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Cancel Klinio: Easy Method
What is Klinio
Service overview
Klinio (also known as MyBody in some places) is a digital health and meal‑planning service focused on personalized plans and diabetes‑friendly nutrition. It provides in‑app meal plans, tracking tools and subscription access to premium content.
Primary features
Main features promoted include personalized meal planning, diabetes‑friendly recipes and tracking tools. Features and exact plan inclusions may vary by subscription length and platform.
How to cancel Klinio
Web (Klinio / MyBody website)
- Log in to your account on the Klinio website and follow the subscription or account settings to cancel before renewal.
- You must cancel at least 48 hours before the end of the current subscription period to avoid the next charge.
- Deleting the app does not cancel a web subscription; use the website or contact support to cancel.
Apple App Store purchases
- If you subscribed through Apple, cancel via your Apple ID account Settings on your iPhone, iPad or via Apple’s subscription support.
- Do not rely on deleting the app - removing the app will not stop Apple’s auto‑renewal billing.
Google Play purchases
- If you subscribed through Google Play, cancel the subscription in your Google Play account under Subscriptions.
- Deleting the app does not stop Google Play from charging; you must cancel in your Google Play account.
What happens when you cancel
Access after cancellation
After cancelling, access typically continues until the end of the paid subscription period you have already paid for.
Once that period ends, premium features will stop and your account will revert to the free tier (if available).
Auto‑renewal and billing
Auto‑renewal should stop when you properly cancel through the correct channel (web, Apple or Google Play).
If you continue to be charged after cancellation, collect evidence and contact support or your payment provider promptly.
Data and account
Cancelling a subscription does not necessarily delete your account or data. Check account settings to manage data or request deletion.
Retention and deletion policies are governed by Klinio’s terms; contact support for specific data requests.
Will I get a refund?
Klinio refund policy
Klinio’s stated policy is generally "no refund" unless the digital content or goods are faulty or not as described.
For proof of fault or misdescription, you must contact support within 14 days of delivery and provide evidence to request a refund.
Exceptions and required evidence
- Digital content: report faults within 14 days and include clear evidence demonstrating the issue or mismatch with the description.
- Physical goods (if any): must be unused, in original packaging and reported within 30 days; shipping fees are non‑refundable.
- Refund processing can take up to 14 working days once approved.
How to request a refund
- Gather evidence (screenshots, transaction IDs, correspondence).
- Contact Klinio support via the website or the contact method provided in their terms and conditions: Klinio general conditions.
- If purchased via Apple or Google, you may also pursue a refund through Apple or Google’s refund processes.
Klinio plans and pricing
Available plans
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| 3‑Month | NZ$--.-- | 3 Months | Personalized meal planning, diabetes‑friendly |
| 6‑Month | NZ$--.-- | 6 Months | Same as above, bulk discount |
| 12‑Month | NZ$--.-- | 12 Months | Lowest monthly rate overall |
Pricing note
Exact New Zealand Dollar prices were not found in the sourced data; the table uses placeholders where necessary.
Check the App Store or Google Play in New Zealand for current local pricing and any promotional offers.
Your consumer rights in New Zealand
Consumer guarantees and digital content
Under New Zealand consumer law, goods and services must meet reasonable expectations and be as described.
Digital content that is faulty, not as described or fails to perform may entitle you to remedies such as a refund, repair or replacement.
Auto‑renewal and cancellation rights
- Auto‑renewal terms should be clearly disclosed and cancellation must be reasonably accessible.
- If cancellation is made unduly difficult, the practice may be considered an unfair contract term under NZ law.
Dispute routes
If you face unauthorized charges or a refusal to refund a valid claim, you can contact the Commerce Commission or pursue a dispute through your bank or payment provider.
Complaints can reference the Fair Trading Act; platform purchases may be handled via Apple or Google’s dispute processes.
Customer experiences
Positive reports
- Some users report prompt customer service and successful cancellations or refunds when engaging support directly: Trustpilot NZ.
- A few users describe the app functions as easy to understand or helpful for tracking health goals.
Negative reports
- Many reviews describe unexpected auto‑renewal charges and difficulty cancelling, including reports of being charged after deleting the app.
- There are multiple reports of denied refunds and claims of deceptive billing practices; gather evidence and use dispute routes if needed: Trustpilot NZ.
Documentation checklist
What to gather before contacting support
- Subscription confirmation or order number and date of purchase.
- Payment evidence (bank statement, transaction ID, receipt screenshot).
- Screenshots showing subscription status, cancellation attempts and any in‑app messages.
How to present evidence
- Explain the issue clearly with dates and desired outcome (cancel, refund, data deletion).
- Attach clear, legible screenshots and include device/platform used (Apple, Google Play, or web).
Common mistakes
Deleting the app without cancelling
Many users delete the app assuming this cancels the subscription. This does not stop billing from the original payment platform.
Always cancel via the website, Apple ID settings, or Google Play Subscriptions - depending on where you subscribed.
Assuming a 'no refund' policy is absolute
A blanket "no refund" statement does not override consumer guarantees under New Zealand law if the service is defective or not as described.
If you believe the service failed to meet reasonable expectations, gather evidence and pursue a refund request or dispute through your payment provider.
Comparative recap
Quick comparison
| Topic | Klinio (what to expect) | What you can do |
|---|---|---|
| Cancellation method | Cancel via Klinio website, Apple account or Google Play account depending on purchase. | Use the correct platform to cancel; do not delete the app to stop billing. |
| Refunds | Generally no refunds unless content is faulty or not as described; physical goods follow different rules. | Report issues within 14 days for digital faults; provide evidence and contact support. |
| Dispute options | Support contact and platform refund processes; mixed user experiences reported. | Escalate to your bank, Apple/Google dispute systems or NZ authorities if necessary. |
Key takeaways
Cancel through the correct channel well before renewal and keep clear records of transactions and communications.
If you encounter problems, use platform dispute routes and NZ consumer protection channels as appropriate.
After cancelling
Confirmations to expect
Expect a cancellation confirmation in your account or by email if you cancelled correctly.
If you do not receive confirmation, follow up with support and keep screenshots of your cancellation attempt.
Helpful links
- Klinio general conditions and contact: Klinio general conditions
- Trustpilot reviews (NZ): Klinio on Trustpilot NZ
- Apple subscription support: How to cancel subscriptions on Apple
- Google Play subscriptions: How to cancel subscriptions on Google Play
- Commerce Commission New Zealand: comcom.govt.nz
Address
Registered corporate address
Diabetes Solutions Ltd., Žalgirio g. 90‑100, Vilnius, Lithuania 09303.
Notes
This is the registered corporate address; there is no New Zealand‑specific postal address provided in the sourced information.
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Written by Lily Roberts
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.