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Cancel LIVIA
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Livia service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Livia: Easy Method
What is Livia
Product overview
Livia is a menstrual pain relief solution offered as a physical device and companion mobile app. The product line includes an imported device kit and in-app purchases for emotional support and premium features.
How it is sold
Livia is available as a one-time device purchase through online retailers and as digital subscriptions or in-app purchases via the App Store and Google Play. Pricing and refund rules differ by sales channel.
How to cancel Livia
Cancel App Store / Google Play subscriptions
- Open your Apple ID or Google Play account subscription management and cancel the Livia subscription there.
- Digital subscriptions purchased via App Store or Google Play are subject to the store’s cancellation and refund policies.
- If you need help, check the store help pages or contact Livia support with your account email and purchase details.
Cancel web subscriptions and one-time website purchases
- Web subscription (via site): You may cancel anytime within 120 days by either returning the device for a full refund (return shipping at your cost) or by paying off the device to keep it.
- Monthly subscription payments already made are non-refundable - notify support if you intend to return a device within 120 days.
- One-time purchase via website: Cancel before shipping to request a refund (excluding shipping). After receipt, you have 14 calendar days to cancel if the item is unused and returned in original condition.
- When contacting support, provide your order number, purchase email and clear reason for cancellation to speed processing.
What happens when you cancel
Access and renewals
For app-store subscriptions, cancelling stops future renewals; access typically continues until the end of the current paid period.
For web subscriptions, cancelling may require returning the device for a refund or paying the remaining balance to retain the device.
Account data and settings
Your account and any associated data usually remain unless you request deletion from Livia support. Back up any personal information before asking for removal.
Contact support if you want data erased or need confirmation of subscription cancellation and refund status.
Will I get a refund?
Standard refund policy
Within 120 days for web subscriptions: return the device for a full refund (your return shipping cost applies) or pay off the device to keep it.
Monthly subscription payments already paid are non-refundable when returning a device under this policy.
One-time purchases and processing
One-time website purchase: You can cancel within 14 calendar days of receipt if the item is unused and returned in original condition; refunds exclude shipping and service fees.
Refunds for one-time purchases are processed within 30 business days after the returned item is received and approved.
Livia plans and pricing
Available plans (New Zealand pricing)
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Weekly (App - Emotional Support) | NZ$2.99 | Weekly | In-App Purchase for weekly access |
| Monthly (App - Emotional Support) | NZ$6.99 | Monthly | In-App Purchase for monthly access |
| Premium Annual - Scholarship (App) | NZ$99.99 | Annual | Annual premium subscription with scholarship pricing |
| Full Access - 1 Week (App) | NZ$9.99 | 1 Week | One-week full access in-app purchase |
| Full Access - 1 Year (App) | NZ$199.99 | Annual | One-year full access in-app purchase |
| Super Charge (App) | NZ$39.99 | One-time | One-time booster purchase |
| Power Boost (App) | NZ$19.99 | One-time | One-time boost purchase |
| Starter Pack (App) | NZ$3.99 | One-time | Entry pack in-app purchase |
| Livia Device (Physical Menstrual Pain Relief) | NZ$306 | One-time | Imported device kit for menstrual pain relief |
Pricing notes
App prices reflect New Zealand App Store in-app purchase pricing and may be billed by Apple or Google.
Device pricing reflects imported retail and may vary by seller, shipping costs and availability.
Your consumer rights in New Zealand
Legal protections
Under New Zealand law, you have rights to remedies for faulty goods or services under the Consumer Guarantees Act.
These remedies may apply even after any seller return period and can extend beyond the 14-day cooling-off timelines offered voluntarily.
How to exercise your rights
- Keep proof of purchase and contact the seller first with details of the fault or issue.
- If the seller does not resolve the problem, escalate via Consumer NZ or the government Consumer Protection resources.
- Document communications, photos of damage, and any case reference numbers when pursuing a claim.
Customer experiences
Positive reports
Many users report fast and effective relief from menstrual cramps and praise the support team as friendly and quick to respond.
Positive feedback often highlights symptom relief when the device and app are used as directed.
Common complaints
Recurring complaints include difficulty cancelling subscriptions, automated or unresponsive cancellation systems, and continued charges despite attempted cancellations.
Other issues reported are skin irritation from adhesives, occasional device failure, and dissatisfaction with customer support responsiveness.
Documentation checklist
What to prepare before contacting support
- Order number or receipt (electronic or printed).
- Account email used to purchase or subscribe.
- Photos of the device, packaging and any damage or defects.
- Device serial number (if available) and purchase date.
- Reason for return and preferred resolution (refund, repair, replace, or pay-off).
- Bank details for refund processing (if requested by support).
Packaging and condition
- For a one-time purchase return within 14 days, ensure the item is unused and returned in original condition and packaging.
- Label parcels clearly and include a copy of the receipt inside the return shipment.
Common mistakes
Failing to cancel in the right place
Many customers try to cancel an App Store subscription inside the app instead of using their Apple ID or Google Play account, which can leave the subscription active.
Expecting refunds for non-refundable fees
Expecting monthly subscription fees to be refunded when returning a device often causes disappointment - monthly payments are stated as non-refundable for web subscriptions.
Comparative recap
Quick comparison table
| Purchase type | How to cancel | Refund eligibility | Notes |
|---|---|---|---|
| App Store / Google Play subscriptions | Cancel via Apple ID or Google Play subscriptions settings | Subject to App Store / Google Play refund rules | Store handles billing and most refund decisions |
| Web subscription (via site) | Contact Livia support; return device within 120 days or pay off device | Full refund if device returned within 120 days (return shipping at your cost); monthly payments non-refundable | Device return required for refund option |
| One-time purchase via website | Cancel before shipping via support; after receipt return within 14 days unused | Refund excluding shipping and service fees; processed within 30 business days | Item must be unused and in original condition for post-delivery refund |
Key takeaways
App purchases are controlled by the platform and follow store-specific rules; web purchases follow Livia’s return windows and conditions.
Always retain proof of purchase and confirm the correct cancellation path for your purchase channel to avoid unexpected charges.
After cancelling
What to do next
Keep records of cancellation confirmations, shipping receipts and any support case numbers until refunds or closures are complete.
If you returned an item, track the parcel and request a delivery confirmation to help process your refund.
Helpful links
- Livia official website - Support and contact options.
- Apple Support - Manage App Store subscriptions and refunds.
- Google Play Help - Manage Google Play subscriptions and refunds.
- Consumer NZ - Advice on consumer rights and disputes.
- New Zealand Consumer Protection - Government guidance on guarantees and remedies.
Address
Return address
Returns are not handled from New Zealand by default; use the seller’s specified international return address when requested.
One official return address provided for Livia-related returns is:
1801 Holser Walk, Unit 115, Oxnard, California 93036, USA
Return shipping notes
Return shipping is at your cost unless otherwise agreed with the seller. Check customs and international shipping requirements before sending items overseas.
If Livia provides a Hong Kong return address for your order, follow their instructions; no New Zealand return address is specified in available documentation.