Postclic premium unlimited: promotional offer at $1.85 for 48h, then $100.94 per month without commitment
Cancellation service #1 in New Zealand
Cancel Burst Health: Step-by-Step Guide
What is Burst Health
Overview
Burst Health is an online telehealth and medication delivery service that operated in Australia and previously offered services to New Zealand customers.
Current market status
Burst Health exited the New Zealand market in 2024 following a warning from Medsafe. This means New Zealand - specific sales and NZD pricing are no longer available for 2024/2025.
How to cancel Burst Health
Where to manage your subscription
There are no lock-in commitments and cancellations are managed through your Burst Health account.
If you do not yet have an account, you must register to access the management options.
Step-by-step cancellation (website or app)
- Sign in to your account on the Burst Health website or app.
- Open the "Manage Subscription" section in your account dashboard.
- Select the subscription you want to cancel or pause.
- Choose "Cancel" or "Pause" and follow any on-screen confirmation prompts.
- Save or screenshot confirmation details for your records.
What happens when you cancel
Access to service after cancellation
Cancellation typically stops future renewals and orders, but access to already-paid services may continue until the end of the paid period.
Account and personal data
Your account and personal data will remain with Burst Health according to their privacy policy unless you request deletion.
Keep copies of receipts, cancellation confirmations, and correspondence in case you need them for disputes or refunds.
Will I get a refund?
Company policy and limitations
Burst Health's Terms state that Australian Consumer Law applies and that consumer guarantees are preserved.
There is no explicit general refund policy (for example, no stated 14-day cooling-off period) listed in their public terms.
Exceptions and actions if charged
- If you believe you were charged after cancelling, contact Burst Health support and keep proof of cancellation.
- If unresolved, contact your bank or card provider to dispute the charge and keep all correspondence.
- Consumer guarantees may still apply; if you paid from New Zealand, raise the issue through local consumer channels if necessary.
Burst Health plans and pricing
Availability
Burst Health has exited the New Zealand market and there is no NZD pricing available for 2024/2025.
Summary table
| Plan name | Price (NZD) | Notes |
|---|---|---|
| Standard / Subscription | Varies | No NZ pricing available; market exit in 2024. |
Your consumer rights in New Zealand
Relevant New Zealand law
In New Zealand, key protections include the Consumer Guarantees Act and the Fair Trading Act which cover goods and services.
These laws provide guarantees about quality, fitness for purpose, and accurate representations.
Practical steps to enforce your rights
- Keep purchase records, cancellation confirmations, and any communication with Burst Health.
- If you experience an unresolved problem, contact consumer advocacy resources such as the Commerce Commission or consumer protection services.
- For disputed charges, also contact your bank or card issuer to request a chargeback or dispute.
Customer experiences
Positive feedback
Many reviewers praised the service for convenience, discreet delivery, and a simple online process.
Customers also reported quick turnaround times and friendly, professional support on review sites.
Negative feedback and cautionary notes
Some users reported problems such as being charged after cancelling and having to chase refunds, causing stress and a lack of confidence in resolution.
These reports suggest keeping thorough records and confirming cancellations immediately.
Documentation checklist
Before cancelling
- Account login details (email/username)
- Subscription ID or order number
- Recent invoice or payment receipt
After cancelling
- Take a screenshot or save the cancellation confirmation
- Save emails or chat transcripts with support
- Record dates and times of cancellation attempts and responses
Common mistakes
Not saving confirmation
Many users fail to save a cancellation confirmation and later cannot prove they cancelled on time.
Always screenshot or download confirmation messages immediately.
Assuming App Store/Play Store cancel applies
Burst Health’s instructions point to cancellation via the website/app account rather than App Store or Google Play subscriptions.
Do not rely solely on mobile-store subscription settings; check your Burst account and bank statements.
Comparative recap
Key comparison points
The table below compares core service and policy elements for quick reference.
Summary table
| Topic | Burst Health | Typical alternatives |
|---|---|---|
| How to cancel | Via "Manage Subscription" in account (website/app) | Some providers allow cancellation via App Store/Play Store or email support |
| Refund clarity | No clear general refund policy; Australian consumer guarantees referenced | Others may publish explicit refund or cooling-off periods |
| NZ availability | Exited New Zealand market in 2024 | Active local providers offer NZ-specific support and pricing |
| Pricing | Varies | Often listed in local currency (NZD) and shown on provider sites |
After cancelling
What to check
- Ensure you received a cancellation confirmation and keep it.
- Monitor your bank or card statement for any unexpected charges.
- Follow up with support if charges continue after cancellation.
Helpful links and resources
- Burst Health - Trustpilot (AU)
- Burst Health - Trustpilot (NZ)
- Medsafe (New Zealand)
- Consumer Protection - New Zealand
- Consumer NZ
Address
Trading address
Burst Health's available trading address is in Australia:
Level 34, 1 Eagle Street, Brisbane City, Queensland 4000, Australia
New Zealand contact note
There is no specific New Zealand postal or trading address available following the company's exit from the NZ market.
If you need to escalate a dispute, use the trading address above and local consumer channels for guidance.
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Eva Harris
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.