Cancel Relax Melodies: Easy Method

What is Relax Melodies

Overview

Relax Melodies (now BetterSleep) is a sleep and relaxation app that provides sounds, guided meditations, and mixing tools to help users fall asleep and relax.

The app is available on iOS, Android, and via a web subscription at BetterSleep.com.

Branding and platform

The product formerly known as Relax Melodies is marketed as BetterSleep in app stores and on its website.

Subscription handling and in-app purchases depend on the platform used to buy the service (Apple, Google, or web).

How to cancel Relax Melodies

Apple App Store (iOS)

• Open the iOS Settings app, tap your name, then Subscriptions.
• Select BetterSleep (Relax Melodies) and choose Cancel Subscription.
• Or open the BetterSleep app: My Library > Profile > Account > Manage subscription - this redirects to Apple.
• Source: BetterSleep support and App Store info: BetterSleep support, App Store listing.

Google Play Store (Android)

• Open the Google Play Store app, tap Menu, then Subscriptions.
• Select BetterSleep and choose Cancel subscription.
• Follow confirmation prompts to stop auto‑renewal.
• Source: BetterSleep support: BetterSleep support.

Web / BetterSleep.com (Stripe)

• Sign in at BetterSleep.com, go to Profile > Settings > Account.
• Select Manage Subscription, then Cancel Subscription.
• Web purchases are managed through your BetterSleep account (Stripe billing).
• Source: BetterSleep support: BetterSleep support.

What happens when you cancel

Access after cancellation

When you cancel, you typically retain access to premium features until the end of the current paid period.

The subscription will not renew after that date unless you re‑subscribe.

Billing and renewal

Cancelling stops future automatic renewals but does not usually produce a prorated refund under BetterSleep's standard policy.

Platform purchases are billed and controlled by Apple or Google when bought through their stores.

Your account and data

Cancelling a subscription does not necessarily delete your account or saved mixes; check account settings for data retention or deletion options.

If you want data removed, follow BetterSleep account or support procedures to request deletion.

Will I get a refund?

General policy

BetterSleep's stated policy is that subscriptions are non‑refundable as a general rule, though they may consider refunds case‑by‑case in their discretion.

Reference: BetterSleep refund FAQ and Terms of Service: refund FAQ, terms of service.

Platform‑specific exceptions

• Apple (App Store): Refunds for App Store purchases are handled by Apple. BetterSleep cannot issue Apple refunds directly.
• Google Play: Refunds follow Google Play policies; Google may allow exceptions under limited circumstances.
• Web (Stripe): BetterSleep may consider refunds for web purchases on a case‑by‑case basis, especially for unauthorized or accidental purchases reported promptly.

Relax Melodies plans and pricing

Common plans

Below are known price points in New Zealand dollars as listed in available sources. Periods are not clearly specified for some entries.

Notes on pricing

Official USD prices appear in some BetterSleep materials (for example USD 9.99/month and USD 249.99 lifetime). NZD equivalents may vary by region and store.

Your consumer rights in New Zealand

Statutory rights

New Zealand consumer law protects buyers against goods and services that are faulty, not as described, or unfit for purpose.

These rights can apply to digital services if the service is not delivered as promised or is defective.

Cooling‑off and refunds

• There is no automatic 14‑day cooling‑off right for digital services in New Zealand unless the seller offers one.
• BetterSleep's terms state subscriptions are non‑refundable except as required by applicable law.
• If you believe the service was misleading or faulty, you may still have remedies under NZ consumer law and should raise the issue with the provider or Consumer Protection authorities.

Customer experiences

Positive feedback

Many users praise the variety of sounds, the ability to mix audio tracks, and the app's ease of use for falling asleep.

Sources summarise generally positive ratings and a high level of user satisfaction for the core features: JustUseApp reviews.

Negative feedback

Common complaints include app crashes after updates, lost favourites or saved mixes, and content moved behind subscription paywalls.

Users have reported frustration at losing previously purchased content or having to recreate mixes after crashes: review examples.

Documentation checklist

Receipts and transaction records

• Order receipt or confirmation email from Apple, Google Play, or BetterSleep.com.
• Transaction ID, purchase date, and billed amount (screenshot or PDF).
• Store-specific receipts: Apple receipt from your Apple ID email, Google Play order receipt, or Stripe receipt from BetterSleep.

Account and support records

• BetterSleep account email address and username.
• Screenshots showing subscription status, billing history, or error messages.
• Any correspondence with support (dates and message copies).

Common mistakes

Cancelling in the wrong place

A frequent error is attempting to cancel inside the app but having originally purchased via Apple or Google, which requires cancelling through the respective store.

Check where you were billed (Apple, Google, or BetterSleep.com) before following cancellation steps.

Expecting automatic refunds or immediate access removal

Assuming cancellation triggers an immediate refund or immediate loss of access is common. Cancellation usually stops future renewals but keeps access until the period ends.

Also, refunds are not automatic - platform rules and BetterSleep policy affect eligibility.

Comparative recap

Quick comparison

The table below summarises where to cancel and who handles refunds for each platform.

Helpful note

If you are unsure which store charged you, check your bank statement or email receipts before proceeding.

After cancelling

What to check next

• Confirm cancellation email or subscription status in your account settings.
• Check the expiry date of your active period and verify access until that date.
• Keep receipts and screenshots in case you need to request a refund or dispute a charge.

Helpful links and contacts

• BetterSleep subscription/manage support: How to manage/cancel
• BetterSleep payment/refund FAQ: Refund & payment help
• BetterSleep Terms of Service: Terms of Service

Address

Company address

No New Zealand postal cancellation address was located. The available company mailing address is listed below for general correspondence.

Mailing address

1010‑615 Boulevard René‑Lévesque O, Montréal, QC H3B 1P5, Canada.

If you require a postal contact for legal or consumer issues, consider including proof of attempted electronic support contact when sending correspondence.