Cancel Second Nature: Easy Method

What is Second Nature

Overview

Second Nature is a behaviour-change, app-based weight management programme that combines daily coaching, education and habit changes.

The programme can be delivered as non‑medicated digital plans or as medication‑supported programmes where applicable.

How it operates

Users interact through the Second Nature app for lessons, coaching and progress tracking.

Subscriptions and key account controls are managed within the app across platforms (App Store, Google Play, web).

How to cancel Second Nature

Primary cancellation method (app)

• Open the Second Nature app.
• Go to the Today page.
• Tap the Profile icon → Settings → Manage my subscription → Cancel my subscription.
• Cancellation must be done via the app - not by email or phone - regardless of platform (App Store, Google Play, web).

Special routes (NHS / Vitality)

• NHS‑referred members: programme is free; you have lifetime access after completion. To fully close your account (remove access) email [email protected].
• Vitality members (non‑medicated): 12‑month programme with lifetime app access afterwards; to fully close the account email [email protected].
• Vitality members (medication‑supported): cancel via the app. If you cancel, the Vitality discounted offer cannot be reinstated and you would need to sign up again without the discount.

What happens when you cancel

Access after cancellation

If you cancel during a trial and are eligible for a refund, access ends immediately when the refund is processed.

Cancellations submitted after the 14‑day trial or during an active billing period take effect at the end of that billing period; you keep access until then.

Renewal and account data

• Auto‑renewal stops after cancellation takes effect (immediate for trial refunds; end of billing period otherwise).
• To fully close or remove account access in special cases (NHS/Vitality) you must email [email protected].
• Keep records of cancellation confirmations and dates; these are important if billing disputes occur.

Will I get a refund?

14‑day trial and refunds

If you cancel before or during the 14‑day trial you are eligible for a full refund and access ends immediately once processed.

Submit the cancellation via the app to ensure the trial cancellation is applied correctly.

After trial and medication exceptions

• After the 14‑day trial there are no refunds or credits for partially used billing periods; cancellation takes effect at the end of the current billing period.
• Medication‑supported programmes: the 14‑day trial does not apply and no refunds are accepted due to regulatory restrictions on medicines.
• For damaged or faulty medication products, report within two working days of receipt with photos to the support email.

Second Nature plans and pricing

Typical plans

Second Nature pricing is usually presented in USD and may vary by eligibility or promotional offers.

There is no public NZD pricing for New Zealand for 2024 - 2025; local pricing may be communicated privately.

Price table

Your consumer rights in New Zealand

Legal protections

New Zealand consumer law (e.g., the Consumer Guarantees Act and fair trading principles) gives rights to remedies if services or digital content are not delivered as promised.

These laws may support refunds or fixes where services fail to meet reasonable standards or advertised promises.

Practical guidance

• Second Nature’s 14‑day trial and clear cancellation terms are generally in line with good practice and offer additional protections.
• Medicines are regulated differently and cannot generally be returned; this aligns with Second Nature’s stated policy.
• Retain evidence of trial start dates, cancellation requests and any communications for disputes or chargeback claims.

Customer experiences

Positive feedback

• Users often praise strong support from health coaches and a user‑friendly app experience.
• Reviews highlight useful education on food science, mindful habits and effective weight‑loss outcomes; some call the experience life‑changing.
• Second Nature holds a strong Trustpilot score (around 4.5/5 in NZ samples).

Negative feedback and recurring issues

• Complaints include delivery failures or delays, especially during busy periods.
• Some users report billing issues, such as continued charges after attempting to cancel; this is commonly associated with forgetting the required app cancellation step.
• Other comments note variability in group chat usefulness and limits to one‑to‑one coaching availability for some plans.

Documentation checklist

Essential items to keep

• Account username/email and subscription start date.
• Proof of trial start and any payment receipts.
• Confirmation screenshots or emails showing you completed the in‑app cancellation steps.

Evidence for disputes

• Copies of in‑app screens that show subscription status and cancellation confirmations.
• Photographs and timestamps for any damaged medication deliveries (report within two working days).
• All correspondence with Second Nature support - keep dates and message content.

Common mistakes

Cancelling via the wrong channel

A frequent error is attempting to cancel by email or phone when the subscription must be cancelled via the app.

If you cancel outside the app, the subscription may continue and charges can persist until you complete the in‑app process.

Expecting pro‑rata refunds or reinstatement

Another common mistake is assuming a mid‑period cancellation yields a pro‑rata refund; after the trial no partial refunds are given.

Vitality medication‑supported discounts cannot be reinstated once cancelled; signing up again would be at standard rates.

Comparative recap

Summary table

After cancelling

Next steps

• Save cancellation confirmation screens and any reference numbers immediately after cancelling in the app.
• Monitor your bank/card statements to confirm renewal stops at the expected date.

Helpful links and contacts

• Support email: [email protected]
• Second Nature site (guides and FAQs): secondnature.io
• Trustpilot NZ reviews for community feedback: nz.trustpilot.com/review/secondnature.io

Address

Postal address in New Zealand

PO Box 8730, Newmarket, Auckland 1149, New Zealand.

Contact reminder

For account closure beyond standard in‑app cancellation (NHS/Vitality full closure) or to report damaged medication, email [email protected].