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Cancel Slimpod: Simple Process
What is Slimpod
Overview
Slimpod is a guided audio programme from ThinkingSlimmer designed to change eating habits and support weight management through daily “pods” (short audio sessions).
The programme offers a 10-day free trial with full access to sessions and community-style resources during the trial period.
Main features
Slimpod focuses on mindset, behaviour change and routines rather than diet plans or calorie counting.
Access is typically managed via a Slimpod/ThinkingSlimmer member account on their website.
How to cancel Slimpod
Cancel via Slimpod members website
- Log in to slimpodmembers.com or your ThinkingSlimmer account.
- Go to My Account or My Subscriptions.
- Click Cancel next to the active order and then press Confirm to finalise cancellation.
- Cancellation takes effect after you press Confirm. See the support article for details: How to cancel.
If you bought via an app store
- There is no direct evidence Slimpod supports in-app cancellation; follow Apple or Google Play procedures if you subscribed through those stores.
- Check your App Store or Google Play subscriptions and cancel there if required, or follow each platform’s refund request process.
Other cancellation options
- If you cannot cancel online, contact Slimpod/ThinkingSlimmer support via the help centre or support email listed on their site.
- Keep records (screenshots, confirmation emails) when you cancel.
What happens when you cancel
Effect of cancelling
When you press Confirm during the web cancellation process, the cancellation is effective immediately after confirmation according to the provider guidance.
Because provider statements vary, check your confirmation email to verify whether access ends immediately or at the end of a paid period.
Account and data
Your account and any stored data may remain on the platform unless you request deletion; review privacy settings or contact support to request removal.
Save any personal progress or receipts before requesting account deletion, as recovery may not be possible.
Will I get a refund?
Trial and initial payment refund policy
- 10-day free trial: full access to the programme during this trial period.
- 30-day money-back guarantee: a full refund (no quibbles) is available for the first payment if requested within 30 days after the trial ends.
After the guarantee period
- If you cancel after the 30-day guarantee window, payments already taken are generally not refunded by the company.
- Always request refunds early if you think the service has not met expectations.
Exceptions and platform buys
- If you purchased via Apple or Google, follow those platform refund policies; platform-level refunds may differ from the provider’s web refund policy.
- Under New Zealand consumer law you may have additional rights if the service is misleading or fails to perform as described.
Slimpod plans and pricing
Summary
Detailed pricing for Slimpod subscriptions is not provided here. Prices and billing cycles can change by promotion, region, or platform.
The programme does offer a 10-day free trial and a 30-day refund window on the first payment.
Pricing table
| Plan | Billing | Free trial | First-payment refund | Price (NZD) |
|---|---|---|---|---|
| Subscription (monthly / annual) | Monthly or annual options available | 10 days | 30 days (first payment only) | Varies |
Your consumer rights in New Zealand
Key legal protections
Under the Consumer Guarantees Act and the Fair Trading Act, NZ consumers have rights if digital services are faulty, misleading or do not match descriptions.
A company policy that says “no refunds” does not necessarily override statutory rights under NZ law.
Practical steps if you have a problem
- If Slimpod fails to perform as described, document the issue and request remedy from the seller, quoting the CGA/FTA where relevant.
- If you purchased through Apple or Google and cannot resolve the issue with the vendor, use the platform dispute and refund channels.
- Seek advice from Consumer NZ or the Commerce Commission for persistent unresolved disputes.
Customer experiences
Positive feedback
Many customers report significant mindset shifts, reduced emotional eating and sustained behaviour change after using Slimpod.
Trustpilot shows a high overall rating with praise for support and community aspects of the programme.
Negative feedback
Some users report the method did not work for them or that they gained weight despite following the programme.
Other complaints include extra tasks outside the audio sessions and removal of a Facebook community, which some users found helpful.
Documentation checklist
What to gather before cancelling
- Account email and username used for Slimpod/ThinkingSlimmer.
- Order number, transaction ID and payment receipts.
- Dates: trial start/end, payment date(s) and cancellation attempts.
Evidence to keep for disputes
- Screenshots of subscription pages, cancellation screens and confirmation messages.
- Copies of any correspondence with support and refund requests.
- Relevant terms or marketing claims that you rely on for a complaint.
Common mistakes
Not confirming cancellation
A common error is starting the cancellation process but not pressing the final Confirm button; the provider states cancellation is effective only after Confirm.
Always keep the on-screen confirmation or confirmation email as proof you completed the process.
Assuming app-store and web cancellations are the same
Some users assume cancelling the app removes the subscription; if you subscribed via a web account you must cancel through the member site.
If you subscribed via Apple/Google, check those subscriptions directly; platform buys may require platform cancellation.
Comparative recap
Quick comparison
| Topic | Slimpod (web) | App Store / Google Play |
|---|---|---|
| How to cancel | Cancel in My Account / My Subscriptions and press Confirm. | Cancel via Apple or Google subscription management (follow platform steps). |
| Refunds | 10-day free trial; 30-day full refund on first payment; otherwise generally no refund. | Platform refunds follow Apple/Google rules; check with those stores for disputes. |
| Consumer rights (NZ) | Protected by NZ law; remedies may apply if service is misleading or faulty. | Apple/Google purchases can also be disputed under NZ consumer protections and platform policies. |
After cancelling
What to check immediately
- Confirm you received a cancellation confirmation email or on-screen message.
- Verify future billing has stopped by checking your payment method statements.
Helpful links and next steps
- Slimpod Help Centre - account and cancellation support.
- ThinkingSlimmer legal & refund policy - full terms and money-back guarantee details.
- Trustpilot reviews - read other customers’ experiences.
- If you purchased via Apple: use Apple’s support/refund pages. If via Google Play: use Google Play help for subscriptions and refunds.
Address
Company postal address
ThinkingSlimmer Ltd., 400 Harrow Road, London, England W9 2HU, United Kingdom.
Notes about postal cancellations from New Zealand
There is no specific New Zealand postal cancellation address; cancellation is typically handled online or by contacting the provider’s support.
For disputes, include the postal address above when you need to reference the company’s official contact details.
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Written by Harper Davies
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.