Postclic premium unlimited: promotional offer at $1.85 for 48h, then $100.94 per month without commitment
Cancellation service #1 in New Zealand
Cancel Truvision: Easy Method
What is Truvision
Overview
TruVision (also referenced as TruVision Health or Truvy in some materials) is a direct-sales health and wellness company that sells supplements, weight-management products, and related sales aids.
How it operates
Products are available as one-time purchases and via recurring shipments often called SmartShip or autoship.
Customers may also buy through associates/distributors under an Associate Agreement with separate return terms.
How to cancel Truvision
Cancelling SmartShip / autoship (web)
- Contact TruVision customer support at least 2 full business days before the scheduled shipment to cancel or modify SmartShip orders.
- You can call the New Zealand contact number: +64 98 118 751073 or email [email protected] to request cancellation.
- Keep a clear timestamped confirmation (email or reference number) that your SmartShip was cancelled before the 2-business-day cutoff.
Cancelling via App Store or Google Play
- If your TruVision product or subscription was purchased through the Apple App Store or Google Play, cancel auto‑renewal through your platform account.
- Cancellation on these platforms stops future billing but access continues until the end of the current paid period.
What happens when you cancel
Access and deliveries
For SmartShip, cancelling before the 2-business-day deadline prevents the next shipment and future charges.
If cancelled after the deadline, the upcoming shipment may still be processed and charged.
Renewal and account data
App-store based subscriptions stop auto‑renewal but remain active until the current paid period ends.
Your account data (order history, profile) will generally be retained unless you request deletion; ask customer support for data removal options.
Will I get a refund?
General product returns and refunds
TruVision’s published policy offers a 90% refund (less shipping) for products in marketable (resalable/unopened) condition if returned within 30 days of delivery.
That refund is company policy and not framed as a statutory right under a 14‑day cooling-off period.
Associate Agreement and longer returns
For Associate Agreement cancellations, TruVision will refund 90% of the purchase price for marketable products and sales aids (excluding subscriptions unless required by law) returned within 12 months of purchase.
Always confirm the applicable timeframe and whether shipping costs will be deducted before returning items.
Truvision plans and pricing
How pricing is presented
Public pricing varies by product, locale, and whether purchases are one-time or SmartShip subscriptions.
Because prices change and regional differences exist, the table below uses 'Varies' where specific pricing data is not available.
Quick pricing notes
- SmartShip (autoship): recurring charges; cancellation requires notice at least 2 full business days before shipment.
- One-time purchases: standard checkout pricing; refunds via company policy.
- Associate/distributor purchases: may have different terms and potential for longer return windows.
| Plan / Purchase Type | Price | Key conditions |
|---|---|---|
| SmartShip (autoship) | Varies | Recurring shipment; cancel ≥2 full business days before shipment to stop next order. |
| One-time purchase | Varies | Standard order; subject to company return policy for refunds. |
| Associate / Distributor purchase | Varies | Different return terms; 90% refund for marketable items returned within 12 months per policy. |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under New Zealand's Consumer Guarantees Act (CGA), products and services must be of acceptable quality, fit for purpose, and as described.
If goods do not meet CGA guarantees, consumers are entitled to remedies such as refund, replacement, or repair.
Change of mind and company policy
Changing your mind is not covered by the CGA; businesses can refuse refunds for change-of-mind unless their own policy provides one.
TruVision’s published refund windows are company policy and should be followed when seeking returns for change of mind.
Customer experiences
Summary of positive feedback
Publicly available verified positive feedback specific to TruVision in New Zealand is limited in the sources reviewed.
Some customers report satisfactory product results and responsive service, but such reports vary by individual case.
Summary of negative feedback
There are notable complaints about review platforms (e.g., Trustpilot) including reports of removed reviews and perceived bias, which affects the reliability of aggregated ratings.
Customers also report issues with unclear cancellation timing or unexpected charges when SmartShip cancellation deadlines were missed.
Documentation checklist
Before you call or email
- Order number(s) and purchase date(s).
- Account email or username tied to the TruVision account.
- SmartShip schedule details (next shipment date).
When preparing a return or refund claim
- Proof of delivery and purchase receipt.
- Photos of product condition (if required).
- Any correspondence with customer support and cancellation confirmations.
Common mistakes
Missing the cancellation window
A frequent error is attempting to cancel SmartShip too close to the shipment date. TruVision requires contact at least 2 full business days before the shipment.
Expecting statutory cooling-off rights
Some customers assume a 14‑day automatic statutory refund; New Zealand’s CGA does not provide a change-of-mind right and TruVision’s refund terms are company policy.
Using the wrong cancellation channel
If your subscription was purchased through the App Store or Google Play, cancelling in-app or via the platform account is required for auto‑renewal; contacting TruVision support does not stop platform billing.
Comparative recap
Key comparison points
The table below contrasts TruVision’s practices with common expectations for subscription services and New Zealand consumer rights.
Notes on interpretation
Use this summary to quickly check where to act (support contact vs platform cancellation) and the likely refund outcome for marketable returns.
| Aspect | TruVision | Typical expectation / NZ consumer law |
|---|---|---|
| SmartShip cancellation window | Contact ≥2 full business days before shipment | Varies by provider; must follow provider's cutoff |
| App-store subscriptions | Cancel via App Store or Google Play; access until end of paid period | Standard platform practice |
| Refunds for marketable goods | 90% refund (less shipping) within 30 days; associates 12 months for certain returns | CGA remedies apply for faulty goods; change-of-mind not covered |
| Contact availability (NZ) | Phone and email support listed; no NZ postal address found | Consumers often expect local address; not always provided |
After cancelling
Confirmations and records
Always keep a written cancellation confirmation (email or reference number) in case of future billing disputes.
If you are charged after cancelling, contact support immediately and provide your cancellation proof.
Helpful links and next steps
- TruVision return and refund policy
- TruVision terms (example vendor page)
- NZ Consumer Guarantees Act guidance
- Steps to cancel recurring subscriptions (third‑party guide)
Address
New Zealand address status
No New Zealand postal address for cancelling with TruVision (TruVision Health LLC) was found in publicly available sources.
Recommended contact options
Use the listed phone and email for NZ/Australia region inquiries: phone +64 98 118 751073 and email [email protected].
If you need a postal address for returns, request the correct return address from TruVision support as regional return addresses may vary.
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Levi Cooper
eIDAS legal expert · 4 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 4 years.