Cancel MYFITCOACH online
Cancellation service #1 in New Zealand
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Myfitcoach service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Myfitcoach: Easy Method
What is Myfitcoach
Service overview
MyFitCoach is a subscription fitness app that creates personalised workout plans and tracks progress. It adapts plans to equipment and user goals and is available on web and mobile app stores.
How it is delivered
The service is delivered as a digital subscription accessed via the MyFitCoach website or through the Apple App Store and Google Play Store. Billing and cancellation rules depend on how you subscribed.
How to cancel Myfitcoach
Cancel web purchases
- Visit the subscription management form: myfitcoach.app/cancel-subscription.
- You can also cancel via Digistore24 or Stripe if you paid through those processors.
- Alternatively email support at support@myfitcoach.de to request cancellation.
Cancel in-app purchases (Apple / Google)
- Open your Apple App Store or Google Play Store account settings and cancel the subscription there.
- Follow the store prompts to turn off auto‑renewal; the store manages billing and refunds for those purchases.
What happens when you cancel
Access after cancellation
If you cancel, you typically retain access until the end of the current paid term. The subscription stops renewing at the next billing date.
Data and account
MyFitCoach may retain your account data according to its privacy policy. If you want data removed, contact support and request deletion following their procedures.
Will I get a refund?
Money‑Back Guarantee (web purchases)
For direct website purchases, MyFitCoach offers a money‑back guarantee if you meet strict conditions. You must contact them within 30 days and provide proof of usage.
- Requirement: at least 8 workouts of minimum 60 minutes on 8 different days, with screenshots or recordings as evidence.
General refund rules and app store purchases
If you do not meet the guarantee conditions, fees are generally non‑refundable except where required by law. Web purchases may also be subject to the EU 14‑day withdrawal right where applicable.
- App‑store purchases follow Apple’s or Google Play’s refund policies; request refunds via the relevant store support channels.
Myfitcoach plans and pricing
Available plan types
MyFitCoach offers monthly, multi‑month (quarterly or similar), and annual subscription options across platforms.
Currency and regional notes
Prices shown in app stores may be in US dollars for New Zealand users. Exact NZD pricing is not centrally published and can vary by store and region.
| Plan | Typical price (example) |
|---|---|
| Monthly | US$17.99 (may vary by store) |
| Quarterly / 3 months | US$39.99 (may vary by store) |
| Annual | US$99.99 - US$179.99 (range reported; may vary) |
Your consumer rights in New Zealand
Key legal protections
Under the Consumer Guarantees Act 1993, services must be supplied with reasonable care and skill, fit for purpose, and match any description. Businesses cannot contract out of these rights.
Limits on change‑of‑mind refunds
There is generally no automatic cooling‑off right for digital subscriptions in NZ for change of mind. Refunds for change of mind are at the provider’s discretion unless otherwise required by law.
Remedies for faulty or misrepresented services
If the app is defective or misrepresented, you may seek remedies under the CGA. For misleading or unfair practices, you can report to the Commerce Commission under the Fair Trading Act.
Customer experiences
Positive feedback
Many users praise personalised workout plans, ease of use, progress tracking, and adaptability to available equipment. The interface is often described as clean and user‑friendly.
Negative feedback
Common complaints include limited customisation, repetitive routines, billing and cancellation difficulties, and occasional app glitches such as inconsistent tracking or small input fields.
Documentation checklist
What to gather before contacting support
- Order receipt or subscription confirmation email showing date and payment method.
- Screenshots of the app’s subscription status or cancellation attempts.
- Proof required for refunds (e.g., screenshots/recordings of 8 workouts if claiming the Money‑Back Guarantee).
- Device details and whether the purchase was via web, Apple App Store, or Google Play.
Useful supplementary items
- Bank or card transaction reference showing charges.
- Any prior correspondence with MyFitCoach support, including cancellation confirmations.
Common mistakes
Canceling in the wrong place
Many users cancel inside the app but purchased via the website (or vice versa), so the subscription keeps renewing. Always check where you originally subscribed.
Timing and evidence errors
Failing to cancel at least 24 hours before the term end can lead to an unwanted renewal. Claiming the Money‑Back Guarantee without the required 8×60‑minute workout proofs is commonly rejected.
Comparative recap
Overview by purchase channel
Quick action guidance
| Purchase channel | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Website (direct) | Cancel via website form, Digistore24/Stripe, or email support@myfitcoach.de | Possible if Money‑Back conditions met or as required by law | Must cancel ≥24 hours before term end; contact within 30 days for guarantee |
| Apple App Store | Cancel in your Apple subscription settings | Refunds handled by Apple per their policy | Use Apple support to request refunds |
| Google Play Store | Cancel in your Google Play subscription settings | Refunds handled by Google per their policy | Use Google Play support to request refunds |
After cancelling
Next steps
Keep cancellation confirmations and watch your bank statements for any unexpected charges. If you are charged after cancelling, contact support and your payment provider.
Helpful links and contacts
- Cancel subscription form: myfitcoach.app/cancel-subscription
- Refund policy and conditions: myfitcoach.app/refund-policy
- Terms: myfitcoach.app/en/terms
- Support email: support@myfitcoach.de
- Apple refund support: Apple Support
- Google Play refund support: Google Play Help
- NZ consumer guidance: consumer.org.nz - Returns & refunds
- Commerce Commission (report misleading practices): comcom.govt.nz
Address
Official company address
MyFitCoach GmbH, Marie‑Jahn‑Straße 20, 30177 Hannover, Germany.
Postal withdrawal notices
The Terms of Service reference the above postal address for withdrawal notices. No New Zealand postal address for MyFitCoach was found; use email for faster contact.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.