Cancel VITALS online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Vitals service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Vitals: Easy Method
What is Vitals
Overview
Vitals is an app bundle for Shopify stores that combines many storefront tools into a single subscription. It aims to replace multiple apps by offering features such as marketing, conversion, and store enhancements.
How it is delivered
Vitals is provided as a Shopify app and billed as a subscription through the Shopify admin for merchants who install it. There are also references to mobile platform listings, but official cancellation guidance is primarily focused on Shopify.
How to cancel Vitals
Cancel via Shopify (recommended)
- Open your Shopify admin and go to Settings → Apps (or Apps and sales channels) to view installed apps.
- Find the Vitals app in the list and choose to uninstall or delete the app from your store.
- Uninstalling the app cancels the Vitals subscription immediately in Shopify.
Cancel via App Store / Google Play (if applicable)
- Vitals Help Center contains no specific cancellation steps for App Store or Google Play; check the subscription or payments section of your Apple or Google account to cancel any platform-managed subscription.
- If you cannot find a subscription, review your platform purchase history or contact Apple/Google support for help with in‑platform subscriptions.
What happens when you cancel
Access to features
Cancellation via Shopify is immediate and typically removes Vitals functionality from your store straight away.
Billing and renewals
Cancellation stops future recurring charges from being created in Shopify after you uninstall.
Uninstalling does not reverse charges that have already been generated prior to cancellation.
Data and settings
App uninstall usually removes the app from your store, but retained data and backups vary by app. Check Vitals documentation or export any important settings before uninstalling.
Will I get a refund?
Official Vitals position
Vitals Help Center does not state a refund policy. Their documentation notes that uninstalling stops future charges but does not refund charges already created.
Possible exceptions and steps
- If you believe a charge is incorrect, gather receipts and timestamps and contact Vitals support via their Help Center for review.
- If the subscription was billed through Apple or Google, request refunds through Apple/Google in-platform procedures as appropriate.
- You can also contact your payment provider or bank about disputed charges if necessary.
Vitals plans and pricing
Typical plans (USD examples)
Official listings reference USD pricing. These example amounts are commonly cited but may change; check the Vitals listing or Shopify billing for your exact charges.
Pricing notes
No official New Zealand Dollar (NZD) price list was located; prices are usually shown in USD on public sources.
| Plan | Typical monthly price (USD) |
|---|---|
| Hobby (example) | $29.99 |
| Business (example) | $49.99 |
| Advanced / Enterprise (example) | Varies |
Your consumer rights in New Zealand
Statutory protections
Vitals does not explicitly reference New Zealand consumer rights in its Help Center or public terms. New Zealand consumers generally have protections under laws such as the Consumer Guarantees Act and fair trading legislation.
How this affects digital subscriptions
- Statutory rights may provide recourse if a service is not delivered as described or is defective.
- Vitals’ documentation does not cite a 14‑day cooling-off or refund guarantee for NZ customers.
- If you believe your rights under NZ law are breached, seek advice from consumer protection agencies or a legal adviser.
Customer experiences
Positive feedback
Many users praise Vitals for strong customer support, noting fast and helpful responses to issues.
Customers also report good value from bundling many tools into one subscription rather than paying for multiple apps.
Negative feedback
Some reviewers have raised concerns about marketing tactics, including complaints about webinar authenticity and promotional presentation.
Other common concerns relate to expectations about refunds or billing which are not explicitly covered in Vitals’ Help Center.
Documentation checklist
What to collect before you cancel
- Order ID or Shopify subscription receipt showing the Vitals charge.
- Screenshots of the subscription listed in your Shopify admin or App Store/Google Play subscription page.
- Dates and times of charges and the uninstall action.
- Any email correspondence with Vitals or payment provider about the subscription.
Where to look for help
- Vitals Help Center article: Subscriptions FAQ.
- Shopify documentation for managing and uninstalling apps: Shopify apps management.
Common mistakes
Assuming uninstall equals refund
Merchants often expect that deleting the app will automatically refund recent charges. Uninstalling stops future charges but does not reverse charges already made.
Missing in-platform subscriptions
If you subscribed via Apple or Google, uninstalling a device app or removing a Shopify app will not necessarily cancel an in‑platform subscription. Check your Apple/Google subscription panel separately.
Comparative recap
Quick comparison
The table below compares key points across channels and policies for clarity.
Read this before you act
Use the comparison to decide whether to uninstall from Shopify or cancel via Apple/Google, and to collect the correct documentation.
| Aspect | Shopify / Web | App Store / Google Play | Refund Policy |
|---|---|---|---|
| How to cancel | Uninstall/delete Vitals from Shopify admin (Settings → Apps). | Cancel via Apple/Google subscription panels (no Vitals Help Center guidance). | Vitals states uninstall stops future charges; no explicit refund policy published. |
| Timing | Cancellation is immediate for Shopify uninstall. | Depends on platform billing cycle and platform rules. | Charges already created are not automatically refunded by uninstall. |
| NZ consumer rights | Not referenced by Vitals; general NZ consumer laws may apply. | Platform rules (Apple/Google) may also affect rights and refunds. | No explicit 14‑day cooling-off or refund guarantee found in Vitals docs. |
After cancelling
Verify billing and store state
Check your Shopify billing and payment history to confirm no further Vitals charges are scheduled. Keep receipts showing the cancellation date.
Further steps and appeals
- If you need help, contact Vitals via their Help Center: Subscriptions FAQ.
- For platform subscription issues, use Apple or Google support pages to request refunds or dispute charges.
Address
Postal address status
No publicly available postal address for cancelling a Vitals subscription in New Zealand was found during verification.
Recommended contact route
Cancel via Shopify admin or contact Vitals support through their Help Center for account-specific queries. For platform-managed subscriptions, use Apple/Google account support.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.