Cancel Truheight: Easy Method

What is Truheight

Overview

TruHeight (operating as Vanilla Chip LLC) sells height-support and vitamin products through one-off purchases and recurring subscription shipments.

The service offers web account management and sells via app stores for mobile subscriptions.

Products

Products include gummies and capsules marketed for height support and general nutrition.

Packaging and product mixes vary by order and may include shipping protection options at checkout.

How to cancel Truheight

Cancel via web / customer portal

• Log in to the Customer Portal on the TruHeight website and cancel or pause your subscription there.
• Alternatively, reply to your order-confirmation email or email [email protected] to request cancellation.
• You must cancel at least 24 hours before the next scheduled shipment to stop the upcoming charge or delivery.
• You can also pause, skip, or reschedule deliveries from the portal instead of cancelling.

Cancel via mobile app stores

iOS / Apple App Store

• Open your Apple ID subscription settings and cancel the TruHeight subscription there.
• Cancel at least 24 hours before the trial or current billing period ends to avoid the next charge.
• Refer to Apple support for step-by-step guidance on managing subscriptions.

Android / Google Play

• Open the Google Play Store, go to Payments & Subscriptions → Subscriptions → Cancel subscription.
• Cancel before the current billing period ends to prevent future billing; refunds for the current period are not guaranteed.
• Use Google Play’s subscription tools for any platform-level refund requests.

What happens when you cancel

Access and deliveries

Cancellation stops future shipments if made before the 24-hour cutoff ahead of the next shipment.

If you cancel after the cutoff, the next scheduled shipment may still be sent and billed.

Renewals and data

Subscriptions expire at the end of the current billing period after cancellation; you retain access until that date where applicable.

TruHeight may retain order and account data per its policies; contact support to request account changes or deletion.

Will I get a refund?

Standard refund and return policy

• Unopened items in original condition and packaging may be returned within 30 days of delivery.
• Refunds for accepted returns are subject to a 10% restocking fee and deduction of return-shipping label fees.
• Original shipping and protection fees are non-refundable.

Exceptions and product issues

• Report damaged, missing, or defective items within 7 days of delivery for domestic customers and within 14 days for international customers, with photo or video evidence.
• All international orders are generally final sale and cannot be canceled or returned unless the wrong item was received due to TruHeight’s error; such errors must be reported within 7 days.
• Platform-managed subscriptions (Apple/Google) follow those platforms’ refund processes in addition to TruHeight’s policies.

Truheight plans and pricing

Pricing overview

TruHeight offers one-off purchases and recurring subscription shipments; exact prices and plans vary by product and region.

If price or plan details are needed, check your cart or the product page on the TruHeight site for current rates.

How billing works

Subscription billing recurs according to the plan frequency listed at checkout and in your account.

Cancellations must be timed to the billing cycle to prevent the next charge; billing details appear in your account.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under New Zealand law, goods must be fit for purpose, match their description, and meet acceptable quality standards.

These statutory rights apply regardless of the seller’s return policy and cannot be waived by contract terms.

Additional protections

• If goods are defective you may be entitled to repair, replacement, or a refund under the CGA.
• Unfair or ambiguous contract terms (including one-sided fees or difficult cancellation processes) can be challenged under the Fair Trading Act.
• App-store subscriptions are also subject to the platform’s refund policies alongside consumer law protections.

Customer experiences

Positive feedback

• Some customers report smooth exchanges (for example, swapping gummies for capsules) without extra cost.
• There are accounts of ordering mistakes being resolved quickly in individual cases.

Common complaints

• Frequent reports of difficulty canceling subscriptions or of auto-shipments continuing after cancellation attempts.
• Many customers describe slow or unhelpful customer service and poor responsiveness.
• Issues with returns, restocking fees, and reluctance to accept returns for opened items are commonly reported.
• Some customers report product condition problems on delivery and unexpected charges.

Documentation checklist

What to collect before contacting support

• Order number and purchase date (from order confirmation email).
• Account email used for the order and screenshots of subscription status if available.
• Photos or video showing damaged, defective, or incorrect items (for returns or claims).

How to present your case

• State your desired outcome (cancel, refund, replacement) and the date/time you attempted cancellation.
• Attach evidence and keep copies of all correspondence and any shipping tracking numbers.

Common mistakes

Timing errors

Waiting until within 24 hours of the next shipment can result in being billed for that cycle.

Example: cancelling the day before shipment may be too late if the cutoff was already reached.

Insufficient evidence and platform confusion

Failing to provide photos/videos for damaged items often delays or prevents refunds or replacements.

Also, cancelling in the TruHeight portal but not in Apple/Google subscription settings (or vice versa) can lead to continued charges.

Comparative recap

Quick comparison

This table summarises the key differences between cancellation channels, refund likelihood, and common outcomes.

Use it as a quick reference when deciding how to cancel or claim a refund.

After cancelling

What to expect

After successful cancellation, future shipments should stop if the request met the timing cutoff.

Keep cancellation confirmation emails or portal screenshots as proof in case of future disputes.

Helpful links

• TruHeight Refund & Return Policy: truheightvitamins.com
• Apple/Google trial subscription support: support.mylifebook.com
• Google Play terms and support: play.google.com
• TruHeight customer reviews (for context): nz.trustpilot.com

Address

Company address

TruHeight (Vanilla Chip LLC)

740 Santree Circle, Las Vegas, NV 89110, United States

Postal notes

TruHeight does not provide a New Zealand postal address for cancellations or returns; only the US address above is listed.

For returns or claims from New Zealand, follow the online return process and contact support for instructions before shipping.