Cancel Proactive: Easy Method

What is Proactive

Overview

Proactive refers here to Proactive / ProActive services and products provided in New Zealand, including the Proactive Healthcare NZ online shop and the ProActive Habit Tracker & ToDo app available via the App Store.

Where it is offered

The online shop sells physical goods from Proactive Healthcare NZ and the app is distributed through app stores for mobile devices.

How to cancel Proactive

Cancel web orders (Proactive Healthcare NZ website)

• Check your order confirmation and Terms & Conditions for delivery expectations.
• If the supplier cannot deliver within 30 days, you may cancel and receive a full refund (per Terms & Conditions).
• There is no defined customer-initiated change-of-mind cancellation policy on the website; contact customer service to discuss options.

Cancel app subscriptions (Apple / Google Play)

• App Store (Apple): Subscriptions auto-renew unless turned off at least 24 hours before the period end; cancel via your Apple account settings.
• Google Play: No verifiable developer policy located; check your Google Play subscriptions page or the app listing and the developer site to confirm cancellation steps.

What happens when you cancel

Access and renewals

For subscriptions, cancelling prevents future auto-renewal but usually allows access until the current paid period ends.

One-time purchases (e.g., a lifetime unlock) are not typically reversible; check the app store receipt and developer notes for exceptions.

Data and account status

Cancelling a subscription generally does not delete your account or app data automatically; you may still retain local or account data unless you request deletion.

Request account or data deletion separately through the app or by contacting Proactive support if required.

Will I get a refund?

Refund policy for the online shop

Refunds or exchanges from the Proactive Healthcare NZ online shop are offered for damaged or defective items only.

Report damaged/defective items within 7 days of receipt to be considered for refund or exchange; change-of-mind returns are not provided in the online policy.

Subscription refunds and exceptions

• App Store subscriptions: refund requests are handled by Apple through your Apple account support; follow Apple’s refund process.
• Supplier delay: if Proactive cannot deliver goods within 30 days, you may cancel and receive a full refund (Terms & Conditions).
• Consumer Guarantees Act applies for faulty or substandard goods/services - rights to repair, replacement or refund remain.

Proactive plans and pricing

Current plans (NZD)

Notes on pricing and billing

Prices are taken from the New Zealand App Store listing for ProActive Habit Tracker & ToDo (app version data source noted).

Monthly and yearly plans auto-renew via the app store; lifetime is a one-time purchase with no renewals.

Your consumer rights in New Zealand

Consumer Guarantees Act 1993 (CGA)

The Consumer Guarantees Act requires goods and services to be of acceptable quality, fit for purpose, and as described.

If products or services are faulty or not as described, you can seek repair, replacement or refund under the CGA.

Cooling-off and change-of-mind

There is no mandatory 14-day cooling-off period in New Zealand for most online purchases unless the seller offers one.

Terms that say "no refund" cannot override statutory rights under the CGA for faulty or misdescribed goods.

Customer experiences

Common complaints

Public reviews for the Proactiv global brand show recurring issues: subscription traps, difficulty cancelling, unexpected charges, and poor customer service.

Many complaints reference unwanted recurring shipments and challenges getting refunds.

Positive notes and caveats

App-store-managed subscriptions (Apple) have clear cancellation paths via the user’s account, which can simplify the process for iOS users.

There are few verified positive review data points in the provided set; balance your decision with current store reviews and support responsiveness.

Documentation checklist

What to include for online order refunds

• Order number and date from your confirmation email or receipt.
• Photographs of damaged or defective goods and packaging.
• Proof of purchase (receipt, payment transaction, or order screenshot).

What to include for subscription cancellations or refunds

• App store receipt or subscription ID (Apple receipt or Google Play order number).
• Account email used for the app and any relevant screenshots of billing.
• Record of attempted contact with Proactive support if you seek an exception.

Common mistakes

Timing and renewal errors

Waiting until after the renewal date to cancel a subscription is a frequent mistake; Apple requires cancellation at least 24 hours before period end to avoid auto-renewal.

Assuming a single cancellation step in the app will stop App Store billing can lead to unexpected charges; you must cancel through the app store account.

Channel and proof errors

Contacting the wrong channel (e.g., emailing the online shop about an App Store billing issue) often delays resolution.

Failing to keep order receipts, screenshots, or photos of defects reduces your chances for a successful refund or CGA claim.

Comparative recap

Summary table

Quick takeaways

For web orders, use seller contact and rely on CGA for faults; for App Store subscriptions, cancel via Apple; for Google Play, confirm on Google Play or with the developer.

After cancelling

Useful links

• Apple: manage subscriptions (NZ)
• Google Play: manage subscriptions
• New Zealand Consumer Protection (official guidance)

Next steps and follow-up

Keep confirmation of cancellation and any refund communications until the matter is fully resolved.

If you believe your statutory rights under the Consumer Guarantees Act are not being met, contact Consumer Protection or seek dispute resolution advice.

Address

Mailing address

PO Box 50623, Porirua 5240, New Zealand.

How to send a written cancellation

If you send a written cancellation or complaint by post, include your order number, contact details, clear request, and copies of supporting documents.

Keep copies of all sent documents and use a tracked postal service where available for proof of delivery.