Cancel Redirect Health: Simple Process

What is Redirect Health

Overview

Redirect Health is a health membership and care coordination service that provides access to virtual and in‑person care through an app, phone and text channels.

Services described

Public information highlights care coordination, virtual visits and member support available via app, text and phone.

How to cancel Redirect Health

Check your account and membership documents

Locate any membership emails, invoices, welcome materials or terms you received when you joined. These may include account IDs, start dates and billing details you will need when you ask to cancel.

Suggested cancellation steps

• Gather your account details: full name, email, member ID, payment method and dates of service.
• Try the app or membership portal first to see if a self‑service cancellation option exists.
• Contact Redirect Health member support by phone, text or app chat and request cancellation. Users report 24/7 availability via the app/text/phone.
• If you cannot cancel by phone or app, send a written cancellation request by email or postal mail (see address below) and request written confirmation.
• Keep copies/screenshots of all messages, confirmation numbers and sent letters; note the date and time of each contact.

What happens when you cancel

Access to services

Access to the Redirect Health app and member services will depend on the organisation's internal policies and your billing cycle.

Ask support how long service continues after cancellation and whether you will retain access to digital records.

Billing and renewals

Billing and renewal treatment (prorated refunds, end‑of‑period access, or immediate cutoff) are not published publicly for Redirect Health in New Zealand.

Confirm with member support whether future payments will stop immediately or after the current billing period ends.

Data and records

Confirm how medical records and account data are retained and whether you can export or request copies after cancellation.

If you have privacy or record‑transfer concerns, request written confirmation of how long Redirect Health will hold your records.

Will I get a refund?

Public policy

There is no publicly available refund policy, nor any explicit 14‑day cooling‑off right shown in Redirect Health's public documentation for New Zealand.

Because no refund policy appears in FAQs or member resources, refunds are not guaranteed by published terms.

Exceptions and payment disputes

• If payment was billed through the App Store or Google Play, use Apple or Google refund processes for those platforms.
• If you paid by credit card you may consider contacting your card provider to discuss a charge dispute if you believe you are owed a refund.
• You can request a discretionary refund by contacting Redirect Health support; keep written evidence of the request and their response.

Redirect Health plans and pricing

Available plans

No NZ‑specific pricing or plan‑level NZD amounts were publicly available as of the latest check.

Pricing transparency

If you have a quote, invoice or employer plan schedule, provide it when contacting support so they can locate your exact plan and charges.

Your consumer rights in New Zealand

Key consumer protections

New Zealand consumer protections include the Consumer Guarantees Act and the Fair Trading Act, which protect consumers from misleading conduct and require services to be provided with reasonable care and skill.

How these may apply

• There is no general statutory 14‑day cooling‑off right for all services in New Zealand unless a contract or provider promises one.
• If you believe you were misled about service terms or your rights, you can seek guidance from Citizens Advice and the Commerce Commission.
• If you paid via a third‑party platform or card, consider using that platform’s dispute or refund process as well.

Customer experiences

Positive feedback

Public testimonials and site information note strong member support, with users describing response times as “AMAZING” and praising 24/7 availability via app, text and phone.

Negative or missing information

No independent NZ‑specific reviews were found on major public review platforms, and no recurring public complaints or a documented cancellation/refund policy were identified.

Documentation checklist

Before you contact support

• Member name, email and member or account ID.
• Copies of invoices, payment receipts and the date of last payment.
• Any onboarding emails, terms or plan descriptions you received.

If you send a written cancellation

• State clearly: “Please cancel my Redirect Health membership/account” and include identifying details.
• Request written confirmation of cancellation, the effective date, and whether any refund will be issued.
• Send by registered mail or email and keep delivery/read receipts.

Common mistakes

Assuming automatic refunds or cooling‑off

Many users assume a 14‑day cooling‑off period or automatic refunds; Redirect Health does not publish such a right for New Zealand customers.

Always check the actual terms provided to you and get any refund promises in writing.

Not documenting communications

Failing to keep records of phone calls, chats or emails makes disputes harder to resolve.

Save screenshots, emails and written confirmations, and log call dates, times and the names of representatives you speak with.

Comparative recap

At a glance

The table below summarises public information about Redirect Health (New Zealand public data) versus common expectations from NZ providers.

Interpretation

“Not publicly available” indicates the specific policy detail was not found in Redirect Health’s public resources for NZ.

“Often available / Varies” reflects that other NZ providers commonly publish clearer cancellation and refund terms, but practices differ.

After cancelling

Next steps

Request written confirmation of the cancellation and the effective date. Keep proof that payments have stopped or ask for a final statement.

Where to get help

• Redirect Health (official) - check your account and support channels.
• Citizens Advice Bureau NZ - consumer information and guidance.
• Commerce Commission NZ - information on misleading conduct and consumer law.
• Apple App Store refunds and Google Play refunds if you paid via those platforms.
• Office of the Privacy Commissioner (NZ) - if you have privacy or record‑access concerns.

Address

Postal address

Guy Berry - HIPAA Privacy Officer

2020 N Central Ave Suite 400, Phoenix, AZ 85004, United States

How to use the address

Send a signed, dated cancellation letter including your membership details and a request for written confirmation. Use registered post and keep tracking information.

If you prefer faster delivery, also send the same request by email or through any official app messaging or phone channels and retain copies of all correspondence.