Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Doterra service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Doterra: Easy Method
What is Doterra
Overview
doTERRA is a multi-level marketing company that sells essential oils and related wellness products through a wholesale membership model.
In New Zealand, customers commonly join as Wholesale Members to receive discounts and participate in the Loyalty Rewards Program (LRP).
How doTERRA operates in NZ
doTERRA NZ operates via a web-based wholesale membership and does not appear to rely on App Store or Google Play subscription models.
Membership, orders and returns are handled through the online portal and New Zealand Member Services channels.
How to cancel Doterra
Cancel a Loyalty Rewards Program (LRP) order
- Primary LRP order: you must call doTERRA (NZ/AUNZ) to cancel the primary LRP order.
- Subsequent LRP orders: these can be cancelled online via your doTERRA account after the primary order is handled.
- Confirm cancellation by checking your account and any email confirmations from doTERRA.
Cancel a wholesale membership or stop future orders
- Contact New Zealand Member Services by phone or email to cancel your wholesale membership or to stop automatic LRP shipments.
- If uncertain about the correct channel, use the AUNZ Customer Service address and confirm locally by phone or email.
- Keep records of the cancellation request (date, representative name, confirmation number).
What happens when you cancel
Access and recurring orders
Once you cancel LRP or membership, future automatic orders should stop and no new LRP shipments will be processed.
Check your online account to confirm that LRP settings and payment authorisations are disabled.
Data and account status
Your doTERRA account and order history typically remain accessible unless you request account deletion.
If you request deletion, confirm what personal data will be removed and whether product credits or points will be forfeited.
Will I get a refund?
Standard refund policy for Wholesale Customer Members (NZ)
Unopened, marketable products returned within 30 days: 100% refund of purchase price (plus applicable tax if prepaid), less shipping costs.
Non-marketable products may be eligible for 100% product credit or a 90% refund.
Extended return periods and exceptions
- 31 - 90 days: 100% product credit or 90% refund on marketable products, less shipping costs.
- 91 days to 1 year: 90% product credit or 90% refund on marketable products, less shipping; excludes limited-time offers and expired items.
- Shipping costs are generally deducted from refunds unless otherwise stated by doTERRA.
Doterra plans and pricing
Overview of plans
doTERRA NZ offers an annual Wholesale Membership and sells individual products at retail or wholesale prices to members.
Membership typically provides a percentage discount and access to the Loyalty Rewards Program.
Pricing table
| Plan / Product | Price (NZ$) | Period | Features |
|---|---|---|---|
| Wholesale Membership (annual) | NZ$40.00 | Annual | 25% off retail; earn 10 - 30% back in points; potential free product with monthly orders over 125 PV. |
| Single Essential Oils (examples) | Varies | Per bottle | Individual oil prices vary (examples include Basil 15 ml - $34.00; Frankincense 15 ml - $113.00). |
Your consumer rights in New Zealand
Statutory protections
New Zealand consumer law (Fair Trading Act and Consumer Guarantees Act) guarantees acceptable quality and certain rights for remote purchases.
These laws operate in addition to doTERRA’s own return and refund policies.
Cooling-off and company terms
- doTERRA’s published terms do not explicitly cite the standard NZ 14-day cooling-off period for remote sales.
- doTERRA’s internal return windows (30 days, etc.) appear more generous than minimum statutory protections, but statutory rights still apply.
Customer experiences
Positive feedback
Some customers praise doTERRA for high-quality essential oils and ethical sourcing practices.
Positive Trustpilot comments note satisfaction with product quality and some responsive service experiences.
Negative feedback
- Frequent complaints mention poor customer service, slow responses, and difficulty changing or cancelling orders.
- LRP-related problems reported include unexpected automatic orders and disputes over shipping refunds.
- Some reviewers describe website downtime during promotions and frustration with the MLM structure.
Documentation checklist
What to prepare before cancelling
- Account details: full name, membership number, email used for the account.
- Order information: order numbers, dates, and details of the LRP shipment to cancel.
- Payment method details and proof of payment if disputing a charge.
What to keep after cancelling
- Written confirmation of cancellation (email or reference number) and the date of contact.
- Return tracking numbers and receipts if you send products back for refund or credit.
- Copies of any correspondence with doTERRA customer service for future reference.
Common mistakes
Assuming app-store cancellation applies
Many users expect to cancel subscriptions through the App Store or Google Play.
doTERRA NZ operates mainly via web/wholesale membership, so mobile app store cancellations are generally not applicable.
Not confirming the primary LRP cancellation
A common error is attempting to cancel subsequent LRP orders online before the primary LRP is cancelled by phone.
Always call to cancel the primary LRP order and retain confirmation before altering future orders online.
Comparative recap
At-a-glance comparison
| Item | doTERRA NZ |
|---|---|
| LRP cancellation method | Primary: phone call; Subsequent: online |
| Refund window (marketable, unopened) | 30 days full refund; 31 - 90 days product credit or 90% refund; 91 days - 1 year 90% credit/refund |
| Membership cost | NZ$40.00 per year |
| Typical issues reported | Customer service delays; LRP order errors; shipping refund disputes |
After cancelling
Check your account and payments
Verify that automatic payments and LRP shipments have stopped in your online account.
Monitor your card or bank statements for any unexpected charges after cancellation.
Useful links and contacts
- doTERRA New Zealand wholesale customer agreement (returns & refunds)
- Customer reviews and experiences (Trustpilot NZ)
- Confirm cancellations with New Zealand Member Services by phone or email; keep any confirmation details you receive.
Address
Primary contact address (AUNZ headquarters)
Attn: Customer Service, doTERRA New Zealand & Australia Headquarters
350 Wellington Road, Mulgrave VIC 3170, Australia
Notes on returns and local contact
No single NZ-only postal address for cancellations was confirmed; use the AUNZ headquarters address and confirm local return instructions with Member Services.
When in doubt, contact doTERRA NZ Member Services directly and request written confirmation of cancellation and return instructions.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.