Cancel Flo: Easy Method

What is Flo

Overview

Flo is a menstrual cycle, fertility and health tracking app that offers a free version and a paid Premium subscription with additional features and educational content.

Who uses it

Users install Flo on iOS or Android or subscribe via the web to receive personalised tracking, insights and health resources.

How to cancel Flo

Cancel on iOS (App Store)

• Open iOS Settings → tap your name → Subscriptions.
• Select Flo from the list → tap Cancel Subscription.
• Important: cancel at least 24 hours before the end of the current period to avoid renewal.
• More info: Flo help - iOS cancellation.

Cancel on Android (Google Play)

• Open the Google Play Store app → Menu → Subscriptions.
• Select Flo → Cancel subscription and follow prompts.
• See Google Play subscriptions settings for details.
• More info: Flo help - Android refunds and cancellation.

Cancel on the web (flo.health)

• Log in on flo.health → Menu → Profile → Manage Subscription.
• Choose Cancel plan in your subscription settings.
• If you paid via PayPal, cancel via your PayPal Automatic Payments page as well.
• More info: Flo help - web cancellation.

What happens when you cancel

Access after cancellation

When you cancel, your paid Premium access typically remains active until the end of the current billing period.

After that date, your account reverts to the free version and Premium features are disabled.

Renewal and billing

Cancellation prevents future automatic renewals; it does not usually provide an immediate refund.

For subscriptions billed through stores (App Store or Google Play), the store handles billing and renewals.

Account data and deletion

Cancelling a subscription does not automatically delete your Flo account or data.

To remove your account, use the app’s account deletion option or contact Flo support as described in their help pages.

Will I get a refund?

iOS (App Store) refunds

• Flo cannot issue App Store refunds directly for iOS purchases.
• To request a refund, use Apple’s reportaproblem portal at reportaproblem.apple.com.
• See Flo help: iOS refund article.

Android (Google Play) refunds

• Flo can issue refunds for Google Play purchases in some cases.
• Provide the Google order number (GPA...) via the in-app chat widget to request a refund from Flo.
• See Flo help: Android refund article.

Web purchases and PayPal

• For web subscriptions, request a refund using the chat widget on the Flo website and include your registered email.
• If you paid with PayPal, you may also manage or cancel automatic payments in your PayPal account.
• More info: Web refund article.

Flo plans and pricing

Available plans (sample NZ pricing)

The following prices reflect examples reported for New Zealand app listings and reports. Promotional or regional variations may apply.

Price table

Your consumer rights in New Zealand

Key laws that protect you

Under the Consumer Guarantees Act 1993, businesses cannot contract out of statutory guarantees such as acceptable quality and accurate description.

The Fair Trading Act 1986 prohibits misleading or deceptive conduct, which can apply to unexpected charges or unclear cancellation practices.

Remedies and escalation

• If a provider does not resolve your issue, you can complain, seek redress or take the matter to the Disputes Tribunal.
• For general guidance, see the New Zealand government consumer rights page: Your consumer rights (govt.nz).
• Background on CGA and FTA: Consumer Guarantees Act 1993, Fair Trading Act 1986.

Customer experiences

Positive feedback

• Many users praise Flo for accurate tracking, a user-friendly interface and useful fertility/cycle features.
• Reviewers often highlight helpful educational resources and reproductive health insights.

Negative feedback

• Complaints include unexpected charges after cancellation, difficulties cancelling, and slow or unsatisfactory refund responses.
• Other negative reports mention frequent premium prompts, unwanted content and problematic customer support or integration issues.

Documentation checklist

What to have ready when contacting support

• Registered email address used with your Flo account.
• Order number or receipt (App Store: Apple ID receipt; Google Play: GPA... order number; PayPal transaction ID).
• Dates of purchase, cancellation attempts and screenshots showing charges or subscriptions.

Optional supporting items

• Any correspondence with Flo support or screenshots of the subscription page in the app or web.
• Details of the device and platform (iOS, Android, web) used to make the purchase.

Common mistakes

Assuming cancellation inside the app cancels store billing

Some users cancel within the Flo app and think that stops App Store or Google Play billing.

For iOS and Android purchases, you must cancel through the device store subscription settings to stop renewals.

Missing the 24-hour cut-off or lacking order details

Failing to cancel at least 24 hours before the period end can result in an automatic renewal and charge.

Not saving or providing order numbers (GPA... or Apple receipts) delays refund handling - always collect receipts.

Comparative recap

Quick comparison

The table below summarises cancellation and refund routes by platform to help you decide the correct action quickly.

Comparison table

After cancelling

Confirm the cancellation

• Check your email for cancellation confirmation from the App Store, Google Play or Flo (web).
• Verify that your next scheduled renewal charge is removed from your upcoming billing.

Useful links and next steps

• Flo iOS cancellation help: iOS cancellation
• Flo Android refund/cancellation help: Android refunds
• Flo web cancellation and refunds: Web cancellation
• New Zealand consumer rights: Your consumer rights (govt.nz)

Address

Flo corporate address

FLO Services USA Inc., 1270 Pacific Drive, Auburn Hills, Michigan 48326 U.S.A.

Notes about contacting by post

No specific New Zealand postal contact was listed in Flo's public guidance; online cancellation and chat support are the usual routes.

For formal complaints under New Zealand law, follow the consumer rights escalation steps on the govt.nz site linked above.