Cancel Fresha: Easy Method

What is Fresha

Overview

Fresha is an appointment booking and business-management platform used by salons, spas and similar Partners. Fresha itself does not provide services directly; bookings are made with the Partner listed on each booking.

How Fresha operates

Fresha provides the booking infrastructure, marketplace exposure and payment processing options for Partners. The legal contract for any appointment or service sits between the customer and the Partner, not Fresha.

How to cancel Fresha

Cancelling a booked appointment

• Check the booking confirmation for the Partner's Cancellation Policy and cutoff times (for example 24 or 48 hours).
• Use the Fresha platform (app or web) to cancel if the booking was made there, or contact the Partner directly by phone, email or the contact method shown on your booking confirmation.
• If you cannot reach the Partner, contact Fresha support by email or the support form for help; include booking reference and timestamps.

Cancelling subscriptions and app purchases

• Subscriptions purchased via the Apple App Store must be cancelled through your Apple ID subscription settings; Fresha cannot cancel these for you.
• Subscriptions purchased via Google Play must be cancelled through your Google Play account; Fresha cannot cancel these for you.
• For any account-level changes on Fresha (plan upgrades/downgrades) use the Fresha account settings or contact Fresha sales/support as shown in your account.

What happens when you cancel

Booking cancellations

When a booking is cancelled it is subject to the Partner's policy: refunds, no-show fees or partial charges may still apply according to that policy.

Fresha may show the cancellation in your booking history, but it does not automatically negate Partner charges that are permitted by the Partner's policy.

Account and subscription effects

If you cancel a paid Fresha plan (via Fresha, not App Store/Google Play) your access level will change according to the billing cycle and Fresha's account rules.

App-store subscriptions stop renewing only when cancelled through Apple or Google; data retention and access may remain available per Fresha terms.

Will I get a refund?

Gift cards

• Fresha offers a 14-day cancellation (return) policy for Gift Cards from the day after receipt, provided the card has not been redeemed.
• To request a Gift Card cancellation use Fresha support (email or support form) and include the gift card code and proof of purchase.

Service and product refunds

• Refunds for services or products booked via Fresha depend on the Partner’s Terms of Sale and local consumer law in New Zealand.
• Fresha may assist or facilitate refunds at its discretion if the Partner and customer agree, but Fresha is not obligated to refund on behalf of a Partner.
• There is no universal 14-day cooling-off right specified by Fresha for NZ services; local rights depend on NZ law and the Partner’s policy.

Fresha plans and pricing

Plan list

Pricing notes

Official Fresha pricing is shown in USD; New Zealand customers will see NZD equivalents via their bank's currency conversion.

Additional fees (marketplace/new-client fees, payment processing, add-ons, messaging overages) may apply as described by Fresha and the Partner.

Your consumer rights in New Zealand

Key NZ consumer protections

New Zealand consumers are protected by laws such as the Consumer Guarantees Act and the Fair Trading Act, which cover reasonable quality, description and fair trading.

These laws can affect refund and cancellation rights depending on whether the Partner is a NZ business and how the service was supplied.

Fresha's role and legal position

• Fresha’s Terms state that outside the UK local law applies; Fresha is generally not the contracting party for appointments - the Partner is.
• For disputes over services, pursue resolution with the Partner first, then with Fresha support if the Partner is non-responsive, and finally seek NZ consumer advice if needed.

Customer experiences

Positive feedback

• Users commonly praise Fresha’s clean interface, ease of use and a strong free tier suitable for small salons.
• Many reviewers note prompt and helpful customer support experiences when issues are straightforward.

Negative feedback

• Businesses report complaints about unexpected marketplace or "new client" fees and unclear billing in some cases.
• Some reviewers describe inconsistent support tone or difficulty disputing charges, and concerns about hidden fees for no-shows or multi-staff bookings.

Documentation checklist

Required booking documents

• Booking confirmation email or SMS (booking reference, date/time, Partner name)
• Payment receipts or card transaction records showing charge amounts and dates

Supporting evidence for disputes

• Screenshots of the booking page, Partner cancellation policy and any messages exchanged with the Partner
• Gift card code, proof of purchase and evidence of non-redemption if requesting a Gift Card return

Common mistakes

Assuming Fresha can cancel everything

Many people try to cancel App Store or Google Play subscriptions through Fresha; those must be cancelled via Apple or Google.

Similarly, expecting Fresha to override Partner cancellation fees without contacting the Partner first often causes delays.

Missing deadlines and documentation

Failing to check the Partner's cutoff times (for example 24 - 48 hours) leads to charges that are permitted by the Partner's policy.

Not saving booking confirmations, screenshots or payment receipts reduces your options when disputing a charge.

Comparative recap

How Fresha compares on key points

After cancelling

Immediate steps

• Confirm you have a cancellation confirmation from the Partner or Fresha and save it (screenshot/email).
• Check your bank or card statement for any refunds or charges and note the transaction IDs.

Further actions and useful links

• If you purchased an app subscription from Apple: Manage Apple subscriptions.
• If you purchased via Google Play: Cancel Google Play subscriptions.
• Fresha Terms of Service: Fresha Terms of Service.
• Fresha Gift Card Terms: Fresha Gift Card Terms.
• New Zealand consumer guidance: Consumer Protection NZ and Consumer NZ.

Address

Postal correspondence

Fresha (local/exposure / general correspondence) P O Box 1068, Shortland Street, Auckland 1140, New Zealand.

Notes on contacting

Use the booking confirmation to identify the Partner and preferred contact method. For platform issues or Gift Card requests, include booking IDs and receipts when contacting Fresha support.