Cancel MEDIFY online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Medify service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Medify: Easy Method
What is Medify
Overview
Medify is an online test-preparation company focused on medical entrance exams such as the UCAT, GAMSAT and interview practice.
Services
Medify provides question banks, practice tests, performance analytics and certificates accessed via subscription plans.
How to cancel Medify
Cancel via your Medify account (recommended)
- Log in to your Medify account on the Medify website.
- Go to My account → Billing → Manage your subscription → Cancel subscription.
- Confirm cancellation when prompted; your access continues until the current billing period ends.
- Cancel at least 24 hours before renewal to avoid unintended charges.
Other cancellation routes
- If you used an app store purchase, Medify’s documentation does not explicitly describe App Store or Google Play cancellations; cancellation via the website is the documented method.
- If you cannot cancel via the website, contact Medify support by email or their support form requesting cancellation and keep copies of all correspondence.
What happens when you cancel
Access after cancellation
After cancellation you retain access until the end of the current billing period.
Once the billing period ends, your subscription access will stop and features tied to an active subscription will no longer be available.
Renewal and charges
Automatic renewal will stop after cancellation; to avoid an unintended renewal charge, cancel at least 24 hours before the renewal date.
Keep records of cancellation confirmation or screenshots in case of billing disputes.
Will I get a refund?
Medify refund policy (general)
Medify operates a strict no-refund policy: purchases including subscriptions, courses and certificates are generally final.
Refunds are only granted at Medify’s discretion in exceptional circumstances.
Exceptions and processing
- If Medify approves a refund, processing typically takes 7 - 10 business days.
- For approved refunds a processing fee applies: £5 for UK/international purchases and AU$10 for Australia and New Zealand.
- There is no automatic statutory 14‑day cooling-off clause referenced in Medify’s public terms for NZ buyers.
Medify plans and pricing
Pricing summary
Official ANZ pricing is listed in AUD by Medify; user reports sometimes cite NZD equivalents.
Plan details
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (ANZ) | AU$65/month | Monthly | Full access UCAT, GAMSAT, Interviews, A-Levels (all included since Nov 11 2025) |
| Monthly (reported NZ) | NZ$65/month (reported) | Monthly | Reported equivalent of ANZ monthly plan by user comment |
Your consumer rights in New Zealand
General NZ consumer protections
New Zealand consumer law may provide remedies for services that are faulty, not delivered as described, or misrepresented.
These statutory rights can apply even where a supplier’s terms say refunds are discretionary.
How this applies to Medify
- Medify’s publicly stated policies do not explicitly reference NZ statutory cooling-off or automatic refunds.
- If you believe the service was faulty or misrepresented, you may rely on general consumer law and should document issues and contact Medify support.
Customer experiences
Positive feedback
Many users praise Medify for comprehensive question banks, plentiful mocks and useful performance analytics for UCAT preparation.
Some report that the challenging question sets better prepared them for actual tests.
Negative feedback
Common complaints include charges continuing after users believed they had cancelled and problems with app reliability during mocks.
Users also report occasional loss of statistics or prematurely ended tests in the app.
Documentation checklist
Essential items to keep
- Account email and username used to subscribe.
- Screenshots of subscription settings and the cancel confirmation screen.
- Order receipts, transaction IDs, and dates of charges.
- Copies of any emails or support tickets exchanged with Medify.
Useful extras for disputes
- Screenshots of billing statements showing the charge.
- Notes on attempted cancellations, including timestamps and method used.
- If purchased through App Store/Google Play, a copy of the store receipt.
Common mistakes
Assuming app cancellation is automatic
Some users assume cancelling in the app or deleting the app cancels the subscription; Medify’s documentation emphasises cancelling via account settings.
If you made a purchase through an app store, check the store’s subscription settings as well.
Waiting too close to renewal
Waiting until the renewal date can lead to unintended charges; Medify advises cancelling at least 24 hours before renewal.
Not keeping cancellation confirmation is another common issue when disputing charges.
Comparative recap
At-a-glance comparison
| Topic | Website (Medify account) | App Store / Google Play | Refunds |
|---|---|---|---|
| How to cancel | Cancel in My account → Billing → Manage your subscription → Cancel subscription. | Medify’s documentation does not explicitly detail App Store/Google Play cancellation; check the store for subscriptions. | No refunds normally; discretionary only. |
| Access after cancel | Access continues until end of paid billing period. | Varies by store; purchased subscriptions may be managed in the store account. | Approved refunds incur processing fee (AU$10 for AU/NZ) and take 7 - 10 business days. |
| Pricing clarity | Listed in AUD for ANZ; AU$65/month commonly cited. | Store may show local currency and actual charge amount. | Refunds not guaranteed; statutory consumer rights may still apply in NZ. |
After cancelling
What to check
Save cancellation confirmation and monitor your card or store for any unexpected renewals.
If charged after a confirmed cancellation, collect evidence and contact Medify support immediately.
Helpful links
- How to cancel (Medify help article)
- Updates to account cancellation (Medify)
- Medify terms & conditions (ANZ)
- Medify refund policy
Address
Registered office
Medify Ltd, Suite LP25360, 20 - 22 Wenlock Road, London, England, N1 7GU.
Postal cancellation note
There is no New Zealand postal cancellation address published; postal cancellation would use the UK registered office address above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.