Cancel LIFEVANTAGE online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Lifevantage service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Lifevantage: Easy Method
What is Lifevantage
Company overview
LifeVantage is a global nutrition and wellness company that sells supplements and related products through direct sales and online stores.
Products and presence in New Zealand
LifeVantage offers supplements, stacks and energy products that are available to New Zealand customers via local channels and online purchases.
How to cancel Lifevantage
Cancel via Web (LifeVantage Account)
- Log in to your LifeVantage account on the website.
- Go to "Account" → "Subscriptions" tab.
- Find the subscription you wish to stop and click the "Cancel" button.
- Confirm the cancellation when prompted.
- Contact customer support if you cannot cancel or see errors.
Cancel via Email / Phone / Fax (New Zealand)
- Email cancellations to the NZ support contact (for example nzsupport@lifevantage.com) or call 0800 142 1302.
- Ensure your cancellation request is received at least three business days before the next scheduled subscription order to avoid charges.
- If available, send a fax or postal notice to the local office and keep proof of delivery.
Cancel App Store / Google Play subscriptions
- If you purchased via Apple App Store or Google Play, cancel directly through your Apple ID settings or Google Play > Subscriptions.
- LifeVantage cannot cancel subscriptions billed by Apple or Google; refunds or cancellations are handled by those platforms.
What happens when you cancel
Subscription stop and renewals
Once cancellation is confirmed before the cutoff, future automatic renewals will stop and no new subscription orders will be placed.
Account access and past orders
Your LifeVantage account will remain accessible for order history and settings unless you request account deletion.
Data and confirmation
Keep confirmation emails or screenshots as proof of cancellation. Contact support if a renewal charge appears after you cancelled.
Will I get a refund?
30‑day satisfaction guarantee
Products returned within 30 days of purchase can receive a 100% refund, minus shipping and handling costs.
Returns after 30 days (up to 12 months)
- Unopened, resalable products with at least six months before expiration may be returned within 12 months.
- Such returns are eligible for a full refund less a 10% handling/restocking fee and shipping costs.
New Zealand-specific return conditions
- Returns require a Return Merchandise Authorization (RMA) and must be received within 10 business days of RMA issuance.
- Refunds are typically processed up to 20 days after the return is received by LifeVantage.
- Purchases made via Apple or Google require refunds handled through those platforms, not LifeVantage.
Lifevantage plans and pricing
Overview of one-time product pricing
Below are representative one-time prices for LifeVantage products in New Zealand sourced from NZ e-retailers.
Price table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| LifeVantage D3+ (60 tablets) | NZ$161.46 | One-time | Immune Support Supplement with Vitamin K2, Magnesium, and Calcium |
| LifeVantage Rise AM & Reset PM System (60 tablets) | NZ$229.57 | One-time | Multivitamin Supplement for Men and Women with Vitamins, Minerals, and Adaptogens |
| LifeVantage AXIO Strawberry Splash Energy Drink Powder (30 packets) | NZ$187.79 | One-time | Energy Drink Powder with B Vitamins, DMAE, L-Theanine, Quercetin, Green Tea, Pine Bark |
| LifeVantage Protandim NRF1 Synergizer Capsules | NZ$246.92 | One-time | Cellular Health and Energy |
| LifeVantage Total Balance Stack | NZ$380.25 | One-time | Gut & Cellular Health Stack (Tri-Synergizer + ProBio) |
| LifeVantage Vitality Stack Travel Kit | NZ$482.81 | One-time | Nutrigenomic Starter Kit with Protandim NRF1, NRF2 Synergizer, ProBio, Omega |
| LifeVantage Heart Health Activation Stack | NZ$259.88 | One-time | Stack supporting cardiovascular health (NRF1/R2 Synergizers + Omega+) |
| LifeVantage Well-Being Essentials Stack | NZ$255.38 | One-time | Cellular, cognitive, gut-health support (Nrf2 Synergizer + Omega+ + ProBio) |
Your consumer rights in New Zealand
Legal protections
Under the Consumer Guarantees Act (CGA), goods must be of acceptable quality, fit for purpose and match their description.
Remedies and expectations
- If goods are faulty or misdescribed, you are entitled to repair, replacement or refund under the CGA.
- Delays or failures to refund within a reasonable time (for example beyond 20 days after receipt of a return) may breach consumer rights.
Subscription-specific rights
Automatic subscription renewals should include an easy cancellation method and clear notice of renewal terms.
Cancelling via the App Store or Google Play meets the requirement for an accessible cancellation route for subscriptions billed by those platforms.
Customer experiences
Positive feedback
- Some New Zealand customers report improved energy, focus and simplified supplement routines after using Protandim NRF2.
- Good customer service has been reported in specific cases, particularly when replacing damaged shipments.
Negative feedback
- Complaints include poor customer service (unreturned emails, ignored calls, contradictory responses).
- Reports of shipping errors, multiple shipping charges, and refund delays despite advertised guarantees.
Practical takeaway
Keep documentation and follow the documented cancellation and return channels to reduce risk of disputes.
If you have persistent issues, use New Zealand consumer protection resources to escalate.
Documentation checklist
What to prepare before cancelling
- Account email and password or login method.
- Order number(s) and purchase date(s).
- Next scheduled order date and subscription ID (if shown).
What to keep for returns or disputes
- Proof of cancellation (screenshot or confirmation email).
- RMA number for returns and proof of postage or delivery.
- Original receipts, packaging photos and any correspondence with support or consultants.
Common mistakes
Cancelling in the wrong place
Example: Attempting to cancel an App Store or Google Play subscription via the LifeVantage website. Those must be cancelled through Apple or Google.
Missing the cutoff notice
Example: Sending an email or calling less than three business days before the next scheduled order and then being charged for that order.
Not obtaining or returning under an RMA
Example: Sending a return without an RMA can delay or void the refund process; always request and record the RMA before shipping returns.
Comparative recap
Channel comparison overview
The table below summarises how to cancel, the notice required, and who handles refunds for each channel.
Comparison table
| Channel | How to cancel | Cutoff / Notice | Who handles refunds |
|---|---|---|---|
| Web (LifeVantage Account) | Account → Subscriptions → Cancel; confirm cancellation | Cancel before the scheduled renewal; allow at least 3 business days if uncertain | LifeVantage handles refunds for direct web purchases |
| Email / Phone / Fax (NZ) | Email nzsupport@lifevantage.com or call 0800 142 1302 (or fax/postal where available) | Request must be received at least 3 business days before next order | LifeVantage handles refunds for purchases billed directly by LifeVantage |
| Apple App Store / Google Play | Cancel via Apple ID settings or Google Play > Subscriptions | Follow Apple/Google timing for cancellations (check subscription details) | Apple or Google handle cancellations and refunds for purchases billed through their platforms |
After cancelling
Track the result
Save the cancellation confirmation and monitor your bank or card statement for any unexpected charges.
Further actions and escalation
- If a promised refund does not arrive within the stated period, contact LifeVantage support and provide your documentation.
- If the issue remains unresolved, consider contacting New Zealand consumer protection: Consumer Protection (NZ).
- For App Store or Google Play refunds, visit Apple or Google support pages: Apple subscriptions, Google Play subscriptions.
Address
Local NZ address (company registry)
Level 9, 188 Quay Street, Auckland Central, Auckland 1010, New Zealand
Support contacts
- Email: nzsupport@lifevantage.com (use mail for cancellation requests and keep copies).
- Phone (NZ): 0800 142 1302.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.