Cancel SECOND NATURE online
Cancellation service #1 in New Zealand
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Second Nature service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Second Nature: Easy Method
What is Second Nature
Overview
Second Nature is a behaviour-change, app-based weight management programme that combines daily coaching, education and habit changes.
The programme can be delivered as non‑medicated digital plans or as medication‑supported programmes where applicable.
How it operates
Users interact through the Second Nature app for lessons, coaching and progress tracking.
Subscriptions and key account controls are managed within the app across platforms (App Store, Google Play, web).
How to cancel Second Nature
Primary cancellation method (app)
- Open the Second Nature app.
- Go to the Today page.
- Tap the Profile icon → Settings → Manage my subscription → Cancel my subscription.
- Cancellation must be done via the app - not by email or phone - regardless of platform (App Store, Google Play, web).
Special routes (NHS / Vitality)
- NHS‑referred members: programme is free; you have lifetime access after completion. To fully close your account (remove access) email support@secondnature.io.
- Vitality members (non‑medicated): 12‑month programme with lifetime app access afterwards; to fully close the account email support@secondnature.io.
- Vitality members (medication‑supported): cancel via the app. If you cancel, the Vitality discounted offer cannot be reinstated and you would need to sign up again without the discount.
What happens when you cancel
Access after cancellation
If you cancel during a trial and are eligible for a refund, access ends immediately when the refund is processed.
Cancellations submitted after the 14‑day trial or during an active billing period take effect at the end of that billing period; you keep access until then.
Renewal and account data
- Auto‑renewal stops after cancellation takes effect (immediate for trial refunds; end of billing period otherwise).
- To fully close or remove account access in special cases (NHS/Vitality) you must email support@secondnature.io.
- Keep records of cancellation confirmations and dates; these are important if billing disputes occur.
Will I get a refund?
14‑day trial and refunds
If you cancel before or during the 14‑day trial you are eligible for a full refund and access ends immediately once processed.
Submit the cancellation via the app to ensure the trial cancellation is applied correctly.
After trial and medication exceptions
- After the 14‑day trial there are no refunds or credits for partially used billing periods; cancellation takes effect at the end of the current billing period.
- Medication‑supported programmes: the 14‑day trial does not apply and no refunds are accepted due to regulatory restrictions on medicines.
- For damaged or faulty medication products, report within two working days of receipt with photos to the support email.
Second Nature plans and pricing
Typical plans
Second Nature pricing is usually presented in USD and may vary by eligibility or promotional offers.
There is no public NZD pricing for New Zealand for 2024 - 2025; local pricing may be communicated privately.
Price table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Non‑medicated monthly digital subscription | $60 | Monthly | Digital, app‑based behaviour‑change programme with daily support |
| Non‑medicated monthly subscription (comparative) | $75 | Monthly | Digital programme, includes registered dietitian support in comparatives |
Your consumer rights in New Zealand
Legal protections
New Zealand consumer law (e.g., the Consumer Guarantees Act and fair trading principles) gives rights to remedies if services or digital content are not delivered as promised.
These laws may support refunds or fixes where services fail to meet reasonable standards or advertised promises.
Practical guidance
- Second Nature’s 14‑day trial and clear cancellation terms are generally in line with good practice and offer additional protections.
- Medicines are regulated differently and cannot generally be returned; this aligns with Second Nature’s stated policy.
- Retain evidence of trial start dates, cancellation requests and any communications for disputes or chargeback claims.
Customer experiences
Positive feedback
- Users often praise strong support from health coaches and a user‑friendly app experience.
- Reviews highlight useful education on food science, mindful habits and effective weight‑loss outcomes; some call the experience life‑changing.
- Second Nature holds a strong Trustpilot score (around 4.5/5 in NZ samples).
Negative feedback and recurring issues
- Complaints include delivery failures or delays, especially during busy periods.
- Some users report billing issues, such as continued charges after attempting to cancel; this is commonly associated with forgetting the required app cancellation step.
- Other comments note variability in group chat usefulness and limits to one‑to‑one coaching availability for some plans.
Documentation checklist
Essential items to keep
- Account username/email and subscription start date.
- Proof of trial start and any payment receipts.
- Confirmation screenshots or emails showing you completed the in‑app cancellation steps.
Evidence for disputes
- Copies of in‑app screens that show subscription status and cancellation confirmations.
- Photographs and timestamps for any damaged medication deliveries (report within two working days).
- All correspondence with Second Nature support - keep dates and message content.
Common mistakes
Cancelling via the wrong channel
A frequent error is attempting to cancel by email or phone when the subscription must be cancelled via the app.
If you cancel outside the app, the subscription may continue and charges can persist until you complete the in‑app process.
Expecting pro‑rata refunds or reinstatement
Another common mistake is assuming a mid‑period cancellation yields a pro‑rata refund; after the trial no partial refunds are given.
Vitality medication‑supported discounts cannot be reinstated once cancelled; signing up again would be at standard rates.
Comparative recap
Summary table
| Plan / Situation | How to cancel | Trial & Refund | Access after cancel |
|---|---|---|---|
| Non‑medicated (standard) | Cancel via app (Today → Profile → Settings → Manage my subscription → Cancel) | 14‑day trial eligible for full refund if cancelled within trial; otherwise no pro‑rata refunds | Access ends immediately with trial refund; otherwise until end of billing period |
| Medication‑supported | Cancel via app (same app process). Do not email for cancellation. | No 14‑day trial; no refunds due to medicine regulations. Report damaged goods within 2 working days | Access continues per billing rules; refunds not available |
| NHS‑referred members | Programme free; to fully close account email support@secondnature.io | Programme free; lifetime access after completion | Lifetime access after completion; full account closure requires email request |
| Vitality (non‑medicated) | Cancel via app; to fully close account email support@secondnature.io | 12‑month programme; lifetime app access thereafter | Lifetime app access after the 12‑month programme; special closure by email |
After cancelling
Next steps
- Save cancellation confirmation screens and any reference numbers immediately after cancelling in the app.
- Monitor your bank/card statements to confirm renewal stops at the expected date.
Helpful links and contacts
- Support email: support@secondnature.io
- Second Nature site (guides and FAQs): secondnature.io
- Trustpilot NZ reviews for community feedback: nz.trustpilot.com/review/secondnature.io
Address
Postal address in New Zealand
PO Box 8730, Newmarket, Auckland 1149, New Zealand.
Contact reminder
For account closure beyond standard in‑app cancellation (NHS/Vitality full closure) or to report damaged medication, email support@secondnature.io.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.