Cancel Vitality: Easy Method

What is Vitality

Overview

Vitality (MyVitality) is a New Zealand-based health and wellness subscription and product service that also links to AIA Vitality membership options.

Main offerings

Services include product sales and subscription plans, plus AIA Vitality membership options for access to rewards and partner discounts.

How to cancel Vitality

Cancel via website (recommended)

• Log in to your account at myvitality.co.nz.
• Go to "Subscriptions" and follow the on-screen option to cancel the subscription.
• Keep a screenshot or confirmation number of the cancellation for your records.

Cancel by email, phone or post

• Email: send a cancellation request to [email protected].
• Phone: call 0800 460 240 to request cancellation over the phone.
• Mail: you can send written cancellation requests to PO Box 34483, Birkenhead, Auckland 0746.

App store subscriptions

The website does not detail App Store or Google Play-specific cancellation rules.

If you subscribed through Apple or Google, check your App Store / Google Play subscriptions and cancel there as required.

What happens when you cancel

Access and renewals

Cancelling stops future automatic renewals for web-based subscriptions when processed before the next billing date.

If cancellation occurs after a renewal payment, access typically continues until the end of the paid period.

Account and data

Your account details and past order history are normally retained unless you request account deletion from support.

Ask support how they handle data if you require removal under privacy requests.

Will I get a refund?

Individual product purchases

MyVitality offers a 30-day money-back refund or replacement if you are not fully satisfied, subject to conditions.

• You must return all unused (or partially used) products, used containers, and the receipt within 30 days of receiving your order.
• Refer to the terms and conditions for the process: Terms & Conditions.

Subscriptions and exceptions

The site does not explicitly state a refund policy for cancelled subscriptions; it documents the ability to cancel future renewals.

If you believe a refund applies, contact support promptly and provide order details and proof of return where relevant.

Vitality plans and pricing

Membership pricing table

Notes on pricing

Membership fees include GST and are separate from insurance premiums.

Membership must be added to an eligible AIA insurance policy where applicable.

Your consumer rights in New Zealand

Cooling-off period

For unsolicited direct sales (for example, telemarketing or door-to-door), New Zealand law provides a statutory cooling-off period of at least five working days.

During that period you can cancel and receive a full refund where the law applies; check the sale circumstances if this is relevant.

Change-of-mind and guarantees

There is no automatic right to a refund for a change of mind unless the business policy allows it; MyVitality provides a 30-day return policy for eligible purchases.

Under the Consumer Guarantees Act 1993, goods must meet acceptable quality and description; faulty goods are eligible for remedy or replacement.

Customer experiences

Positive feedback

Some customers report improvements from the product, such as reduced neck tension and better sleep after consistent use.

There are also reports of prompt replies and follow-up emails from support in some cases.

Negative feedback

Many reviews cite difficulty obtaining refunds, delays, or not receiving return labels, leading to frustration.

There are complaints alleging deceptive practices, including requests for positive video reviews in exchange for refunds; treat such requests cautiously and keep records.

Documentation checklist

What to prepare before contacting support

• Order number and date of purchase.
• Account email or login details used for the subscription.
• Receipt or proof of payment (digital or paper).

For returns and refunds

• Returned product(s), including used containers if required by policy.
• Photos of the product condition, tracking numbers for posted returns, and copies of correspondence with support.

Common mistakes

Failing to keep proof

Not saving the order confirmation, receipt, or cancellation confirmation makes disputes harder to resolve.

Always keep screenshots or emails that show cancellation requests and responses.

Assuming app store and web cancellations are the same

Assuming cancellation via the website will stop App Store or Google Play billing can be a mistake if you originally subscribed through those platforms.

If you used an app store, check and cancel the subscription there as well as contacting MyVitality support for account help.

Quick comparison table

Takeaway

If you want to cancel, use the website first and keep clear records. Contact support quickly if you expect a refund and follow the 30-day return rules for products.

After cancelling

What to check

Confirm you received a cancellation confirmation and retain it for at least a few months in case of billing disputes.

Monitor your bank or card statements to ensure recurring payments have stopped.

Helpful links and contacts

• Login / Subscriptions: myvitality.co.nz/login
• FAQ: myvitality.co.nz/faq
• Terms & Conditions (returns): myvitality.co.nz/terms-and-conditions
• Support email: [email protected]
• Consumer rights: Consumer Protection NZ - Change of Mind
• Cooling-off info: Community Law - Cooling Off

Address

Postal address for MyVitality NZ

PO Box 34483, Birkenhead, Auckland 0746, New Zealand.

When to use the postal address

Use the postal address for written cancellation requests or to send returned items when requested by support.

Include your order number, name, and contact details in any posted correspondence to help processing.