Cancel ZWIFT online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Zwift service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Zwift: Easy Method
What is Zwift
Overview
Zwift is an indoor cycling and running platform that connects smart trainers and treadmills to virtual worlds for structured workouts, group rides, races and events.
How users interact
Users subscribe to access Zwift's content, sync compatible devices, and join live or on-demand sessions from their computer, tablet or phone.
Where to find official details
Official membership and terms are on Zwift's website; use these pages for current pricing, trial offers and formal policies.
How to cancel Zwift
Cancel via Zwift website (web)
- Log in at zwift.com.
- Go to Settings → Billing → Cancel Membership.
- Follow on‑screen prompts and keep a copy or screenshot of the cancellation confirmation.
Cancel on Apple (iOS) subscriptions
- Open Settings on your iPhone/iPad and tap your name.
- Tap Subscriptions → Zwift → Cancel Subscription.
- Apple handles billing and refunds for App Store subscriptions; keep Apple’s confirmation email.
Cancel on Google Play (Android) subscriptions
- Open the Google Play Store app and tap Profile → Payments & subscriptions → Subscriptions.
- Select Zwift → Cancel subscription and confirm.
- Google will confirm the cancellation; save that confirmation for your records.
What happens when you cancel
Access after cancellation
After cancelling, your Zwift access continues until the end of the paid billing period.
No prorated refunds are issued for unused days if you cancel mid‑period.
Renewal timing and notices
You must cancel at least 24 hours before your next renewal to avoid being billed again.
Keep cancellation confirmations and check your next billing date to ensure the subscription does not renew.
Data and account retention
Your Zwift account, profile and ride history generally remain available while your account is active.
If you wish to delete your account entirely, contact Zwift support and request account deletion per their data policy.
Will I get a refund?
Zwift's stated refund policies
- Annual memberships: 30‑day money‑back guarantee for new subscribers on annual plans.
- Monthly memberships: 14‑day free trial for new monthly subscribers; no explicit pro‑rata refund guarantee after billing starts.
- Zwift generally does not provide refunds for cancellations mid‑period.
Exceptions and platform billing
If you subscribed via Apple App Store or Google Play, those stores handle billing and any refund requests.
Contact Apple or Google Play support for refunds on subscriptions billed through those stores.
How to request a refund
- For web subscriptions: contact Zwift support, include account email and purchase details.
- For App Store/Play subscriptions: request a refund via Apple or Google Play support channels.
- If you are within the 30‑day annual guarantee, state this clearly and include your cancellation date.
Zwift plans and pricing
Standard plans
Prices vary by region and payment method; below are commonly reported approximate New Zealand figures.
Plan table
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Monthly Membership | approx NZ$40.00 | Monthly | Full access to all Zwift cycling content - worlds, workouts, events |
| Annual Membership | approx NZ$400.00 | Annual | 12 months of access for the price of ~10; equivalent to about NZ$33.33/month |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumer protection laws, including the Consumer Guarantees Act, give buyers rights when services fail to meet acceptable quality or description.
These statutory rights can sometimes override a business’s stated refund or cancellation policy.
How rights might apply to Zwift
- If Zwift’s service is not supplied with reasonable care and skill, you may be entitled to remedies under NZ law.
- Terms that attempt to contract out of statutory rights may be unenforceable in New Zealand.
Where to get advice
For guidance and to check your rights, consult New Zealand government consumer resources or seek independent advice.
Useful starting point: consumerprotection.govt.nz.
Customer experiences
Positive feedback
- Many users praise Zwift's variety of rides, structured training and broad equipment compatibility.
- Some customers report prompt, helpful service in isolated cases (for example, quick hardware replacement after providing video evidence).
Negative feedback
- Common complaints include slow or automated customer support, difficulty cancelling, and unclear refund handling.
- Users also report issues with hardware deliveries, faulty items and frustrated return or replacement processes.
Takeaway for Kiwi users
Expect a generally good product experience but prepare for potential delays with support and be meticulous when cancelling to avoid unwanted renewals.
Documentation checklist
Essential account information
- Account email address used for Zwift login.
- Subscription source: Web, Apple App Store, or Google Play.
- Last billing date and next renewal date.
Proof to gather
- Order or receipt emails, payment reference, and last four digits of the card used.
- Screenshots of subscription pages, cancellation screens, and any error messages.
- Support tickets, chat transcripts and confirmation emails from Zwift, Apple or Google.
Common mistakes
Canceling through the wrong platform
Example: trying to cancel via the Zwift website when the subscription was set up through Apple or Google.
Always check where the subscription was billed and cancel there to stop renewals correctly.
Leaving it too late
Cancelling less than 24 hours before renewal can result in being billed for another period.
Set reminders and keep confirmation screenshots to prove timely cancellation if a dispute arises.
Assuming automatic refunds
Example: expecting a pro‑rata refund immediately after cancelling mid‑period - Zwift typically does not offer this.
If you believe you qualify for a refund under the 30‑day annual guarantee or NZ consumer law, state this clearly when contacting support.
Comparative recap
At-a-glance comparison
| Feature | Monthly | Annual |
|---|---|---|
| Approximate price (NZ) | approx NZ$40.00 / month | approx NZ$400.00 / year |
| Billing frequency | Monthly | Annual |
| Trial / refund | 14‑day free trial (no explicit pro‑rata refund) | 30‑day money‑back guarantee for new subscribers |
| Value per month | Standard monthly rate | Equivalent to ~NZ$33.33/month |
| Cancellation handling | Cancel before next renewal (≥24 hours) | Cancel before next renewal (≥24 hours); possible 30‑day refund if eligible |
After cancelling
What to check immediately
- Save cancellation confirmation and any reference number.
- Verify that your access remains until the paid period end and check next billing date.
Where to get support and links
- Zwift memberships: Zwift memberships
- Zwift terms and billing info: Zwift terms
- General cancellation guide (third‑party): How to cancel Zwift (guide)
- Apple support for subscriptions: Manage subscriptions on Apple
- Google Play support: Manage subscriptions on Google Play
Address
Corporate address
Zwift
111 West Ocean Blvd, Suite 1800, Long Beach, California 90802, United States
Notes about postal cancellations
There is no dedicated New Zealand postal cancellation address listed; cancellations are typically completed online.
If you need to escalate by post, use the corporate address above and include all account details and proof of attempts to cancel.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.