Cancel OMEGA XL online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Omega Xl service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Omega Xl: Easy Method
What is Omega Xl
Product overview
Omega XL is a dietary supplement line (including OmegaXL and OmegaXL Sport) marketed for joint and muscle support, often sold as single purchases or subscription (auto-ship) plans.
How it is sold
Products are sold through Great HealthWorks (OmegaXL) websites and third‑party NZ sellers, and subscriptions may be managed through the vendor or through app stores for app-based subscriptions.
How to cancel Omega Xl
Cancel via the website / Great HealthWorks
- Contact OmegaXL (Great HealthWorks) by email (e.g. support@omegaxl.com) or by phone using the contact information on their site or contact form.
- Use the website "Contact Us" form to request cancellation and include your order/account number and clear instruction to cancel auto‑ship.
- Auto‑ship must be cancelled manually; do not rely on live chat for auto‑ship cancellations (support requests should be by email/phone/contact form).
Cancel via App Store (iOS)
- Open the App Store on your iPhone/iPad, tap your account icon, then Subscriptions.
- Select the Omega app subscription and tap Cancel; deleting the app or your app account does not stop billing.
Cancel via Google Play (Android)
- Open the Google Play Store, tap your profile icon, then Payments & subscriptions > Subscriptions.
- Select the relevant subscription and tap Cancel to stop future charges.
What happens when you cancel
Billing and renewals
When you cancel a subscription, future automatic renewals should stop and no further subscription charges should be taken after the cancellation takes effect.
Account access and orders
Existing paid orders or currently paid periods typically remain accessible until the end of that billing period.
Keep copies of confirmation emails; confirm with the company that auto‑ship is cancelled and request written confirmation.
Will I get a refund?
Official refund policies
New customers in the US and Canada may be eligible for a 30‑day money‑back guarantee for OmegaXL and OmegaXL Sport when purchased directly from Great HealthWorks, minus shipping and handling and subject to limits on returned bottles.
The standard 30‑day return policy for other products explicitly excludes OmegaXL/OmegaXL Sport and is not available to New Zealand customers per published policies.
14‑day cancellation right and conditions
- Terms state new customers can reject the agreement within 14 days by contacting the company, cancelling auto‑ship, and returning sealed, unused products within 7 days after cancellation.
- Refunds under those terms may be reduced by shipping and handling and subject to product return limits.
- These remedies are tied to the company’s published terms and may only apply to certain purchase locations (US/Canada).
Omega Xl plans and pricing
Pricing overview
The following are NZD one‑off purchase prices listed by NZ sellers (Nutricity, Karbase) and reflect common bundle/product listings.
Plans and prices
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| OmegaXL TurmericXL Joint Support Supplement - 250 mg, 30 veg caps | NZ$73.26 | One‑off purchase | Turmeric joint support, high curcumin extract |
| OmegaXL Joint & Muscle Support (60 count) + Probiotic XL (30 veg caps) | NZ$169.54 | One‑off purchase | Joint & muscle support with probiotics |
| OmegaXL Joint & Muscle Support (60) + Probiotic XL combo (powerful combo) | NZ$204.79 | One‑off purchase | Same as above, labeled "powerful combo" |
| OmegaXL Joint Support Supplement 2‑Pack (60 count each) | NZ$63.00 (sale) | One‑off purchase | Green‑lipped mussel oil softgels, flash sale |
| OmegaXL + MemoryXL Brain Supplement bundle | NZ$209.66 | One‑off purchase | Joint support + memory & focus brain supplement |
| OmegaXL Joint Support + MemoryXL - different bundle | NZ$276.66 | One‑off purchase | Joint support + MemoryXL Brain Cranberry Lemon (30 pack) |
| OmegaXL MemoryXL Brain Supplement alone (30 pack) | NZ$192.30 | One‑off purchase | Brain supplement for memory & focus |
| OmegaXL VitaminXL D3 (30 softgels) - 5000 IU | NZ$61.56 | One‑off purchase | High potency Vitamin D3 |
| OmegaXL VitaminXL D3 (30 softgels) - another listing | NZ$37.37 | One‑off purchase | Same product, different listing |
| 2‑pack OmegaXL Joint Support + MemoryXL bundle | NZ$268.24 | One‑off purchase | Two‑pack joint support + brain focus bundle |
| Natural Joint & Muscle Support Bundle - OmegaXL & MemoryXL, 2‑pack | NZ$329.57 | One‑off purchase | Larger joint & muscle support bundle |
Your consumer rights in New Zealand
Relevant law
New Zealand consumers are protected by the Consumer Guarantees Act 1993 (CGA), which requires goods to be of acceptable quality, fit for purpose and as described.
If a product fails a CGA guarantee, remedies can include repair, replacement or refund depending on the fault and circumstances.
Practical steps for NZ buyers
- Keep receipts, order confirmations and any communication with the seller to support a CGA claim.
- Contact the seller first and request a remedy; if unsatisfied, contact your payment provider or the Commerce Commission/Consumer Protection agencies for guidance.
- Published vendor policies (30‑day guarantees) may not explicitly apply in NZ; seek local advice if the vendor refuses standard CGA remedies.
Customer experiences
Positive feedback
Many users praise OmegaXL customer service, noting polite, patient and knowledgeable representatives who help adjust subscriptions and accommodate financial issues.
Some reviewers report easy postponements of auto‑shipments and quick resolutions via online chat or phone.
Negative feedback
Recurring complaints include difficulty cancelling subscriptions and canceling auto‑ship setups that were unrequested.
Some customers report delays or missing confirmation after cancellation requests and inconsistent processing across channels.
Documentation checklist
Essential purchase records
- Order number, date of purchase and retailer name (Great HealthWorks or NZ reseller).
- Payment receipts, bank/credit card statements showing the charge.
- Subscription details showing next billing date and auto‑ship settings.
Support correspondence and product evidence
- All emails, live chat transcripts, and screenshots of in‑app subscription screens or website contact forms.
- Photos of unopened/returned product condition and tracking for any returns.
- Record of any cancellation confirmations (email or written response).
Common mistakes
Assuming deletion = cancellation
Deleting the app or closing an account does not stop App Store or Google Play billing. Always cancel the subscription in the relevant app store.
Not getting or saving confirmation
Customers often fail to save written confirmation of cancellation and later cannot prove they requested it.
Also, waiting until the billing day to cancel can result in an unavoidable next charge; cancel at least 24 - 48 hours before renewal.
Comparative recap
Quick comparison
| Topic | Web (Great HealthWorks / OmegaXL) | App Store (iOS) | Google Play (Android) |
|---|---|---|---|
| How to cancel | Contact by email/phone or use the website contact form; auto‑ship must be cancelled manually. | Manage Subscriptions in the App Store > Account > Subscriptions, then Cancel. | Manage Subscriptions in Google Play > Profile > Payments & subscriptions > Subscriptions, then Cancel. |
| Refund availability | 30‑day money‑back for new US/Canada customers (limits apply); NZ customers may not be covered by vendor policy. | App store refunds handled by Apple; cancelling does not automatically refund past charges. | Google handles app refunds; cancelling does not issue an automatic refund. |
| Notes / risks | Auto‑ship cancellations sometimes slow or require follow up; get confirmation in writing. | Deleting app/account does not stop billing; use Apple subscription management. | Use Google Play subscription tools to avoid future billing; keep confirmation. |
After cancelling
Follow‑up actions
Save written confirmation of cancellation and check your bank or card statement to ensure no further charges occur.
If a charge appears after cancellation, contact the vendor first and then your card issuer or payment provider to dispute unauthorised charges.
Helpful links
- OmegaXL 30‑Day Guarantee (vendor page)
- OmegaXL Terms & Conditions
- Manage Apple subscriptions (Apple Support)
- Manage Google Play subscriptions (Google Support)
- Consumer Protection - New Zealand
Address
Postal address (only available vendor address)
Great HealthWorks
4150 SW 28th Way, Fort Lauderdale, FL 33312, United States
Other contact notes
This postal address is in the United States and not in New Zealand; no NZ‑specific cancellation postal address was identified.
For cancellation by email or phone, use the contact methods on the OmegaXL site or the contact form and retain all correspondence as proof.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.