Cancel Daye: Easy Method

What is Daye

Service overview

Daye (Anne’s Day Ltd) is a UK‑based brand offering menstrual care products, diagnostic kits and clinic/consultation services. Products include physical items such as pads, tampons and test kits, alongside digital or clinic-based services.

Core offerings

Daye sells physical DHP (direct-to-home product) orders and subscription plans, and operates clinic services such as the Daye Period Clinic. Prescription medicines and personalised healthcare services are also provided where applicable.

How to cancel Daye

Cancelling a physical order (DHP)

• Log into your DHP account and locate the order you wish to cancel.
• If you cancel before a packing confirmation email is sent (typically within 12 - 24 hours), request cancellation for a full refund including shipping, handling and tax.
• If a packing confirmation has been sent, follow the returns/cancellation instructions in your order email and the DHP terms; you may still be able to cancel within 14 days if products are unopened.

Cancelling services, consultations and subscriptions

• Consultations: cancel or reschedule up to 24 hours in advance to avoid charge.
• Missed or late cancellations: one missed/late cancellation can be rescheduled once at no cost; a second missed/late cancellation is charged in full.
• Subscriptions: cancel via your DHP account using the “no longer want to be a subscriber” button in account/subscription settings.

What happens when you cancel

Access and fulfilment

If a physical order is cancelled before packing confirmation, fulfilment is stopped and a full refund is processed.

If packing is already confirmed, the order may proceed to shipment and cancellation options become limited under the terms.

Renewals and data

Subscription cancellations stop future renewals but do not necessarily refund past payments unless they meet the refund conditions.

Account data (order history, appointments) is typically retained per Daye’s policies; check your account settings or contact support for data deletion.

Will I get a refund?

Refunds for physical orders

• Full refund (including shipping, handling and tax) if you cancel before packing confirmation (typically within 12 - 24 hours).
• If cancelled after packing confirmation but within 14 days and products are unopened: refund available minus non‑refundable shipping, handling and tax.
• If the order is a Kit and cancelled after packing confirmation but within 14 days: refund is further reduced by a 20% deduction.
• No refund is available after 14 days, or once a Kit has been processed.

Refunds for services and prescriptions

• Digital or clinic-based services (e.g. Daye Period Clinic) and prescription medicines: Daye states there is no legal right to cancel or obtain a refund for these items.
• Consultation bookings: no charge if cancelled/rescheduled correctly; no‑shows or repeat late cancellations are charged.

Sources: Daye Terms (EU) and Daye Terms (US).

Daye plans and pricing

Pricing overview

No definitive public New Zealand dollar (NZD) pricing is available for Daye plans in the provided data.

Use the table below as a general guide; contact Daye or check your account for exact pricing.

Pricing table

Your consumer rights in New Zealand

General NZ protections

New Zealand consumers are protected by laws such as the Consumer Guarantees Act and other distance selling regulations.

These laws cover quality, fitness for purpose and reasonable delivery, but rights around withdrawal from personalised healthcare services may be limited.

How this applies to Daye

• Daye applies EU-style 14‑day withdrawal rules to physical goods where possible; this is a contractual policy rather than a New Zealand statutory requirement.
• Digital, clinic-based services and prescription medicines frequently have limited or no right of cancellation; check local NZ consumer guidance for any additional protections.
• Contact New Zealand consumer protection agencies if you believe a statutory guarantee has been breached.

Customer experiences

Positive feedback

Many reviewers praise Daye’s product quality, sustainable packaging and helpful diagnostic offerings.

Users report convenience of subscription management and effectiveness of some products like CBD tampons and diagnostic test kits.

Negative feedback

Some customers report product issues like low absorption or leakage with pads, and stock shortages causing repeated out-of-stock items.

There are reports of billing and cancellation problems, such as being charged after attempting to cancel an order.

Sources: Trustpilot review summaries and full reviews.

Documentation checklist

Required order details

• Order number and date.
• Packing confirmation email (if received) or absence of such email.
• Product names and quantities ordered.

Supporting evidence

• Screenshots of account cancellation attempts or subscription settings.
• Photos of unopened products (if returning within 14 days).
• Copies of emails exchanged with Daye support, and payment receipts.

Common mistakes

Missing the cancellation window

Many cancellations fail because customers attempt to cancel after packing confirmation or beyond the 14‑day window.

Example: waiting more than 24 hours after ordering may mean packing confirmation has been issued and full refund is no longer available.

Assuming services are refundable

Customers sometimes expect refunds for clinic appointments or prescription medicines, but Daye’s terms state these often have no right of cancellation.

Example: booking a consultation and cancelling late can result in a full charge under the appointment policy.

Comparative recap

Quick comparison

The table below summarises key cancellation and refund differences across Daye product and service types.

Comparison table

After cancelling

Next steps

Keep confirmation emails and any support correspondence until your refund (if applicable) is received.

If you were charged incorrectly after cancelling, contact Daye support immediately with your documentation.

Useful links and contacts

• Daye Terms (EU) - DHP terms and refund policy
• Daye Terms (US) - consultation and service rules
• Daye Help - How to cancel a subscription
• Trustpilot - customer reviews

Address

Company address

Anne’s Day Ltd

CC110, Cocoa Studios, Biscuit Factory, 100 Drummond Rd, London, SE16 4DG, UK

Notes on returns from New Zealand

No separate New Zealand postal cancellation address was found in the provided data; use your account instructions or contact Daye support for return shipping details.