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Cancel HEADSPACE
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Headspace service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Headspace: Easy Method
What is Headspace
Service overview
Headspace is a subscription-based meditation and mindfulness app offering guided sessions, courses, and sleep content via mobile apps and the web.
Delivery model
Access is provided through Headspace accounts and in-app purchases via Apple App Store or Google Play, or directly through Headspace's website.
How to cancel Headspace
Cancel via Headspace website or email
- Sign in to your account on the Headspace website and follow account/subscription settings to cancel.
- Alternatively email help@headspace.com requesting cancellation and include your account email and subscription details.
- Cancellation via the website or by email takes effect at the end of the current billing period (monthly or annual).
- Reference Headspace Terms & Conditions: headspace.com/terms-and-conditions.
Cancel via iOS (App Store)
- Open your iPhone/iPad Settings or the App Store app and go to Manage Subscriptions / Subscriptions in your Apple ID settings.
- Find Headspace and disable automatic renewal to cancel future billing.
- Cancellation stops renewals but access remains until the end of the paid period.
Cancel via Google Play (Android)
- Open the Google Play app, tap your profile, choose Payments & subscriptions > Subscriptions.
- Select Headspace and tap Cancel subscription, following on-screen steps.
- Access typically continues until the end of the current billing cycle after you cancel.
What happens when you cancel
Access after cancellation
Cancellations generally take effect at the end of the current billing period; you keep access until that date.
For annual subscriptions, the same rule applies: access continues until the annual period ends.
Automatic renewal and billing
Automatic renewal stops after you cancel, so no further charges should occur for future periods.
If you are charged again after cancelling, check your subscription provider (Apple/Google/account) and gather receipts before contacting support.
Account data and privacy
Headspace retains account data according to its privacy policy; if you need data removed or exported, consult Headspace's privacy settings or contact support.
Always keep a copy of any cancellation confirmation email or screenshot for your records.
Will I get a refund?
Headspace policy
Headspace's Terms & Conditions allow cancellation but do not guarantee refunds on cancellation.
Refunds are generally not available through Headspace for auto-renewals or late cancellations.
User-reported experiences
- Many users report being denied refunds, even when cancelling on the same day as a charge.
- Trustpilot reviews indicate repeated refund refusals in multiple cases.
Possible exceptions
- Disputes may be raised with your card issuer or payment provider (chargeback) if you believe a charge is incorrect.
- Consumer remedies under New Zealand law may apply if the service is faulty or not as described - see the consumer rights section below.
Headspace plans and pricing
Common plans
Below are approximate New Zealand prices observed in the App Store; exact prices may vary and Headspace does not publish fixed NZD rates on its site.
Pricing table
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Monthly Subscription | NZ$20 - NZ$21 per month | Monthly | Full access via app store in-app purchase |
| Annual Subscription | Approximately NZ$114 per year | Annual | Full access via app store in-app purchase |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, digital services must be of reasonable quality, fit for purpose, and match their description.
If Headspace fails to provide a working service, you may be entitled to remedies such as repair, replacement, or refund under NZ law.
Cooling-off and digital purchases
There is no automatic statutory 14-day cooling-off right for digital content delivered immediately.
Card issuers may permit chargebacks in dispute situations; contact your bank if you believe a charge is incorrect or unfair.
Where to get advice
- For specific guidance, contact Consumer Protection NZ or your local Citizens Advice Bureau.
- Keep documentation and timestamps when seeking remedies under NZ law.
Customer experiences
Positive feedback
Some users praise Headspace's meditation content and interface when it works well, reporting meaningful improvements to wellbeing.
Occasional positive reviews note helpful customer care responses and life-changing experiences.
Negative feedback
- Frequent complaints about unexpected auto-renewals without clear reminders.
- Many users report difficulty obtaining cancellations or refunds, and describe slow or generic customer service.
- Technical issues such as app crashes, sync failures, and repetitive content are also reported.
Overall balance
While the content can be highly valued, recurring problems with billing, refunds, and support reduce satisfaction for some users.
If you rely on Headspace, monitor billing closely and keep records to support any dispute.
Documentation checklist
Required proof
- Account email and username used with Headspace.
- Proof of purchase or receipt (Apple/Google/Headspace payment confirmation).
- Date and time of the charge you want refunded.
- Screenshot or copy of your subscription settings showing cancellation or automatic renewal status.
Helpful extras
- Any cancellation confirmation emails or support ticket numbers.
- Relevant correspondence with Headspace support (emails, chat transcripts).
- Notes about technical issues or service failures to support a consumer-rights claim.
Common mistakes
Mixing up cancellation channels
Example: Cancelling in the app but forgetting you purchased through Apple or Google, so charges continue from the store rather than Headspace.
Always check where the original charge came from (App Store, Google Play, or Headspace website) and cancel there.
Assuming automatic refunds
Example: Expecting an immediate refund after cancelling on the same day as renewal; many users report refunds are refused.
Instead, gather receipts and contact support promptly; consider a bank dispute if you have strong grounds.
Comparative recap
Quick comparison
The table below summarises cancellation routes, ease, and typical refund likelihood based on Headspace terms and user reports.
Comparison table
| Method | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Headspace website / Email | Sign in and cancel or email help@headspace.com | Low (no guaranteed refunds) | Cancellation takes effect at period end; refunds not promised in Terms & Conditions. |
| Apple App Store (iOS) | Disable auto-renewal in Manage Subscriptions in Apple ID settings | Low (Apple handles in-app purchases) | Cancel via Apple; refunds handled by Apple if at all - check Apple support. |
| Google Play (Android) | Cancel subscription in Google Play > Subscriptions | Low (Google handles in-app purchases) | Cancel via Google Play; refunds depend on Google Play policies and Headspace policy. |
After cancelling
Immediate steps
- Save cancellation confirmation emails or screenshots showing the cancellation and end-of-access date.
- Check your bank or card statement to confirm no further charges occur after the billing period ends.
Helpful links
- Headspace Terms & Conditions
- help@headspace.com (Headspace support email)
- Headspace reviews (Trustpilot NZ)
- Apple support: cancel subscriptions
- Google Play: cancel subscriptions
- Consumer Protection NZ
Address
Postal address for Headspace
Headspace Attention: Customer Service
2415 Michigan Avenue
Location details
Santa Monica, CA 90404
United States of America