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Cancel PET HEALTH CLUB online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Pet Health Club service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Pet Health Club: Easy Method
What is Pet Health Club
Overview
Pet Health Club is a subscription veterinary plan that helps spread the cost of routine pet care and offers discounted treatments and reminders for vaccinations, flea/worm prevention and consultations.
The service is provided by Independent Vetcare trading as Pet Health Club and operates annual rolling subscriptions in the jurisdictions where it is offered.
Who it is for
The plan is aimed at pet owners who want predictable monthly payments and routine care coverage for dogs and cats.
It is commonly used for budgeting vaccine schedules, lifelong medication, and standard preventive treatments.
How to cancel Pet Health Club
Primary online cancellation steps
- Sign in to your Pet Health Club online account.
- Locate the subscription or membership section and select the option to cancel.
- Follow on-screen prompts; cancellations typically end at the end of the paid term with no formal notice period required.
- Save or screenshot the cancellation confirmation for your records.
Alternative channels and timing
- Call customer service to notify them you wish to cancel; ask for a confirmation reference number.
- Send a cancellation email or letter to customer support if you prefer written confirmation.
- Check the renewal window in your terms: annual rolling contracts usually give a period before automatic renewal when you can elect to cancel.
What happens when you cancel
Access to benefits
Your subscription will normally continue until the end of the paid term; you will retain access to included benefits until that date.
After the paid term ends your membership benefits will stop and automatic billing should cease if cancellation was processed before renewal.
Renewal and personal data
Pet Health Club operates annual rolling renewals; you are usually notified before renewal and given time to cancel prior to the renewal date.
Your personal and pet data will be retained according to the provider’s privacy policy; request deletion or a copy if required under applicable data rights.
Will I get a refund?
Standard refund policy
- There is no automatic pro-rata refund for early cancellation; subscriptions usually run to the end of the paid term.
- If you cancel mid-term, the provider may charge if the value of benefits already used exceeds the payments made.
Exceptions and statutory rights
- Under New Zealand law (Consumer Guarantees Act) you may be entitled to a refund for the unused portion if services have failed substantially.
- If the provider materially changes services or removes benefits, terms may give you a 30-day right to cancel without penalty.
Pet Health Club plans and pricing
Available plans
Official, NZ-specific plan prices were not found; the provider lists plans in other countries and currencies.
Where NZ pricing is required, contact Pet Health Club or your participating veterinary clinic for a local quote.
Pricing notes
Because no NZ-based pricing was located, the table below uses an indicative placeholder.
| Plan | Price (NZD) | Notes |
|---|---|---|
| Basic / Standard / Premium (varies by clinic) | Varies | No official New Zealand pricing found; plans in GBP/USD for other regions. |
Your consumer rights in New Zealand
CGA (Consumer Guarantees Act) basics
Under the Consumer Guarantees Act 1993, services must meet acceptable quality and perform as promised.
If services fail substantially you may cancel and seek a refund or compensation for the unused portion.
How CGA applies to subscriptions
- If routine care or promises in the plan are not delivered, CGA rights can allow cancellation and refund for unused services.
- No automatic 14‑day cooling-off period is guaranteed by Pet Health Club; CGA remains the baseline protection in NZ.
Customer experiences
Positive feedback
Many customers report savings on vaccinations, flea/worm treatments and consultations, and find monthly payments helpful for budgeting.
Reviews often praise friendly staff, treatment reminders, fast sign-ups and good customer service.
Negative feedback
Some users find the online account interface hard to manage or miss expected inclusions (for example, specific procedures).
There are reports of unexpected mid-term cancellation charges and occasional timing issues with payments or renewals.
Documentation checklist
What to have ready
- Your Pet Health Club account details (email/username).
- Membership or subscription number and pet details (name, ID).
- Proof of payment or recent invoice showing paid term and renewal date.
Optional supporting items
- Written cancellation request or email copy if you contact support by phone.
- Screenshots of account pages, confirmation messages, or unexpected charges.
Common mistakes
Timing issues
Waiting until after the automatic renewal date can mean you are charged for the next year; cancel during the stated renewal window.
Assume your cancellation ends at the end of the paid term rather than immediately unless otherwise confirmed in writing.
Communication issues
Not saving a written confirmation is a frequent mistake; always request and keep a cancellation reference or email.
Using an incorrect contact method (posting to a UK address from NZ) can delay processing - use online account, email, or phone where possible.
Comparative recap
Quick comparison
Use this table to quickly compare how Pet Health Club handles key items you will care about when cancelling.
| Topic | Pet Health Club (typical) | What to check |
|---|---|---|
| How to cancel | Online account, phone, or written notice | Confirm cancellation via account and save proof |
| Refunds | No automatic pro‑rata refund; runs to end of paid term | Ask for exceptions and verify any mid‑term charges |
| Auto‑renewal | Annual rolling contract with a cancellation window | Check renewal date and cancel before the window closes |
| Fees on cancellation | Possible charge if used benefits exceed payments | Review invoices and used services before cancelling |
Key takeaways
Cancel via your online account where possible, save confirmation, and check for mid‑term liability if you used more services than you paid for.
If you believe services failed substantially, consider CGA remedies and request a written outcome from the provider.
After cancelling
What to check next
- Keep confirmation of cancellation and monitor your bank statements for any unexpected charges.
- Confirm end date of benefits and arrange alternative care or an a la carte payment plan with your vet if needed.
Useful links
- Pet Health Club (UK site) - membership and contact information.
- Independent Vetcare - corporate site for the provider.
- NZ: Consumer Guarantees Act guidance - your statutory rights in New Zealand.
Address
Registered address
Independent Vetcare Limited, trading as Pet Health Club®
The Chocolate Factory, Keynsham, Bristol, BS31 2AU, United Kingdom
Notes on posting from New Zealand
Only UK/Ireland postal addresses were located for cancellation; sending mail from NZ may be slow and cause delays.
For faster processing, use your online account, email or phone contact where possible and request written confirmation of receipt.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.