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Cancellation service #1 in New Zealand
Cancel Healthy Back Institute: Easy Method
What is Healthy Back Institute
Overview
The Healthy Back Institute (HBI) is a US-based provider of back-pain and joint-pain related products, programs and supplement subscriptions sold via the website losethebackpain.com.
Products and subscriptions
HBI offers one-time purchases and recurring SmartShip subscription options for supplements and related products, plus digital and physical program materials in some offers.
How to cancel Healthy Back Institute
Cancel online via My Account
- Sign in at the Healthy Back Institute website losethebackpain.com.
- Open "My Account", locate the SmartShip/subscription, then click "Cancel Subscription" or "Stop Auto-Ship".
- Confirm cancellation when prompted and keep any confirmation or screenshot for your records.
Cancel by phone or other methods
- Call customer support: (888) 342-1126 (or 800-216-4908 for US/Canada, 240-780-5977 internationally).
- If needed, refer to the shipping/return policy page or third-party cancellation guides for additional instructions: checkout/support pages and cancellation guide.
- There is no in-app cancellation via App Store or Google Play; subscriptions are managed on the website.
What happens when you cancel
Access and deliveries
After cancellation, scheduled future shipments should stop and recurring billing should end for the SmartShip program.
Already shipped orders are typically not stopped once dispatched; check tracking or contact support for shipment status.
Account and data
Your account remains online unless you request deletion; billing permissions should be removed after cancellation.
Keep copies of cancellation confirmations and account records in case of later billing disputes.
Will I get a refund?
Default refund policy
HBI advertises a 90-day money-back guarantee for many single-bottle orders; returns within 90 days are refundable in full minus shipping.
Exceptions and important conditions
- Multi-bottle or BOGO offers: only unopened bottles may be refunded on a prorated basis, minus shipping.
- Certain products (for example, some books or specific program materials) may be explicitly non-refundable.
- Always confirm the current return terms on the product page or shipping/return policy before returning items: shipping & return policy.
Healthy Back Institute plans and pricing
Known plan types
HBI commonly sells one-time purchases and SmartShip recurring subscription options for supplements and program products.
Pricing table
| Plan / Item | Price (NZD) | Notes |
|---|---|---|
| One-time purchase | Varies | No publicly available NZD pricing; US site pricing applies. |
| SmartShip subscription | Varies | Recurring billing managed via website; cancellation through My Account or phone. |
| Digital programs / books | Varies | Some items may be non-refundable; check product terms. |
Your consumer rights in New Zealand
Key NZ consumer rights
Under New Zealand law, consumers are protected by the Consumer Guarantees Act and the Fair Trading Act from misleading or unfair trading practices.
Auto-enrolment, unclear trial terms, or hidden recurring charges may be considered misleading or unfair conduct under these laws.
Actions you can take
- Lodge a complaint with the New Zealand Commerce Commission or Consumer Protection body if you believe terms were misleading: Commerce Commission.
- Dispute unauthorised or unexpected charges with your bank or card issuer if cancellation attempts fail or billing continues.
- Keep records (emails, screenshots, confirmation numbers) to support a formal complaint or bank dispute.
Customer experiences
Positive experiences
Some customers report effective pain relief from products and that they could pause deliveries or manage subscriptions successfully.
Reviews citing prompt relief and easy pauses are visible on sites such as Trustpilot and BBB for certain users.
Negative experiences
Other customers report unexpected charges, difficulty cancelling, and recurring billing after attempted cancellations.
Complaints about unclear free trial enrolment into recurring billing appear on Trustpilot, BBB and review summaries: Trustpilot, BBB, Reviewopedia.
Documentation checklist
What to gather before cancelling
- Account login email and order/subscription number.
- Payment method details and dates of recent charges.
- Any confirmation emails, screenshots of subscription terms, or trial offer pages.
What to keep after cancelling
- Cancellation confirmation (email or screenshot) and the date/time of cancellation.
- Copies of communications with customer support and any case or reference numbers.
Common mistakes
Assuming app-store cancellation applies
Some customers assume App Store or Google Play handles cancellations; HBI subscriptions are managed on the company website, not via app stores.
Not keeping records
Failing to save cancellation confirmations or communication can make disputes harder to resolve.
Always capture screenshots and note times of calls or chats to support any chargeback or complaint.
Comparative recap
Key comparison points
The table below summarizes cancellation, refund availability and NZ-specific considerations versus general expectations for online subscription services.
Quick reference table
| Topic | Healthy Back Institute (HBI) |
|---|---|
| Cancellation method | Website "My Account" or phone; no App Store/Google Play in-app cancellation. |
| Refund window | 90-day money-back guarantee for many single-bottle orders; exceptions for multi-bottle and some products. |
| NZ pricing availability | No public NZD pricing found; use US site pricing and convert as needed. |
| Common issues | Reports of unexpected charges and cancellation difficulties; consider keeping evidence and contacting your bank if needed. |
After cancelling
Confirming the cancellation
Wait for a written confirmation (email or account message) and save it. If you do not receive confirmation, follow up by phone.
Monitor your card or bank statements for at least one billing cycle to ensure no further charges occur.
Useful links and next steps
- HBI main site and account area: losethebackpain.com
- Cancellation help guide reference: JoinChargeBack guide
- For disputes or suspected misleading conduct, see the New Zealand Commerce Commission: comcom.govt.nz
Address
Mailing address
No New Zealand postal address is publicly listed for the Healthy Back Institute.
The company operates from the United States and uses US mailing/contact channels; use online or phone methods to cancel.
Other contact methods
- Website: losethebackpain.com
- Phone (US): (888) 342-1126
- Phone (US/Canada): 800-216-4908
- Phone (International): 240-780-5977
- For third-party cancellation/how-to information: DoNotPay guide
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Written by Hudson Phillips
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.