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Cancel ISAGENIX
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I hereby notify you of my decision to terminate the contract relating to the Isagenix service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Isagenix: Easy Method
What is Isagenix
Overview
Isagenix is a multi‑product health and nutrition company offering meal replacements, cleansing programs and subscription (Autoship) services in New Zealand.
The company sells both retail and wholesale (Sign Up & Save / Preferred Customer) packs and operates with an online account system and customer support in the Asia‑Pacific region.
How it operates
Products can be bought as one‑off packs or set on a recurring Autoship (subscription) schedule managed from your online account.
Customer Memberships may be terminated by written notice, and Isagenix provides a 30‑day satisfaction guarantee for initial orders in Australia & New Zealand.
How to cancel Isagenix
Cancel Web Autoship (online subscription)
- Log into your Isagenix online account and locate the Autoship or Subscription section.
- Cancel Autoship from the account controls, or contact Customer Care (NZ: 0800 451 291) to request cancellation.
- Ensure notice is received at least one business day before your monthly processing date; otherwise cancellation will take effect the following month.
Terminate account or App Store / Google Play subscriptions
- To terminate your Customer Membership account, submit written notice by email or signed letter to Isagenix (NZ).
- App Store / Google Play instructions are not explicitly detailed in NZ terms; manage subscriptions through your app store where applicable or contact Customer Care for assistance.
- For written notice by mail or courier, use the postal address in the Address section below.
What happens when you cancel
Access and future renewals
Cancelling Autoship stops future scheduled shipments after the effective cancellation date.
If cancellation notice is received late (after the one business day cutoff), the next payment/ship will process and cancellation applies from the following month.
Account closure and data
Terminating your membership will close your account, stop future orders and remove access to member pricing.
Isagenix may retain records for administration and legal compliance; contact Customer Care to confirm specific data handling.
Will I get a refund?
30‑day satisfaction guarantee
Isagenix offers a 30‑day money‑back/satisfaction guarantee on your initial order (opened or unopened) for Australia & New Zealand residents, including first Autoship orders.
To request a refund, contact Customer Care (0800 451 291) or email customerserviceanz@isagenixcorp.com within 30 days of the invoice.
Exceptions and process
- Shipping, handling, membership and administrative fees, and certain promotional items are non‑refundable.
- After contacting Customer Care you will be issued an RMA, return the products (opened or unopened) and a refund is processed to the original payment method within about 30 days of return logging.
- Refunds for change‑of‑mind are limited except as required by law; statutory consumer rights still apply.
Isagenix plans and pricing
Price list (examples)
| Plan | Price | Period | Features |
|---|---|---|---|
| 30‑Day Weight Loss System (Retail) | NZ$606 | One‑off pack | Complete nutritional cleansing program for 30 days |
| 30‑Day Weight Loss System (Wholesale) | NZ$431 | One‑off pack | Wholesale (Sign Up & Save) discounted pricing |
| Weight Loss Premium Pack (Retail) | NZ$938 | One‑off pack | Includes 30‑Day System, blender, extras |
| Weight Loss Premium Pack (Wholesale) | NZ$664 | One‑off pack | Discounted wholesale pricing |
| 9‑Day Cleansing Program (Retail) | NZ$334 | One‑off program | Shorter start‑up cleanse |
| 9‑Day Cleansing Program (Wholesale) | NZ$238 | One‑off program | Wholesale discounted pricing |
| 30‑Day System (isatrim listing) | NZ$552.00 | One‑off pack | 30‑Day System via alternate distributor |
| Weight Loss Premium Pack (isatrim listing) | NZ$725.26 | One‑off pack | Premium pack via alternate distributor |
| Shake and Cleanse Pack | NZ$263.98 | One‑off pack | Bundle with shakes and cleanse |
| Healthy Maintenance System | NZ$322.01 | One‑off pack | Maintenance program pack |
| Cleanse for Life Powder | NZ$189.76 | One product | Single product cleanse powder |
| IsaLean Shake (Retail) | NZ$101.00 | Per canister | Meal replacement shake |
| IsaLean Shake (Wholesale) | NZ$76.00 | Per canister | Wholesale discounted price |
| Performance Premium Pack (Retail) | NZ$1,086 | One‑off pack | Complete athletic performance pack |
| Performance Premium Pack (Wholesale) | NZ$828 | One‑off pack | 25% off retail price |
Pricing notes
The prices above reflect examples across New Zealand distributors and include retail and wholesale options where available.
For the most current pricing, check your distributor or official site and your online account settings.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, consumers are entitled to remedies (repair, replacement, or refund) where goods fail to meet acceptable quality, are not as described, or not fit for purpose.
These statutory rights apply in addition to any company guarantees offered by Isagenix.
Company guarantees and defects
Isagenix provides a 30‑day guarantee for initial orders and will replace damaged or defective products at no charge within 30 days of invoice.
This company policy is additional to your rights under NZ law; contact Customer Care to pursue remedies.
Customer experiences
Positive feedback
Some reviewers report benefits such as improved sleep, better hormone balance, increased energy and positive lifestyle changes.
Positive comments commonly reference personal wellbeing and product outcomes for some users.
Negative feedback
Common complaints include difficulty obtaining refunds, unexpected charges and challenges cancelling subscriptions on review platforms.
Other reports, especially on forums, mention adverse digestive effects, taste issues and concerns about the MLM structure and social pressure.
Documentation checklist
When cancelling Autoship or account
- Account username or customer number and email used to register.
- Order/invoice number for the most recent Autoship or initial purchase.
- Preferred cancellation date and clear statement to cancel Autoship or terminate membership.
When requesting a refund or replacement
- Invoice date and number (must request within 30 days for the satisfaction guarantee).
- Photos of damaged or defective items, if applicable.
- Any RMA reference issued by Customer Care and proof of returned shipment.
Common mistakes
Missing the notice cutoff
Many customers miss the one business day notice before the monthly processing date and find an extra shipment has been charged.
Example: submitting cancellation on the processing date typically results in the next month being the first effective cancellation.
Assuming app‑store cancellations are covered
App Store / Google Play cancellation steps are not explicitly set out in Isagenix NZ terms; users who only cancel via the app store may still have effects in their Isagenix account.
Always confirm cancellation in your Isagenix online account or with Customer Care to avoid unexpected renewals.
Comparative recap
Quick comparison
| Action | How to cancel | Notice required | Refunds | Contact |
|---|---|---|---|---|
| Web Autoship | Cancel via your Isagenix online account or contact Customer Care. | At least one business day before monthly processing date. | First orders covered by 30‑day guarantee; standard refund rules apply. | 0800 451 291 / customerserviceanz@isagenixcorp.com |
| Account termination | Submit written notice by email or signed letter to Isagenix NZ. | Effective on receipt of written notice; plan accordingly for open orders. | Refunds handled per 30‑day policy and CGA where applicable. | See customer terms: Customer Terms |
| App Store / Google Play | Not explicitly detailed in NZ terms; manage via app store or contact Customer Care for guidance. | Follow app store rules and also notify Isagenix to stop shipments. | Refunds depend on whether Isagenix policy or app store refunds apply; contact both parties. | Contact Customer Care for assistance and confirmation. |
Key takeaways
Cancel via your online account where possible and allow for the one business day processing cutoff to avoid an extra shipment.
For refunds, act within 30 days of invoice and follow the RMA/returns process; consumer law protections still apply.
After cancelling
Confirmations and follow up
After you cancel, request written confirmation (email) showing the effective cancellation date and any final charges processed.
If you expect a refund, ask for the RMA number and estimated refund timing and keep tracking details for returns.
Helpful links and contacts
Customer Terms: Isagenix NZ Customer Terms & Conditions
Return & Refund Policy: Isagenix Return & Refund Policy (AU/NZ)
Customer Care (NZ): 0800 451 291 | customerserviceanz@isagenixcorp.com
Address
Mailing address for written notice
Isagenix (Asia Pacific) Pty. Ltd., Attn: Account Requests, Level 2, 85 Waterloo Road, Macquarie Park NSW 2113, Australia
Additional contact details
For cancellations, refunds or account requests contact Customer Care (NZ) on 0800 451 291 or email customerserviceanz@isagenixcorp.com.