Cancel Found: Easy Method

What is Found

Service overview

Found offers subscription plans (referred to as CORE and PLUS) for its services and membership features. Subscriptions can be managed via the app or through the store where they were purchased.

Where terms are defined

Found’s cancellation and refund rules are set out in its offer and terms documents. For specific terms see Found’s published terms of offer and terms and conditions.

How to cancel Found

Cancel inside the Found app

• Open the Found app and go to Account Details.
• Tap the “Cancel Membership” link to submit a cancellation request.
• Cancellation submitted via the app is typically processed within 24 - 36 hours depending on the plan.

Cancel by email or app store

• Email [email protected] to request cancellation if you cannot use the app.
• If you subscribed through Apple App Store or Google Play, cancel through Apple or Google Play subscription settings instead of via Found’s app or support. See app‑store guidance for steps.

What happens when you cancel

Timing and effectiveness

Cancellations made via the app or support are generally effective within 24 - 36 hours depending on your plan. Expect a short processing window after you submit the request.

Renewal and billing effects

Renewal payments are non‑refundable. To avoid renewal charges you must cancel at least 48 hours (or 36 hours depending on plan) before the renewal date.

Service and funds

Service access will cease according to Found’s processing and plan rules once cancellation is effective. Some user reports note abrupt account closures with funds returned, but terms and experiences can vary.

Will I get a refund?

Standard refund policy

Found states you are eligible for a full refund of your membership fee if you cancel within 3 days of the original purchase, or before completing your first medical consultation.

Exceptions and non‑refundable items

• After the 3‑day window or after your first consultation, membership fees are final and non‑refundable to the extent permitted by law.
• Medications, lab kits, and co‑pays are non‑refundable once dispensed or shipped.
• Renewal payments are non‑refundable; timely cancellation prior to renewal is required to avoid charges.

Found plans and pricing

Plan names

Found refers to at least two subscription tiers: CORE and PLUS.

Pricing details

Specific prices and billing cycles are not provided in the verified data. See Found’s offer pages or your purchase receipt for exact charges.

Your consumer rights in New Zealand

Cooling‑off and statutory rights

Found’s published terms do not mention a 14‑day cooling‑off period for New Zealand consumers. The explicit refund window in Found’s terms is 3 days from purchase or before first consultation.

How NZ law may interact

New Zealand consumer law may provide additional protections for digital subscriptions in some circumstances.

However, Found’s terms state fees are “final and non‑refundable to the extent permitted by law,” which suggests statutory protections may be limited in practice for these offers.

Customer experiences

Positive feedback

• Users praise Found’s intuitive interface, expense tracking (pockets, auto tax savings), invoicing, and streamlined small‑business banking tools.
• Customers commonly note quick setup and helpful tools that simplify financial workflows for small businesses.

Negative feedback

• Reports include unexpected account closures or freezes without notice, sometimes with funds returned but service terminated.
• Complaints cover poor customer service responsiveness, difficulty cancelling, continued billing after cancellation, and charges for medications not used or cancelled.

Documentation checklist

Before you cancel

• Find your purchase receipt or subscription confirmation showing plan name and purchase date.
• Note the next renewal date so you can cancel in time (at least 48 or 36 hours before renewal).

What to include in cancellation requests

• Your account email or username and the plan (CORE or PLUS).
• Purchase date and a brief statement requesting cancellation and, if applicable, a refund under the 3‑day policy.
• Any relevant order numbers or transaction IDs for app‑store purchases.

Common mistakes

Canceling through the wrong channel

Many users try to cancel via Found after subscribing through Apple or Google Play. That does not stop store‑managed renewals.

If purchased via an app store, cancel in Apple or Google Play subscription settings to prevent further charges.

Missing the refund window or renewal cutoff

Expecting a refund after the 3‑day window or after the first consultation is a frequent error.

Also, cancelling too close to the renewal time (less than 48 or 36 hours depending on plan) can result in an unexpected renewal charge.

Comparative recap

Quick comparison

The table below summarises key practical differences in cancellation and refund rules for Found subscriptions.

After cancelling

Follow‑up actions

• Request written confirmation of cancellation and keep it for your records.
• Check your bank or app‑store receipts to confirm that renewals have stopped.

Where to get help and more information

• Found support email: [email protected]
• Found offer and refund terms: Found offer terms
• App‑store cancellation guidance: How to cancel via App Store / Google Play
• Customer reviews and experiences: Found on NZ Trustpilot

Address

Postal address status

No valid postal address in New Zealand for Found’s cancellation or service office was found in the verified sources for this guide.

Recommended contact methods

Use the in‑app “Cancel Membership” control or email [email protected] for cancellation requests.

If you subscribed via Apple or Google Play, manage cancellations through your Apple or Google Play subscription settings.