web)

• Log into MemberConnect (web portal) and go to Setup → Account Info.
• Select the "Cancel" option; Zen Planner will generate a Cancellation Request Form.
• Complete and submit the Cancellation Request Form. The form requires at least 30 days' notice for cancellation to take effect.

Cancel via app stores and third parties

• If you subscribed via Google Play (Android), request a refund through the Play Store: Play Store → Order History → Request a Refund or Report a Problem. Google manages the refund decision.
• If you subscribed via Apple's App Store, Apple’s standard refund and subscription management processes apply (Zen Planner defers to the platform).
• Cancellations submitted to Zen Planner are subject to the studio’s contract terms (notice periods, buy‑out fees) and these can be enforced automatically during cancellation.

What happens when you cancel

Access and renewal

Cancellation typically takes effect after the studio's required notice period (commonly 30 days), so your account may remain active until that period ends.

Recurring billing may stop after the cancellation takes effect, but some users report continued charges if cancellation steps are incomplete.

Data and account handling

Your access to member portals and scheduling features will generally end per the cancellation effective date.

Studios control contractual details; ask your studio how they handle exported data, account closure and retention before submitting a cancellation.

Will I get a refund?

General refund policy

Zen Planner does not publicise a standard, platform‑wide refund policy or an automatic 14‑day cooling‑off refund for software subscriptions.

Refunds appear to be discretionary and are often governed by the terms set by the studio or business using Zen Planner.

Exceptions and platform refunds

• If you subscribed via Google Play, Google handles refunds and usually decides within minutes to about 2 business days; Zen Planner does not control that decision. Google Play refund guidance.
• For Apple App Store subscriptions, refunds follow Apple’s standard process; Zen Planner relies on the App Store for those requests.
• Studios may apply non‑refundable fees or charge full periods if you cancel mid‑billing cycle - many third‑party summaries note fees are often non‑refundable.

Zen Planner plans and pricing

Pricing overview

Below are approximate monthly prices in NZD derived from published USD pricing using an early‑2026 exchange approximation.

Additional fees (payment processing, setup, markups) may apply and are charged separately.

Plans (approximate NZD)

Your consumer rights in New Zealand

Applicable laws

New Zealand consumers are protected by laws such as the Consumer Guarantees Act (CGA), which requires services to be supplied with reasonable care and skill.

The CGA can entitle consumers to remedies if services are faulty, not provided as described, or otherwise fail to meet guarantees.

How this applies to Zen Planner

• Zen Planner’s documentation does not explicitly reference a statutory 14‑day cooling‑off right for software subscriptions in NZ.
• In practice, cancellation and refund outcomes are often determined by the contract between the studio and the consumer rather than by a single Zen Planner policy.
• If you believe a service was not provided with reasonable care and skill, you may have remedies under NZ consumer law; seek local consumer advice if needed.

Customer experiences

Positive feedback

Many users praise the app interface, reservation convenience and helpful support for onboarding and setup.

Reviewers highlight a clean UI and valuable functionality for class scheduling and member management.

Negative feedback

Common complaints include continued billing after cancellation, difficulty obtaining refunds, and delayed or absent support responses.

Users also report occasional software bugs, glitches in online registration, and unexpected fees when closing accounts.

Documentation checklist

Before you cancel

• Copy of your studio contract or membership terms (notice period, fees, buy‑out clauses).
• Account information: MemberConnect login, subscription method (web, Google Play, App Store), and billing details.
• Record of communications with the studio or Zen Planner support (emails, chat transcripts).

When submitting cancellation

• Completed Cancellation Request Form (via MemberConnect) or proof of cancellation request submitted to the studio.
• Confirmation receipt or reference number from Zen Planner or the studio.
• If subscribed via Google Play or Apple, keep order receipts and platform refund request confirmations.

Common mistakes

Not checking how you subscribed

Many consumers try to cancel with Zen Planner directly when the subscription was set up through Google Play or the App Store.

If you subscribed via a platform, you must use that platform’s subscription management and refund process to fully stop billing.

Missing contract terms or notice periods

Users sometimes assume instant cancellation but the studio contract may require 30 days' notice or buy‑out fees; this can lead to unexpected charges.

Always verify the studio’s cancellation terms before submitting a request to avoid surprises.

Comparative recap

At a glance

After cancelling

Follow up actions

• Keep confirmation of the cancellation and the effective end date from the studio or MemberConnect.
• Monitor bank or card statements for any unexpected charges for at least one billing cycle after the effective cancellation date.
• If you used Google Play, check the Play Store order history and refund status. Google Play refund guidance.

Where to get help

• Zen Planner support or your studio’s billing contact for account‑specific questions.
• User reviews and third‑party guides for practical tips: How to cancel (third‑party guide).
• New Zealand consumer information and advice: consumerprotection.govt.nz.

Address

New Zealand address

Zen Planner does not appear to maintain a New Zealand postal address for cancellations or support.

Cancellation instructions are handled online via MemberConnect or via app store platforms depending on how you subscribed.

Other office locations

Zen Planner’s public office locations are in the United States (for example, Homewood, AL and Highlands Ranch, CO); these are not New Zealand addresses.

For most cancellation and billing matters, use the MemberConnect portal or the platform where you subscribed rather than postal mail.